Trash
This app is absolute trash. For me anyways. The only problems are signing in but if you can’t use the app at all, there’s not much of a better review you can leave. Face ID works 1 in 10 times when I bring up the app. When that doesn’t work I have to log in manually which is no big deal. However, every time I log in manually I have a three step security process which is annoying but I understand why it’s in place. The most annoying part about the app is after all that effort to sign in, the app crashes on me once I finally get in. This happens multiple times in a row and even after I have rebooted the app. I’ve also tried deleting and re-downloading the app to see if it was just a download error but it wasn’t. I guess what this app DOES have is consistency -_-
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Response from developer
Our goal is a fantastic customer experience, and we’re sorry you didn’t have one. Please send us an email at mobile@midfirst.com or give us a call at 888-MIDFIRST (Option 6) so we can make that right.
Half-baked 100% of the time
This app, while about as by-the-books as banking apps can go, still can’t seem to push an update without breaking some feature or functionality. Touch ID hasn’t worked in months and the newest update has rendered the entire app unusable due to log outs as soon as you establish a connection.
MFB makes plenty of money here in Oklahoma, so let’s put some of that toward a solid software Dev team to take this application into the modern world and hopefully beyond.
MFB makes plenty of money here in Oklahoma, so let’s put some of that toward a solid software Dev team to take this application into the modern world and hopefully beyond.
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Response from developer
Thank you for the honest feedback. We’re currently looking for ways to make the app better.
So many crashes now
The app used to have no bugs or crashes ever up until the last few months. Now everytime I log on it doesn’t let me stay logged on/signed in for more than a split second it’s so annoying!!! I have to constantly redownload the app and restart my phone in order for it work properly aka stay signed in while I’m looking at my balances. They need to fix these bugs/crashes ASAP
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Better than no app...
...but I have continuously had functionality problems: unable to read endorsements unless signed with a sharpie, network errors/timeouts that require killing the app and restarting, etc.
I like Midfirst Bank but every other banking app I have - Wells Fargo, B of A, Citi, etc. - is an order of magnitude better.
I like Midfirst Bank but every other banking app I have - Wells Fargo, B of A, Citi, etc. - is an order of magnitude better.
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Don’t waste your time
This app is great when it wants to work. I had my login set to face/Touch ID and sometimes it works, but most of the time it doesn’t. It says “authentication required” so I follow those tedious steps to login only for it to say “session timed out” before I can even see my balance. I tried to do a passcode option instead which worked great for a couple days. Until randomly now it won’t let me actually type in my passcode. The keyboard pops up but when I type it nothing happens. This is beyond annoying and has only gotten worse over the past 5 years I’ve been banking here. I shouldn’t have to try multiple different ways to login just to see my balance. I’m very close to switching banks since this never seems to get fixed.
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Response from developer
Our goal is a fantastic customer experience, and we’re sorry you didn’t have one. Please send us an email at mobile@midfirst.com or give us a call at 888-MIDFIRST (Option 6) so we can make that right.
So tired of this mobile app
This is the worst banking mobile app I’ve ever used in my life. I said 2 months ago, if this app logs me out again and I have to reset my password and unable to use Face ID again, that I was changing my bank. I am sick and tired of having to go onto a laptop (full version) and make up a new pw every 2-3 months. This is absolutely ridiculous. The app is too outdated to keep up with technology apparently, aside from that- the bank is pretty decent. Some of the tellers leave something to be desired. Especially the ones that address customers by their first name only, instead of by Mr./Mrs. and your last name. That is the second most annoying thing about this place. I’m resetting my password and looking for another account this week. DONE.
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Response from developer
Setting up Face ID is quick and easy. Just go to the Settings menu (under More) and choose Quick Access. Select the Touch ID option (even though it says Touch ID, it will work for Face ID) or choose a passcode so you don’t have to login with your full password each time. If it’s already selected, try turning it off and back on again. If you continue to experience problems, don't hesitate to give us a call at 888-MIDFIRST (Option 6).
Simplify Sign-In
1. When I first downloaded this app my thumb print authentication automatically signed me into my account. Now it won’t. Not sure why that wouldn’t be sufficient. With all the passwords we have to use these days it’s impossible to have them all memorized and it makes it impossible to sign in while I’m on the go.
2. Some larger checks don’t work for the mobile deposit. Because you have to back the phone away to include the entirety of the check, the app can’t read the account and routing info.
2. Some larger checks don’t work for the mobile deposit. Because you have to back the phone away to include the entirety of the check, the app can’t read the account and routing info.
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Warning on mobile deposits
Be warned if you make a mobile deposit through the app of $500 or more. Your funds will be put on hold for a week, and you will not have access to them. Nowhere do they warn you of this.
This has happened to me twice. Recently, while recovering from surgery, I made a mobile deposit on a paycheck I wrote myself (I own a small company) from another bank. That was on a Friday. The check cleared my other bank on Monday (I saw the image of the picture I had taken!), and yet I could not access that money till the following Friday. Nowhere does MidFirst warn you of that.
I’m like many other reviewers; I do not understand the high ratings for this app. It seems to work when it wants to, Touch ID mostly works but sometimes does not, sometimes it loads, sometimes it does not. My other bank apps just....work. Reliably.
This has happened to me twice. Recently, while recovering from surgery, I made a mobile deposit on a paycheck I wrote myself (I own a small company) from another bank. That was on a Friday. The check cleared my other bank on Monday (I saw the image of the picture I had taken!), and yet I could not access that money till the following Friday. Nowhere does MidFirst warn you of that.
I’m like many other reviewers; I do not understand the high ratings for this app. It seems to work when it wants to, Touch ID mostly works but sometimes does not, sometimes it loads, sometimes it does not. My other bank apps just....work. Reliably.
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Response from developer
Setting up Touch ID is quick and easy. Just go to the Settings menu (under More) and choose Quick Access. There you can turn on Touch ID or choose a passcode so you don’t have to login with your full password each time. If it’s already selected, try turning it off and back on again. If you continue to experience problems, don't hesitate to give us a call at 888-MIDFIRST (Option 6).
The app only works sometimes
I had to call to reset my password because it somehow wasn’t working even though i haven’t changed it in forever, and when i went to try my last password as “new” because it was saying it was wrong, The password was right the whole time the app just wouldn’t work. Now that my password is reset i tried to long in again and it’s still telling me my info is wrong. I’m kinda annoyed with only being able to get in sometimes and other times i may have to wait days before it lets me in.
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Password Reset Missing
Why is there no option to reset your password unless you contact MidFirst via phone or email? I’ve called and have been told 3 times that I would receive a call back and haven’t heard anything in over 30 hours.
Like the bank, however, the customer service is a little lacking.
Also, they randomly gave me $300 because I completed some promotion I had no idea was going on. That’s chill.
Like the bank, however, the customer service is a little lacking.
Also, they randomly gave me $300 because I completed some promotion I had no idea was going on. That’s chill.
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