This is the worst of all online apps I use and has been for years.
Not just their online app but the bank website as well.
I think it’s time to explore other options.
Developer Response
Hi there, we're sorry to hear you're having issues with our app. We'd like the opportunity to gain more of an understanding so we can investigate. May I please ask you to send us more information including any screenshot to app.support@gsb.com.au? Thanks, the Great Southern Bank teamAs of Feb 2024, this app does what it needs to do and works fine for mobile banking. It could have more functionality to compete with other banking apps (commbank, nab, etc), but there’s nothing wrong with it and you can do everything you need to do (transfer, pay, etc). Their feature that lets you hide your savings from yourself is helpful, too. Not sure why there’s so many one star reviews!
hi, idk what to do because its saying i have changed my password when i know i haven’t, its not letting me reset it by the website, i called the number and they’re asking for a 4digit tax thing? idk where to find that 4 digit number ):
I still
Have not been able to use this app while overseas. Maybe a restriction?
Developer Response
Hi,
Thank you for your enquiry. We're sorry to hear that you can't get into our app. Can you please call the Great Southern Bank on 133282 and we can help reset your WAC. We appreciate your time.
Thanks, the CUA TeamRecently had to remove the app and install it again simply because they changed their name!
Developer Response
Hi, sorry that you had this experience with the app where you needed to delete and re-install the app. If you have any further issues at all, feel free to give us a call on 133 282 and we can look into it further for you. All the best, the Great Southern Bank teamThis app even after the Feb 2021 update is still a woeful underperformer. An example would be its inability to remember your payees unless their name starts with the letter ‘A’. No seriously. Also, does not keep the history of your payments so good luck to you trying to show payments or tracking down a purchase.
Cannot delete payee or edit the information so if you entered payee information wrong and need to remove it then too bad you will need to enter a new payee and keep the old one which increases your chance for error.
It is not as functional as the NAB app.
Developer Response
Hi Jp, sorry that you’ve been having this experience with the app. Are you able to give us a call on 133 232 so we can understand this issue more? I’ve passed on your suggestion of deleting and editing payee information to our Digital team for inclusion in a future release. We do currently have this feature in Online Banking which you can access from the CUA website. Thanks, the CUA TeamThis review is just for the current version of the app. After updating to the latest version the app will not open at all. It just crashes immediately.
Developer Response
Hi,
sorry that you’ve been having this experience with the app. Are you able to give us a call on 133 232 so we can understand this issue more? Please try deleting and re installing the app to see if that may fix the issue. We appreciate your time.
Thanks, the CUA Team
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