Great Southern Bank Australia User Reviews

Credit Union Australia Limited

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Constant issues with transfers

I was a big fan of the CUA app. Since transitioning over to GS I consistently have transfer issues - both to internal accounts, where confirming literally does nothing, and to external accounts where I will have system errors up to 5 times before a payment through osko goes through. Rarely do these payments work the first time. It is now such an issue I’m willing to move all my funds, payee details etc to a new bank where I will have no issues transferring or making payments. I had hoped the latest update would resolve the issue but it’s too many updates with zero difference to the issues

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Endearing_secret

2 years ago

Response from developer

Hi there, we’re pleased to advise the payment issue you were experiencing in the app has now been resolved. We apologise for the inconvenience. If you experience any further issues, please email the details to us at app.support@gsb.com.au Thanks, the Great Southern Bank team.

THE WORST BANKING APP & COMPLETELY USELESS

Absolute lowest of low. Can’t even transfer money between banks. Constantly facing error messages with this app. It took me 14 attempts to just transfer money. Now I’m considering closing my bank account through this bank. Been happening since the change over from credit union. You would think with so many of us complaining about the SAME issue, it would be addressed in the next update. Clearly not!! I don’t care about your latest updates to ‘change the wording’ on certain components within the app. How about address the real problem with accessing & transferring our money! Never had this problem with any of the big 4 banks on their apps. Time to change.

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Aims 87

3 years ago

Response from developer

Hi there, we're sorry for the experience that you're having with the app when attempting to transfer money. Are you able to send through your customer number and a description of the issue through to App.Support@gsb.com.au ? This will assist our team in continuing to troubleshoot this problem. All the best, the Great Southern Bank team.

Basic

I prefer using my banking apps to actually logging in but the app needs to have some more upgrades. My bpay views can’t be viewed on the app at all I need to log into the website. I like having my notifications on for spending so if my card gets pinched I can see immediately it’s been used and phone up to cancel but I can’t see when I make purchases without logging in. I don’t get a notification when my wages go in. I do like you can see when you spend money it tells you the updated balance one of my other banks just tells me I’m final balance only so if I’m trying to work out where I have an error in my account it’s so much easier here. The app does work but only has very basic functions. Looking forward to each upgrade to see it improve.

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vorash00

3 years ago

Response from developer

Hi , thank you for taking the time to give us your suggestion. We've passed this on to our product team for consideration. If you have any other ideas or suggestions, feel free to email us at app.support@gsb.com.au. Thanks, the Great Southern Bank team.

Inaccessible

I still
Have not been able to use this app while overseas. Maybe a restriction?

Lotcd

3 years ago

Response from developer

Hi, Thank you for your enquiry. We're sorry to hear that you can't get into our app. Can you please call the Great Southern Bank on 133282 and we can help reset your WAC. We appreciate your time. Thanks, the CUA Team

Functional but very basic

Compared to other mobile banking apps, this one is still very limited. Some features that should to be on this app include push notifications for whenever a purchase is made, statistics and insights into your spending, and easier-to-understand purchase screens, like using a map to show where a transaction has been made. Even just a few new features to make mobile banking smarter would be fantastic, but at the moment it seems like this one is a bit lacking compared to the big banks and new digital banks.

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marcooostev

3 years ago

Response from developer

Hi Marcooostev, thank you for taking the time to rate us and provide a few suggestions of additional features we can add to the app. We're always looking at ways to improve the app, and I'll pass on this feedback to our Digital team for consideration in a future release. All the best, the Great Southern Bank team

Worst Banking App!

Recently had to remove the app and install it again simply because they changed their name!

crumycat

3 years ago

Response from developer

Hi, sorry that you had this experience with the app where you needed to delete and re-install the app. If you have any further issues at all, feel free to give us a call on 133 282 and we can look into it further for you. All the best, the Great Southern Bank team

Still Buggy

This app even after the Feb 2021 update is still a woeful underperformer. An example would be its inability to remember your payees unless their name starts with the letter ‘A’. No seriously. Also, does not keep the history of your payments so good luck to you trying to show payments or tracking down a purchase.

Cannot delete payee or edit the information so if you entered payee information wrong and need to remove it then too bad you will need to enter a new payee and keep the old one which increases your chance for error.

It is not as functional as the NAB app.

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Jp1066

4 years ago

Response from developer

Hi Jp, sorry that you’ve been having this experience with the app. Are you able to give us a call on 133 232 so we can understand this issue more? I’ve passed on your suggestion of deleting and editing payee information to our Digital team for inclusion in a future release. We do currently have this feature in Online Banking which you can access from the CUA website. Thanks, the CUA Team

It’s ok.

The app is functional and allows me to do most aspects of online banking relatively easily. When I need to check or do something that is a less frequent action, I find I have to click around on different options a lot to find what I’m looking for, so clearly the organisation could be more intuitive.

Please remove the “vault” function or at the least make it optional for people to activate it if they want it. Most people check their bank accounts because they do want to know how their finances are going. The “vault” is cluttering up the screen unnecessarily. So annoying, it doesn’t seem to have a button to get rid of it.

Online banking through the website is much better designed and has more functions but the app is an acceptable substitute if you’re busy out and about.

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gates73

4 years ago

Response from developer

Hi Gates, thank you for your feedback and glad to hear that you’re liking our Online Banking site. We’re currently working on some changes to The Vault which will be available in our next update that automatically moves The Vault to the bottom of the account list. I’ve also passed on your feedback to our Digital team. Thanks, the CUA team

Terrible

Continues to be THE WORST banking ap I’ve ever used. You’ve introduced a feature that is entirely useless to the majority yet it sits at the top of screen unable to be moved even if you don’t want to use it. Why? Are that many people incapable of managing their spending that you need to force ALL OF US to live with the feature? Meanwhile I can spend thousands of dollars using face recognition on my phone yet this stupid ap won’t allow me to see my bank balance without typing in my password. Do better!
EDIT- in response to the Developers > There is no option to activate FaceID only Fingerprint. I have a 11SMax Pro which has no fingerprint option. You don’t need me to contact you to fix this. I have one account with you. Hiding it in the vault to simply have the vault move is a ridiculous option.

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tinkerbelljones

4 years ago

Response from developer

Hi Tinkerbelljones, are you able to call us on 133 282 and provide some details on the device that you’re currently using? Then we can look into the Face ID issue that you are having. Also, thanks for your feedback on hiding The Vault – we’ve passed this on to our Digital Team for consideration in a future release. In the interim, if you’d like to remove the prompt then adding an account in to The Vault will shift it to the bottom of your accounts list. Thanks, the CUA team

SCAM BANK - DECEITFUL - waste of time

Customer BEWARE!!! They advertise a Esave reward account rate with a reasonable interest-rate. I go to the bother of opening a brand-new account and become a new customer and shortly after transferring the funds and they clear into CUA they reduce the interest rate just days after opening the account with NO notice, nothing... no email.. no text message no phone call... no notification through the app no notification through banking they just drop the rate & not tell anybody AFTER you sign up The account is so new I haven’t even received my bank card yet. And they didn’t tel me the rate was dropping??

SCAM SCAM SCAM!!! Completely dishonest I would not recommend CUA it’s pretty pathetic that in age of digital world they can’t even give you a notification the day before or even the day of reducing the interest-rate but no... they do it BEHIND YOUR BACK hoping you won’t notice!!!!

BYE BYE CUA

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