Poorly designed; login issues
I’m not sure the effectiveness of reporting to 311 but I continue to use it. This review isn’t for the city’s effectiveness or lack thereof, but for the app.
The app doesn’t ask you to log in to report an issue until you try to submit a request. If you have a login issue, you’ll lose your progress. This has happened to me multiple times with an error that says my email isn’t verified, which is inaccurate because I’ve used this account for years. Attempting to resend the verification iemail and click the link fails, saying I am clicking an old link. Clearly their system is broken. I tried this from the app and website with the same issue. I also reset my password and had the same issue. However, I was able to log in using the profile page in the app instead of the login prompt when trying to submit an issue.
Aside from the grueling login issue which renders the app useless unless you can get around it, the flows for submitting issue are poorly designed so you have to tap in and out of each question to make a selection instead of progressing through the form naturally. I would rather have one long form so I could just scroll than all this nonsense tapping in and out of pages. Whoever designed this didn’t use it themselves. Most people would want to use this on the go, but it’s not designed for that, unfortunately.
The app doesn’t ask you to log in to report an issue until you try to submit a request. If you have a login issue, you’ll lose your progress. This has happened to me multiple times with an error that says my email isn’t verified, which is inaccurate because I’ve used this account for years. Attempting to resend the verification iemail and click the link fails, saying I am clicking an old link. Clearly their system is broken. I tried this from the app and website with the same issue. I also reset my password and had the same issue. However, I was able to log in using the profile page in the app instead of the login prompt when trying to submit an issue.
Aside from the grueling login issue which renders the app useless unless you can get around it, the flows for submitting issue are poorly designed so you have to tap in and out of each question to make a selection instead of progressing through the form naturally. I would rather have one long form so I could just scroll than all this nonsense tapping in and out of pages. Whoever designed this didn’t use it themselves. Most people would want to use this on the go, but it’s not designed for that, unfortunately.
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Philly 311
I think Philly 311 is great it’s a way of connecting you with your city officials. If you need something done in your neighborhood they are the right people to work with for the better of your neighbor and our city. Thank you. London Hamilton
Needs a major update
The use this app on the on regular, but what needs to improve is the updating of request on the app, I get the updates of my request from my email not the app. Getting updates on request on the app would be a big improvement.
👎 Bloody Terrible
Useless app, just a public method used as a fake tranquilizer towards hazardous requests to get city taken care off but for no effort from any city department. Don't waste your time. Booooo.
Useless
App is unresponsive/slow. Requests sit open for months. What a joke. City of Philadelphia needs to significantly increase investment in 311 to make it a viable service.
Buggy
It is impossible now to submit reports. The app doesn’t get out of its loading screen once the “submit request” is pressed.
With Philadelphia authorities having a history of ignoring calls/reports etc, one wonders if this is by design.
With Philadelphia authorities having a history of ignoring calls/reports etc, one wonders if this is by design.
Unresponsive
The AppLooks and feels like it was made in 1999. Information doesn’t show or is wrong,You can’t get an exact location they end up sending someone a whole block away. Once you start a case they won’t tell you if it’s finished on the app you get an email. The tabs don’t work all the time,And you have to end up shutting down the app and doing everything over again. The app is reflects the quality of Philly 311. When you come to the city and you see how bad it is, that’s because we’re told to contact Philly 311 yeah should be called passing the buck
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Glitches
This app use to be great.
You can now add photos which is great.
For some reason it doesn’t let you had a complaint.
I greatly appreciate how 311 responds to the results of the outcome.
The app needs updates.
You can now add photos which is great.
For some reason it doesn’t let you had a complaint.
I greatly appreciate how 311 responds to the results of the outcome.
The app needs updates.
Shameful.
This app is an embarrassment. The city should be ashamed. So many problems that arise are brushed off to 311, and both the website and app are barely usable. There is so much brain power in this city, use it for crying out loud.
Extremely slow. Requests no longer update
311 is slow and unhelpful, and it’s very hard to pinpoint your location for certain issues. Would be better if they mapped out items like street lights and parks within the app. Also they push you around to other departments most of the time instead of doing it themselves, or they don’t actually resolve the request. Status and comments no longer update after submission. Disappointing yet not surprising
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