Cant say enough about how horrible this app is
Response from developer
We’re sorry for the trouble with your booking. Refunds typically take less than 24 hours for credit card payments and up to 14 days for internet banking or direct debit payments. Please reach out to AskBo for assistance with your booking and any issues you may have encountered. We value your feedback and will do our best to resolve the situation. Thank you for your patience and understanding!
Worst airline booking process
Response from developer
We're sorry to hear about your experience. Your feedback is valuable, and we hope you'll give us another chance to serve you better.
Boycott air Asia
My last flight delayed 4 times and I got stuck at the airport for 30 plus hrs. Air Asia did not give me a compensation. It cost me 500$ plus in loss because of missing connecting flights and busses, and the booking and tours following the flight. Air Asia refused to pay me back. There are cheaper airlines. If you check “flight status” checker you can see that air Asia flights are delayed all the freakin time. I’m right now gathering proof and finding more people who have experienced same as me, so I can take air Asia to court. They don’t let us talk to a human a freaking robot who’s chat word limit is too low for me to even explain the horrror I faced for 30plus hrs at the airport. So yeahs if you faced the same join me.
Response from developer
We're sorry to hear about your experience. Your feedback is valuable, and we hope you'll give us another chance to serve you better.
CAREFUL
Response from developer
Hi there, we're sorry to hear about your experience. We strive to provide clarity on our third-party services and appreciate your feedback on the booking policies. Thank you.
Is not refunding money
For fellow travelers, I understand that you may not have many options for airlines, especially if you are in SE Asia, this is one of the most common. So if you must use AirAsia my advice is DO NOT use them for long flights and DO NOT trust them as a third party representative. Only book AirAsia with AirAsia! If something goes wrong they will not help you.
Sometimes frustrating to use
Rampant push towards upselling rather than focusing on core functionalities
Response from developer
We appreciate your feedback and will work on improving the user experience and fixing any bugs you encounter. Please share more details on the bugs you've experienced by tapping on your profile on App homepage > Feedback > Share feedback. Thank you!
Worst App experience ever!
Cannot check in to flight from app.
Extremely disappointing.
Response from developer
We’re sorry to hear about your experience. Payment options vary by country and currency. For the check-in issue, kindly share more details with us through the app’s feedback section so we can look into it as soon as possible. We apologise for the inconvenience and appreciate your feedback—it helps us make things better.
The worst app
The links are there but they don’t work. You can find the past booking but you can’t add it. You can search your email for points but you can’t add it. What’s the point of having an app when it doesn’t work?!?
