Frustrating experience
All I want to do is eliminate an old, inactive home equity loan from my account lineup. Received a message back from customer service that I need to do this myself as since this was a recurring payment. Gave me the steps to follow. I followed up to a certain point, and there was no “cancel series” option. Tried many times and I guess I’m heading to the bank for help after the holiday. I’ve tried to do this previously as well... that’s when I got this set of instructions. There was no mention of “a call us if you need someone to walk you through the steps” option. I’m a senior and can do a lot of things online with minimum support, but this experience left me feeling stupid and incompetent. Would have been nice and courteous if person who gave me the instructions, also included a callback number with their name so I could call them during working hours. This kind of issues really can make one feel hopelessly inadequate and is demoralizing as well.
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Response from developer
Aloha Hoss1945, We sincerely apologize for the level of service you've received. If you'd like to give us a call before visiting a branch, please contact us at 808-627-6900 or toll free at 1-800-272-2566. Representatives are available Monday thru Friday from 8am -7pm; Saturday, Sunday, and most holidays from 9am -3pm. Mahalo, Lana M.
Bill Payment
This feature ultimately works well and is reliable. But access is very muddled. The initial screen is unintelligible due to the various choices being very unclear. The option to go to bill pay site is well hidden, but when accessed, that site is very clear and helpful, but too many steps to get a clear layout. The mobile check deposit feature is clear and nicely done, but would be better if menu label was more prominent. The access to transactions is very clear and helpful, and much appreciate how very current it is. Also, much appreciate how quickly I am now getting external bank transfers including fund access.
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AMERICAN SAVINGS BANK APP IS GREAT
This app is simple to use. I am able to complete all the transactions I require from the location of my choice using my mobile phone or from my home on my pc. The app is updated regularly with new features and improvements to the usual ones. Security is top shelf so I do not worry about being compromised by using the ASB app. All my transactions are recorded and stored for my easy access. A live person is available for assistance if needed which is of comfort. I recommend use of this app to all ASB account holders. Mahalo
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Asb mobile banking by far the best out there
I like the American Savings mobile banking app. What makes it stand out for me is how you can see each transaction and it subtracts the amount of that transaction in real time so you have an up to date balance. Even when they show pending, your balance is what it shows. The pending transaction have already been subtracted from your total balance. I have accounts at other banks as well, I won’t mention any names, but they dont do that, and if you’re making a lot of purchases with your debit card and you have a couple bills that come out automatically each month, it’s very easy to loose track, if your pending transactions aren’t accounted for in real time, and god forbid all of your funds have been depleted, and you’re tapped out, but your balance shows you have funds, because the pending transactions haven’t been accounted for, and they don’t show each individual transaction, you unknowingly decide to purchase a $2 hot dog, they slap you with a nice little $30 overdraft fee, each time you do it. That is why I appreciate the ASB debit card system. That is actually the reason I use this bank. It’s the little things that can make a huge difference. Aloha
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AMERICAN SAVINGS BANK APP IS GREAT
This app is simple to use. I am able to complete all the transactions I require from the location of my choice using my mobile phone or from my home on my pc. The app is updated regularly with new features and improvements to the usual ones. Security is top shelf so I do not worry about being compromised by using the ASB app. All my transactions are recorded and stored for my easy access. A live person is available for assistance if needed which is of comfort. I recommend use of this app to all ASB account holders. Mahalo
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Not Having A Great Time With This App.!!!
Giving me different account balance…My payments NOT going through to my Credit Cards(Made me lose a card closed to payments never made)…Balance from account tells me one thing, & the real balance does NOT show the core t amount…All In All, been having a LOT of issues this year alone with this app more than I can count…One thing after another…ATM ate my card…The ATM machine does NOT work after I put in my card…The balance is different on my app than the Bank’s actual balance…Been in and out of the Bank so many times, it’s looking to me like a second home…American Savings Bank…More like a Third World Country Phone App…I would know because I was born outside the U.S. & now am a U.S. Citizen with issues on my American Savings Bank App…How about that!!!
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Bill Payment
This feature ultimately works well and is reliable. But access is very muddled. The initial screen is unintelligible due to the various choices being very unclear. The option to go to bill pay site is well hidden, but when accessed, that site is very clear and helpful, but too many steps to get a clear layout. The mobile check deposit feature is clear and nicely done, but would be better if menu label was more prominent. The access to transactions is very clear and helpful, and much appreciate how very current it is. Also, much appreciate how quickly I am now getting external bank transfers including fund access.
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1995 technology
Perception doesn’t match reality. American savings markets them self as modern banking establishment that’s keeping pace with the newest technology and online bill pay credit services especially mobile banking. When in fact they use old outdated software applications that are connected to third-party operators like their bill pay. None of these integrate seamlessly or talk to each other internally. If you have a problem with a particular service which you as the user have no idea as being handled on the backend by a third-party American savings takes little or no responsibility on the functionality or the transaction but they’re using your real money to play with. My experience has been terrible the bank is outdated its services and its ideals are outdated.
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I like the mobile app.
I like the ASBHawaii mobile app. It is very user friendly and convenient.
I did have one incident that was disconcerting though, something to be aware of when making an electronic deposit. Apparently there was an electronic glitch while I was depositing two small checks from the same source which made the deposit amounts erroneous. I tried calling the bank branch but that did not clear up the situation. I ended up going to the bank in person. It was not a very happy experience for me. I was disappointed with explanation I received from the person with whom I spoke. She called and spoke to someone on the phone and eventually was able to explain the situation, but she did so from the point of view of the bank and not from my point of view. The bank corrected the errors so that the bank’s books balanced but my own bank statement records did not actually reflect what my two check amounts were. To top it off, the young woman raised her voice at my confusion, as if talking louder would make her explanation clearer. Very rude.
I did have one incident that was disconcerting though, something to be aware of when making an electronic deposit. Apparently there was an electronic glitch while I was depositing two small checks from the same source which made the deposit amounts erroneous. I tried calling the bank branch but that did not clear up the situation. I ended up going to the bank in person. It was not a very happy experience for me. I was disappointed with explanation I received from the person with whom I spoke. She called and spoke to someone on the phone and eventually was able to explain the situation, but she did so from the point of view of the bank and not from my point of view. The bank corrected the errors so that the bank’s books balanced but my own bank statement records did not actually reflect what my two check amounts were. To top it off, the young woman raised her voice at my confusion, as if talking louder would make her explanation clearer. Very rude.
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This review is for baby boomers and older only
Sharing what I learned. A teller suggested I talk to a specialist to help make my banking easier. To be polite I listened because that’s what our generation does. If you’re used to calling for balances or going to bank to move money around there is a way to do all of that and more on your phone 24/7. Ask the teller to have a specialist sit with you and show you how to down load app and use the app. Then go home and try it. Super easy and super convenient. Balances in less time than a call to the automated line. Way less time than driving to bank. You’ll be extremely surprised at how much you like it. I received a $7 refund check fro my eye doc. Since it was so small I waited until I had business at bank. Then I remembered you can take a picture of the check and deposit it from your phone on the app. I took an chance and did. Sooooo easy to deposit checks now. Then I was about to call for a balance and remembered I could use the app. Sooo fast, so easy. The only thing is you have to remember your login and password. Otherwise too easy. That’s my review hope it helps someone.
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