exceeds expectations
Let’s be honest. We don’t really expect a bank app to have all the features we want plus be fast, efficient and user friendly.
And ASB got it right with this one. Easy login. Bank accounts at a glance. Up to the minute details/transaction history, transfer funds between accounts, camera deposits, pay a friend... I rely so much on the app to help me not only personally - but as a tool to run our family business.
The only physical bank transactions I really ever make are large deposits - and that’s at the Kahului drive up ATM.
And ASB got it right with this one. Easy login. Bank accounts at a glance. Up to the minute details/transaction history, transfer funds between accounts, camera deposits, pay a friend... I rely so much on the app to help me not only personally - but as a tool to run our family business.
The only physical bank transactions I really ever make are large deposits - and that’s at the Kahului drive up ATM.
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Frustrating experience
All I want to do is eliminate an old, inactive home equity loan from my account lineup.
Received a message back from customer service that I need to do this myself as since this was a recurring payment. Gave me the steps to follow. I followed up to a certain point, and there was no “cancel series” option. Tried many times and I guess I’m heading to the bank for help after the holiday. I’ve tried to do this previously as well... that’s when I got this set of instructions. There was no mention of “a call us if you need someone to walk you through the steps” option. I’m a senior and can do a lot of things online with minimum support, but this experience left me feeling stupid and incompetent.
Would have been nice and courteous if person who gave me the instructions, also included a callback number with their name so I could call them during working hours. This kind of issues really can make one feel hopelessly inadequate and is demoralizing as well.
Received a message back from customer service that I need to do this myself as since this was a recurring payment. Gave me the steps to follow. I followed up to a certain point, and there was no “cancel series” option. Tried many times and I guess I’m heading to the bank for help after the holiday. I’ve tried to do this previously as well... that’s when I got this set of instructions. There was no mention of “a call us if you need someone to walk you through the steps” option. I’m a senior and can do a lot of things online with minimum support, but this experience left me feeling stupid and incompetent.
Would have been nice and courteous if person who gave me the instructions, also included a callback number with their name so I could call them during working hours. This kind of issues really can make one feel hopelessly inadequate and is demoralizing as well.
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Response from developer
Aloha Hoss1945, We sincerely apologize for the level of service you've received. If you'd like to give us a call before visiting a branch, please contact us at 808-627-6900 or toll free at 1-800-272-2566. Representatives are available Monday thru Friday from 8am -7pm; Saturday, Sunday, and most holidays from 9am -3pm. Mahalo, Lana M.
