Horrible
Account balance isn’t very accurate. It is even worse on the weekends. Had no trouble in the past and now the system is allowing companies to pull money when there isn’t enough funds to cover. I haven’t had this problem 2 updates ago and now I end up paying fees to cover the overdraft charges. I have the emails and notifications to prove that I never had a problem before. They companies for my bills would always send a notification that bill wasn’t. Letting me know to make a deposit. I have even written an email to complain and there was never a reply or even a phone call. What happened to the customer service. Now during this time with a pandemic and people trying to make ends meet for their families sake, they find a way to take money from me. Shame on you!!!
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President Xpress Reprographics & Printing
This ASB bank app is hands down , the best in its class. It has all of the usual online banking features so I never actually need to go into the bank. During this pandemic era, ...staying put at home but yet still doing banking as usual .....is GOLDEN.
What other banks and it’s banking apps lack....ASB App lacks nothing. Aside from the basic features...it auto syncs with my third party payment apps like Qbooks , square , syncs all my credit cards .
I create reports and down load statements that are easy to find ,and my all time favorite ...sending quick cash thru
PAY a FRIEND
I live in a remote driving area on the Big Island
so being able to work a full shift from home
Because I no longer need to make a bank run or make a physical appearance at ASB is GOLDEN .
ASB staff helped get me set up with an after hours vault drop w/ key - for my biz deposits because I live so far
Thank goodness for an amazing banking app from my bank
Malia Broome
Xpress Reprographics kona & hilo
What other banks and it’s banking apps lack....ASB App lacks nothing. Aside from the basic features...it auto syncs with my third party payment apps like Qbooks , square , syncs all my credit cards .
I create reports and down load statements that are easy to find ,and my all time favorite ...sending quick cash thru
PAY a FRIEND
I live in a remote driving area on the Big Island
so being able to work a full shift from home
Because I no longer need to make a bank run or make a physical appearance at ASB is GOLDEN .
ASB staff helped get me set up with an after hours vault drop w/ key - for my biz deposits because I live so far
Thank goodness for an amazing banking app from my bank
Malia Broome
Xpress Reprographics kona & hilo
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Transaction - paying a bill
It would be very helpful to have a running tally on the right side, pending payment and paid bills, showing it, like in your old system. That way it shows immediate, that a payment was and is transferred to the paid bills and not waiting 24 hours, next day to list that the payment was made and that the money was deducted from the account. Confusing especially when oversees the time difference.
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Works pretty well, a bit basic
TLDR this is app basically does the things you would expect to be able to do at a physical ATM. But it could do a lot more.
Would love it if you added budget-analysis or money management features. Think Wells Fargo App. I’d consider buying CDs or other products if they were integrated into this app, or even better part of a savings or financial management interface.
The data this app already accesses could be put to way better use than it is now. But it still works well for what it is, and saves me many trips to the ATM. 👍🏽
Would love it if you added budget-analysis or money management features. Think Wells Fargo App. I’d consider buying CDs or other products if they were integrated into this app, or even better part of a savings or financial management interface.
The data this app already accesses could be put to way better use than it is now. But it still works well for what it is, and saves me many trips to the ATM. 👍🏽
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GreatApp!
American savings bank mobile app is excellent. It is easy to navigate and you can get all the information you need including check images. It far surpasses the other banks mobile apps. I have an account at first Hawaiian Bank and the app is so antiquated it’s almost useless. I’ve been with American savings since 1996 and that’s where I will always be. Thank you everyone at the Kihei branch of American savings you are absolutely the best!!!!!
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Important -read-please-🌐
This app MAY work ok overall however for the second time now I’ve had to reset my password and it HANGS on the nice Hawaiian picture and really, leaves me hanging as well. Makes me wonder, “ok where are we, in this crucial process (password changing...) ? Should I force quit, restart the app and then have to get a THIRD passcode sent to my phone and what if it hangs a third time? Did it update it in the system but is struggling with my phone?
THESE ARE QUESTIONS I SHOULN’T HAVE TO PONDER... because your mobile app should be BULLIT PROOF and working flawlessly. Seriously, in these Covid-19 times, at the end of the day, you know I don’t want to worry about account security and end up with nothing, living in a box behind a subway. Thanks for sorting this ASAP.
THESE ARE QUESTIONS I SHOULN’T HAVE TO PONDER... because your mobile app should be BULLIT PROOF and working flawlessly. Seriously, in these Covid-19 times, at the end of the day, you know I don’t want to worry about account security and end up with nothing, living in a box behind a subway. Thanks for sorting this ASAP.
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Mobile deposit is a complete pain!
What I love: ease of accessing account information, quickly transfer funds between accounts (internal and external), and simple design.
What I can't stand: the mobile check deposit function is aggravating!! I consistently have difficulties with it capturing the images or processing the information. I almost always expect to have to capture images several times in a single session. I'm often left more frustrated, trying to deposit the next day through the app or just going in person to a physical location. I'd give this app way less stars if it didn't have any redeeming factors.
(Also not a reflection of the bank itself... Banking with ASB has been wonderful)
What I can't stand: the mobile check deposit function is aggravating!! I consistently have difficulties with it capturing the images or processing the information. I almost always expect to have to capture images several times in a single session. I'm often left more frustrated, trying to deposit the next day through the app or just going in person to a physical location. I'd give this app way less stars if it didn't have any redeeming factors.
(Also not a reflection of the bank itself... Banking with ASB has been wonderful)
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Glitchy; basic
Never works late at night?? Always down for fixing bugs and glitches... yet glitches always be occurring?? HawaiiUSA FCU’s transfer is instantaneous, but on here money takes several days to transfer over most times. I enrolled for the Touch ID and had been using it, but it doesn’t work anymore. I tried to set reoccurring transactions but it clearly does not work either. Just now, it said an error occurred and I had to quit it. And it conveniently asked me to rate the app so I said, “Yes ma’am, I will!”
On the bright side: nice background pic. The graphic design person is doing their job...now please help the other departments fix this app.
On the bright side: nice background pic. The graphic design person is doing their job...now please help the other departments fix this app.
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banking is so easy
i gave this app four stars because sometimes the app has some issues. but i love how convenient this app is! you can deposit checks, send money through text, check you balances a millions times a day even if your balance is still the same, make account transfers (internal and external), pay your bills for FREE on bill payer so if you have fraud transactions on your card it will not affect your bills, and just the convenience of monitoring your account at any time of day! thank you ASB for making banking easy. the next thing they need to do is allow their ATMS to distribute any bill denomination instead of just 20s.
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MANY issues- Overall fair but bill payment is terrible
Although you can add a nickname to each payor, in the app that’s all you can see. For instance you and your spouse both have a Visa card and you nickname one wife and the other husband, you will only see wife and husband in the list of vendors. Ok if you only have one card but when you have several it’s impossible. Same if you have multiple properties and you nickname the address, but you do that with each utility and property tax, now you just see six listings with the same property but you have no idea what vendor you’re paying.
I also don’t like the fact that in the middle of actively working in the app it will close down automatically due to time and then everything is lost.
The worst past about the bill payment system is that if ASB has to use a third party to cut the check the money is removed from the account at that time NOT when the check is presented for payment! Which means you never know if a check has been actually received until you get a past due notice and the. Have to contact the bank, pay to be told the check hasn’t cashed and then pay to have a stop payment place and then fight to get the money reinstated and then start the process over again. In the meantime you the vendor dings you for being late and it affects your credit score and there’s nothing to fix it.
I also don’t like the fact that in the middle of actively working in the app it will close down automatically due to time and then everything is lost.
The worst past about the bill payment system is that if ASB has to use a third party to cut the check the money is removed from the account at that time NOT when the check is presented for payment! Which means you never know if a check has been actually received until you get a past due notice and the. Have to contact the bank, pay to be told the check hasn’t cashed and then pay to have a stop payment place and then fight to get the money reinstated and then start the process over again. In the meantime you the vendor dings you for being late and it affects your credit score and there’s nothing to fix it.
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