PlanUp User Reviews

PlanUp

Prototec Software Ltd

Business

Top reviews

Most RecentHighest RatedLowest Rated

So hard to edit

There is a lot of missing when you try to build a plan through this.

Cel131683

8 months ago

Failed to upload

I can’t trust this system anymore , my floor plans have consistently failing to upload and being lost in the system causing me huge problems for my clients , I need a system I can trust that uploads !

Dalwhu

8 months ago

Response from developer

Hi there, sorry to hear that. We do have a new version due in the next few weeks which is hugely improved... hopefully that will sort out the issues you have been having.

Horrible

This app is horrible now. With every new update it gets worse. I’ll measure and map rooms and half of the time it’ll just delete rooms once I’m done. It crashes all the time. If there’s any angle that’s not a 90 degree angle, I’m sweating just waiting for it to crash and delete half of the plan again. I use this on an iPhone, an iPhone pro max, and an iPad and there’s no difference on any of them.

Show less

Luekosb

a year ago

Response from developer

Hello Luekosb, We're really sorry to hear about your difficulties with our software. It's quite rare, but we acknowledge that sometimes creating acute angles might be a bit challenging. Regarding the frequent crashes you're experiencing, this is certainly unusual. Our software has an auto-recovery feature, so if a crash does happen, your plan should be intact when you reopen it. It's concerning to hear that you're losing half of your plan; this is not a common issue, as we have thousands of users creating plans every month without such problems. It sounds like there might be a unique issue with your device or the way the software is being used. We're here to help you get to the bottom of this. Our support team is always ready to assist, and we respond promptly. For our subscribers, we offer the added convenience of phone support to tackle any issue directly. We're committed to making sure our software works smoothly for you, and if there's a persistent issue, we'll make sure it gets the attention it needs from our development team. Please do reach out to our support team. We're eager to work with you to resolve these issues and ensure a better experience with our software. In regards to updates, we haven't actually done one an update since September 2021 so not quite sure what you are referring to with every new update. We have a brand new version due at the start of 2024 with hundreds of bug fixes and improvements. Looking forward to assisting you soon.

Potential but lacking

I did enjoy using this but it is very limited, especially when working with rooms that are not perfect rectangles. I regularly had to scrap a floor and start over in a different method due to quirks that didnt allow me to complete rooms for no apparent reason.
Trying to use the floorplans created, again with irregularly shaped rooms, is also impossible as it doesnt include complete measurements on the plans when exporting, only a “x by y” statement under the room name and again only on perfectly rectangular rooms.

Show less

Rossmultimd

a year ago

Could be really good

This app has the potential to be really useful, but has so many glitches that make it almost unusable. I can’t understand why the glitches are never fixed.

Danrudder

a year ago

Great software

I have been working with PlanUp for many years and have always found their software great to use. If ever I need technical questions answered they are always at the end of the phone to help.

rondoggy1

3 years ago

Awkward

Not easy to use.

I11usi0n60

3 years ago

Great Service

Having enjoyed a working relationship for the past 7 years, I would like to throughly recommend and thank, plan up for providing an excellent software package for 2/3D floor-plans. Furthermore the support staff, are excellent. They give friendly and professional advice with expertise that has successfully resolved any issues. Many thanks from the team at Decorum 2014 Limited.

Show less

mrchapterandverse

3 years ago

Used plan up for 20 years still the best for us

We’ve used the plan up software on iPads fir many years and find them very useful to display 2D and 3D layouts of properties at a glance. Buyers love them.

L Sam

3 years ago

Response from developer

Wow L Sam, 20 years! That definitely deserves a reward. Please contact our support team and mention your review. You probably know the software better than us, haha!

Best floor plan software on the market

Easily the best floor plan software on the market! Support staff are incredible with all the questions I have needed. Regularly updated and brilliant versions of the iPad and iPhone.

Benerz