Leave a Review HMSA
Great app to have on hand
Great to be able to do telemedicine for simple things like a cold in the age of covid.
Only thing I’d change is letting the app have access to stored login, but that may be a HIPAA issue.snow Druid
Atrocious user experience
This app is by far the most buggy app on my phone. Cannot send a message to providers, that pop up everytime you switch to another app and come back is the most annoying thing in earth. Whyyy?? It feels like the designers literally sat down and asked “how can we make this app as unusable as possible”?Show lessShaloha91
Mahalo!
Mahalo Dr Mettias for answering my call when you were needed. Being under the weather because of the dizziness isn’t a place I’d like to be so by reaching out to you, your medical professionalism was there and I mahalo you so much for taking the time allowed me.Favorit eAlbum
Dr. Magdy Mettias
I can’t complain . The best doctor in town and always making sure the patient are doing ok. And call me back how am I feeling. The staff are super super friendly . Prescription is ready to be pick up right away .calebchristine
Dr. Maria-Stella Perlas
Good listener。Empathetic. Reviewed my situation and history. Explained my diagnosis, treatment plan and gave clear instructions so I know how to care for my illness. This is especially important since the clinics are closed and urgent care clinics are overwhelmed with cases of COVID due to the Omicron variant.Show lesskailua oahu resident
Best therapist
I’ve been seeing Malia for at least 8 years now she’s helped me through so much if your looking for a therapist & she’s available your in good hands!Rosanna. L
OK sometimes but...
App works OK sometimes, but often glitches and fails.
Failing is terrible because it shortens, delays, or entirely cancels important care appointments.
Sometimes provider search shows "No Providers" to any query, which is absurd.
Sometimes "The service is currently unavailable" popup shows, even though my WiFi and internet are solid.
Sometimes logins are impossible.
The "copay" information is misleading.
Setup was impossible because my middle name got confused with my first and/or last name in their database, so advanced technical support was required to troubleshoot and manually resolve.
Screen rotation to landscape does not work.
Having to type my therapy provider's hard-to-spell but common name upon every single visit and then try to find them in the list is cumbersome and absurd. As stated, sometimes the search fails, so I cannot reach my provider at all.
Why would this app avoid trying to help me find my regular (e.g. "recents" or "favorites") providers? Not even a "last provider visited" option. Unfriendly.
Might be my providers' problem, but the "upcoming appointments" feature does not work. App has not made it possible for them to schedule appointments?
More trivial issues; app should be nicer to people, especially we who are seeking help.Show lessgw00
System issue makes unable to start call on time
I’ve used this for four sessions with the same health care provider so far. The first two sessions went fine; the third and fourth, when I searched her name at the time of my appointment, system showed her as “OFFLINE” and I wasn’t able to start the call. This was super distressing and hard to sort out, as my sessions are only 30 minutes long, so even a small delay feels huge. I had to wait several minutes until it listed my doctor as “ONLINE” before I could select her for a session. Then I had to skip through all the intake forms and sit through the unnecessary “welcome” video (eating more of my session time). My doctor didn’t know what was happening and couldn’t assist, and I have no clue why it worked fine the first two sessions I had and then developed problems the second two.
Also, on the fourth visit, it told me it couldn’t connect to my insurance provider, and it made me pay out of pocket. I got it reimbursed, but why on earth is HMSA’s system not able to connect to itself?? I’m using the Online Care system because I have HMSA insurance! This makes no sense to me!
I’ve used other telehealth systems that are way more straightforward and easy (they send you a link via email, you click it and are connected to your provider. Simple). I don’t understand why this one needs to be so counterintuitive and difficult.Show lessErizabesujou
Online Care
This is a great service in our COVID-19 times. Almost like being in the office seeing my doctor. Please continue with this option. Thanks!
LindaCrazyBachan
Love the online option.
Online care is one of the main reasons why I stay with HMSA. Being able to consult with a doctor 24/7, especially for my kids has given us so much peace of mind. Only downside is I have waited in the “waiting room” for over 30 minutes only to get logged out because that doctor is no longer available. Then having to start the entire process again including typing out my reason for the visit.Show lessKeeping It Real Y'all
