Sky Command App needs attention Urgently
App is very handy way to keep any eye on the system when your away however app is very slow and laggy takes ages to load up and ages when selecting doors or inputs/outputs also push notifications are slow to come through when event happens
Poor support
One of the most buggy apps I’ve ever used. The delay of the App is appalling. It takes sometimes 20 seconds for the App to register finger pressing icons. It sometimes simply does not connect at all. Developer was contacted which had no effect at all.
Poor Apple App
Great security system but very poor application for Apple iPhone.
Shortcuts are hit and miss.
Shortcuts are hit and miss.
Incompetent
This app is about as useful as a sunroof on a submarine. Constant crashes, constantly not allowing access to things it needs (and should!) do. It feels like it was a prototype that was created and never improved upon, with all the bugs in the world gnawing away at it. It’s a shame I have to use it, it hurts my soul every time I have to open it. I’m wishing for any other system to take its place. Seriously.
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Latest update crashed all the features I use
The latest update has messed up the shortcut feature I had setup in iOS, as well as CarPlay features. Me and other employees used these features multiple times per day, PLEASE FIX!
Unreliable and buggy
This latest update has broken CarPlay (which was the best feature of the app) . Also this and all previous versions claim to be logged in but they don’t show the correct status of the alarm at all times. Super frustrating to have to force quit the app and re login each time to just have confidence your alarm is on or off.
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Updates causing problems
Apple car play not working since the new version has been applied. List of sensor status is no longer instant where it can take up to a minute to display. Please fix this
Needs a revamp
This system is quiet good in many aspects but the app really lets it down. Here some things I’ve experienced
1: delayed notifications, I’ve had had many occasions where minutes even hours have passed and then I’ll get a push notification. Contacted installer who spoke to inner range they said to “reboot” worked fine for a day or two and comes back.
2: lack of responsiveness, this drives me insane, click arm, nothing happens or short delay and you end up hitting multiple times. Really feels like a hybrid app with its lack of response but needs native app responsiveness, I understand it’s communicating with cloud services but that should be a local action first.
3: recently experienced a case where the inner range servers where unreliable, this rendered the system unusable, which is just a scary thought, how this can’t function on a local lan and then relay to cloud so that everything functions.
4: delay in the reed sensors showing up in the app, blows my mind I can’t find these and after about 10-20 seconds they show up, again why isn’t this a local lan thing? An example of how this could work is the same as we integrated our roller door into this system, it is instant when pushed, why can’t the reeds be treated like this?
For such pricey system the lack of the above is surprising and had I known these things before I would likely have not moved systems. The above is on a enterprise network with gigabit connections.
1: delayed notifications, I’ve had had many occasions where minutes even hours have passed and then I’ll get a push notification. Contacted installer who spoke to inner range they said to “reboot” worked fine for a day or two and comes back.
2: lack of responsiveness, this drives me insane, click arm, nothing happens or short delay and you end up hitting multiple times. Really feels like a hybrid app with its lack of response but needs native app responsiveness, I understand it’s communicating with cloud services but that should be a local action first.
3: recently experienced a case where the inner range servers where unreliable, this rendered the system unusable, which is just a scary thought, how this can’t function on a local lan and then relay to cloud so that everything functions.
4: delay in the reed sensors showing up in the app, blows my mind I can’t find these and after about 10-20 seconds they show up, again why isn’t this a local lan thing? An example of how this could work is the same as we integrated our roller door into this system, it is instant when pushed, why can’t the reeds be treated like this?
For such pricey system the lack of the above is surprising and had I known these things before I would likely have not moved systems. The above is on a enterprise network with gigabit connections.
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Not functioning with car play
The app and functionality are basic and rudimentary at best- that is not necessarily bad.
The app was touted as being compatible with car play.
I have configured the device, and the car play interface gives an error.
Is the skycommand car play enabled or is it a marketing ploy?
The app was touted as being compatible with car play.
I have configured the device, and the car play interface gives an error.
Is the skycommand car play enabled or is it a marketing ploy?
Shortcuts
Straight forward app and once setup, easy to use. However since the iOS17 update, the shortcut to arm systems (through the shortcut app and Siri) and CarPlay are not recognizing inputs. It’s a minor inconvenience, but would be a better app with these functions working.
