Leave a Review SurfEasy VPN
Garbage, garbage, garbage, garbage, garbage
New update, same garbage. 4 months no fix. Same old canned automatic responses to emails. Same old lack of responses for an update on status of fix. Same old garbage broken product. Watch, it’ll be the same canned garbage speech response to this “Oh golly gee! We the developers really care! Contact us at our b.s. email service address and we’ll find a fix! We really do care!” Do yourself a favor and save your money, save your time. Look elsewhere for a quality product with qualified, competent technical support. This is a garbage product and the support staff is either incompetent or just don’t care about the quality of their product. I’m so frustrated with their terrible product, terrible customer service, and terrible technical support that I’m actually finding more joy in telling people how pathetic their company and product are than using one of the million actual entertainment apps available that actually do work and are competently supported.Show lessSurfeasySux
Developer Response
Hi there, We are sorry this has been your experience. We appreciate your feedback and we will be looking into our customer support in regards to the problem you were experiencing. If it was in regards to a bug or a reported issue that was elevated to the development team, we do rely on your patience and understanding as it is sorted out and this can take time. If you have any other questions, concerns or feedback please email us directly at support@surfeasy.com and we will be happy to help.Stopped working a few months ago, now word after multiple support requests
Trying one more time to see if vpn will connect. Stopped a few months ago, uninstall, reboot, reinstall and all other troubleshooting I could think of since sent multiple support requests.
Just tried again and never get past loop of being asked for device password when starting connect vpn. Asks if I want to allow vpn configuration. Then fails to connect, which is where I left off before now that I have been through the process again. Waste of money at this point. Works fine on MacBook and windows. Just iOS doesn't work. Stay away.
App Dev: I tried for 6 months to get help. Moved on to another product in December and you just getting back to me in August?! Great example of the quality of your customer service and why you lost me as a customer. Potential customers, you have been warned!!! Stay away!!! Would give -5 stars if I could.Show lessbhochmuth
Developer Response
Hi there, we are very sorry to hear that your connection issue has not yet been resolved. We would be happy to escalate the issue for you as quickly as possible to get this resolved! Please contact support@surfeasy.com with the subject "Attention Support Manager" and please include your username from this review in the subject of your e-mail as well. We will immediately forward this over to management for further investigation and we can work towards a resolution. Alternatively, you can call us at 1-888-743-8102.Scams you out of your money...
I tried a small portion of the free trial and and then deleted the app and purchased another VPN blocker. App/developer continued to drain my iTunes account of funds until I had nothing left. By the time I realized it was too late to request my money get refunded. Lost $60 with this app.fvanover
Charged my phone without my knowledge for months
I tried the fee version of the app and deleted it before it expired thinking that would end the subscription, but little to my knowledge they had been charging me $10 a month for months and once my phone started giving me the “verify to install an app” message I knew something was up. Once I checked my purchase history and saw I was infuriated, and couldn’t even reinstall the app to fix this nonsense until I paid this “$10:95” outstanding bill. I even called the apps customer support but got “no operators available at the moment”. What a scam.Show lessBurnz55
Developer Response
Hi there, We are sorry you are encountering this issue. Please send us any receipts, invoices and relevant information to support@surfeasy.com and we will be happy to help. Please also include your username for this review in the subject line of your email so that we can refer back to it.Worse than useless
You can write off customer support as it is non existent. They break promises they are happy to take your money via iTunes and do little or nothing when support is needed I have paid good money twice and still get atrocious service and it was because of following their instructions I end up paying twice. They do not keep to their promises. I wish I had not come across this companyShow lessAdamdamdop
Developer Response
Hi there, We are sorry this has been your experience. Please send us any receipts, invoices and relevant information to support@surfeasy.com and we will be happy to help. Make sure to include your username for this review in the subject line of your email so that we can refer back to it later on.You get what you pay for
I paid per month for quite a long time, there were times where it wouldn’t connect but overall it did exactly what i needed it to, let me browse while at work.
Then i got a new phone, i installed it and tried to restore purchase, error. I reinstall and try again, error. Check subscriptions, still there. So i send an email and they add a month to my account. Next month comes along and same thing, email and they add it again. 3rd month, same thing, I’m annoyed but i just email and ask them to put a month on my account. They tell me i need to call CS for some unknown reason. I shouldn’t have to do that just for the app to work so i cancel the subscription and move on.
It’s the cheapest VPN i could find but as the title says, you get what you pay for.Show lessFork8383
Problem to use in China
Installed this app for all my devices and made sure they all signed in before I came into mainland China.
It worked constantly (connects and disconnects) in the first 3weeks then started to fail to connect, possibly been signed out for some (?) reason, where there was still one week before the monthly subscription would expire.
It won’t work anymore once it’s been signed out or the sign-in expires during staying in the firewall.Show lessBirdieYao
bad customer service, bad user experience
I’ve contacted customer support through email, chat, phone and I can’t get through to anyone. The service does not work, I keep getting told to “Restore Purchase” and that doesn’t work either. So now I’ve wasted $9.99 that was never what I wanted to purchase anyway, I was trying to purchase the monthly $4.99 plan instead but they defaulted to that option. This whole thing a a joke and a really bad experience. Take your money elsewhere.Show lesswafflemochi
Using it as a secondary.
App is great—however, it could have more features to it for non-plan/free trial users. App looks more appealing than any other VPN I know out there, but here are some suggestions: 1) Advertise it • this app definitely needs more attention, and ads are the way. 2) Unlimited Data • The main reason I use this as a secondary, is because it doesn’t have unlimited. I mean writing this gives me 100mb which lasts me forever but still. 3) It’s kind of slow? • Betternet, another VPN, has faster and unlimited data which is why I use it more. To summarize, this app is great but there is better ones out there, this app is mainly for users who will play not who would rather just use with ads and slower speed.Show lessShoshoPlayzzz
Amazing
I just found this app and this is amazing good quality no bug problem no glitches I totally totally recommend this to everyone who looks at my review this is totally going to be a 10/10 for me!! Good job for the creator of this app!!shana's Review!
