This is a great app. I appreciate the views. I think it would be awesome if the client profile offered a place to store Client ID info as ios now required by florida law. Also the ability to create clickable discounts rather thank having to add reason each time would be amazing
I love to spend money when the customer service is an A+. I can say walking in the suite for my first time it smelled good and was clean. First thing I noticed also I felt pampered ladies y’all know we want that all the time. I was really impressed. I would recommend Eves Garden anytime👍🏾. Plus it’s catered directly for each individual.
This is a great app. I appreciate the views. I think it would be awesome if the client profile offered a place to store Client ID info
I tried to get MassageBook a shot. I had spent a few days building my business profile and my practitioner profile for my sole proprietor business. Literally hours. I was finally able to pick a membership and pay for the service. I was excited to get it running, but when I went to search for my profile after I paid I couldn’t find my business profile on any web search or MassageBook directory. So I decided to reach out to Support. They told me that my site was not approved and she went ahead to approved it to get it up and running. My site showed up in the directory and on web searches for about a day. Then went back to going dark again. I reached out to tech-support. They said it was flagged as not being approved and needed to approved again. This went on over and over again during the first 30 days. Needless to say, my site was not available for web searching or in the directory more often than not. After this problem was escalated twice to higher tech support with not lasting answer. I decided to give up and just cancel my membership to MassageBook. It was a lot of work to set up and it never got fully functional during the time I had the membership. I feel the conglomerates that own and run MassageBook have a little care to its members and have a lousy tech-support. Other things about the site that are not functional are the search from a client perspective. The search is pretty lousy. You have to enter a single date specific availability for an area. The date range doesn’t work people. Also it will often find people a lot further out of area than ones that have businesses closer. From a practitioner standpoint there’s no ability to format your webpage. You can’t even put paragraph markers or bullets in there, even though it looks like you have the availability to do so this is the same with the practitioner profiles you are not able to format their descriptions it literally looks like a run-on settings. Also, you can’t list for the business having specific massage modalities. You must list each service with a specific modality, and you’re not allowed to have mixed modalities in a single service. So your forced in order to list all your modalities to list separate massages for each modality you offer. It’s pretty poor planning to put the modalities in with the appointments. They should be paired to the practitioners so when you search a modality that that practitioner or business shows up not the individual massage treatment. You’d be better served with your own website.
It is very easy to use however as the business owner, I have to have my personal account open for everyone to use. I wish there was the ability to have a location based option.
Developer Response
Hi! Each staff member should have their own account and log in. That way no one needs to share. Staff members are completely free to add. Contact our support department if you need assistance at 843-352-2026 or support@massagebook.com. Have a great day!This app lets me do everything seamlessly, sort appointments, check out appointments , see and adjust available times, I just can’t see the current time without leaving the app
Love the massage book app. My only wish is that I could go in and do more “business” type things in the app, like check on my gift certificates to see which have been redeemed or look at sales or receipts on previous days. Otherwise I love it, thank you!
I love this app! It has made the schedule process so easy! I would like to have the option to change the colors of the appointments so I can know if someone has prepaid, has a membership, and/or to differentiate the time of appointments, etc. Other than that, this app has been so useful in my studio!
Does not work well or at all with WiFi, always have to switch to data. (Only app I have to do this with). Many features I have to use from a desktop or website version, because they are lacking in the app.
Developer Response
Hi! Thanks for your feedback. We have no other reports of issues using the app on WiFi. Please contact our support department at 843-352-2026 or support@massagebook.comThe app could be better/ran more efficiently
Developer Response
Hi! Thank you for your feedback. MassageBook Manager is continually updated with new features and functionality and we use feedback to guide that process. We would appreciate any additional details you can provide on what is not working well for you. You can reach our support department at 843-352-2026 or at support@massagebook.com. Thanks!
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