Leave a Review PocketSuite Client Booking App
Love PocketSuite so far!
I was previously using Square for booking, however, it was not as user-friendly and I was constantly struggling to use it. Mind you, I'm pretty tech-savvy, so that's saying something about the UX. One of my coworkers recommended I switch to PocketSuite, and I'm beyond happy I did! There are so many great features, and it's a super easy-to-use platform. Also, any time I had questions, the customer service / support team was so friendly and quick to respond. I really felt like I got the support I needed quickly and efficiently. I also appreciate that they offer calls with the team and office hours, which really shows me their commitment to providing the best possible experience to their users. 10/10 highly recommend!Show lessmki12013
Love PocketSuite
I switched from Acuity to PocketSuite and I love it.
This is an all in one app. They also have a desktop feature for those of us who like to do things on the desktop. Anytime I’ve had any issues or needed guidance they were very quick to respond, and I love that they have so many tutorials to help me along the way. it is easy to use the PocketSuite video. Conferencing link is fantastic. Even though you can’t do any kind of recordings or share screen with the browser conferencing link it’s still better than having to pay for Zoom. in addition, you can also pay a one time fee of $25 for them to register a local business phone number for you which helps you establish a more professional presence. I do not have to pay for an additional monthly payment for that business phone number and I can call my client and text them through the app. It’s phenomenal.Show lessLJC2022
Developer Response
We launched our videoconferencing feature during Covid to ensure that Pros like you still had the opportunity to stay connected with clients and deliver virtual sessions and didn't want to add any additional fees for that feature. So glad that it is a difference maker for you and your business!Be Careful with Processing Paymwnts
These guys are holding a payment from one person because I won’t give them the contract details of someone else who is not related to the other person at all. They are withholding two different peoples payments from me right now and it’s totaling around $7000. I do not have chargebacks I do not have people that ask for refunds, I’ve been in business for 9 years and they’re telling me that I must show them this lady’s contract in order to get the man’s money. I don’t want to say any names. But that is illegal and I’m fed up with this company just making up rules.
Another problem I have had with them since day one is their scheduling!
The widget that you put on your website does not connect to your actual calendar and it will get messed up for you. Do not use their scheduling calendarShow lessPocketSuite
Developer Response
One of our top goals is to protect our Pros and the platform from client disputes/chargebacks. Our AI-driven algorithms have done a magnificent job. Typically, Pros who are looking to secure their income and protect it from high chargeback/dispute risks are quite grateful for this added level of protection. We appreciate your understanding.