Incomplete and buggy
At first I liked how smooth the fuctionality was and the different layout options for looking at the times, individual days, weeks or calendar month (the original could be a little slow and jump back to the present date when I didn’t want it too), and either checking the add ons after selecting service, and even remembering previous sessions and the add ons they prefered, so automatically clicking on it is an option.
Plus I like that it gives my phone push notifications if someone books online (it’s a great deal less stress not having to constantly check my email to see if I’m getting any last second bookings)
But 1 week in there are many more new problems. No matter how many times I try it won’t link up with my square software from checkout (even after linking it up via the browser version). I’m the sole proprieter of my business, but when I tried signing one of my regulars for the 3rd of her 4 package deal, it’s not even listed as an option for selection. I checked my practitioner profile in my business, on the Massagebook business APP it only lists me as offering 23 services when in the browser version it lists 31.
When looking up clients in the original app it showed the full history, past and future appointments. Whereas now for some reason it only lists future times, and if you want to look back, you need to select what specific time you want to look at (which is just an extremely unnecessary added hurdle)
I have resorted to just using the browser version on my tablet for payment and booking.
Response from developer
Hi! Thank you for your feedback. In regards to viewing past appointments, we are currently working on improvements to viewing past appointments that we expect to be available with the release of version 1.5. The other troubles you're experiencing will require a closer look. Please use the feedback form within the main menu of MassageBook Manager to submit your account email so we can determine the cause of the issue. Thanks!
Insufficient-
Finally having a rebook option is great, but other than that. Meh. This is about the only thing I am currently using this app for.
No longer has an add availability option.
A key issue: Cannot see what each therapist availability is for the day. I just have to have their schedules memorized. I can see their blocked times, but not what they are scheduled for. Plus, the multiple tab options for viewing the schedule make it overly complicated. Finally, had my 60 year old therapist trained on the other app. She cannot navigate this one at all.
Overall, getting feed up with MassageBook after four years. Especially the reporting system that makes it impossible to tally employees tips for a time period in sync with their appointment schedule without either running multiple reports or going into each client account individually. But that’s not an app issue. MassageBook must address it though for me to continue using them.
Response from developer
Hi there! Thank you for your honest review of your experience. I'd like to address a few items that are important to you, and relay to you our sincere desire to make your experience with MassageBook a positive one. 1) Availability for Staff members is available once you select the client's service. We drop you into the highly requested "quick book" flow, which mirrors online booking. This ensures you see which Staff are available to perform the service, and when. To view all Staff appointments and what they are scheduled for, select the Schedule button on the main menu, and at the top right, choose the "filter" icon. There you can select which Staff's appointments display on the Schedule. 2) The "Add Availability" option is going through an extensive design process and will be in development very soon. This is a must for the MassageBook Manager app, and when it is released it will exceed any availability functionality available in the previous app. We're certainly happy to walk any staff members through the new app as they adjust to the new technology. Under no circumstances do we want the transition to be painful for you or your staff. We care deeply about the experience our customers have, and are committed to removing pain points, just as a massage therapist cares for their own clients. If we can serve you and your staff in any way moving forward, please don't hesitate to let us know and it will be our pleasure to do so.
Super Glitchy😩
Response from developer
Hi there! We have a ticket in development right now to address the logout issues that are affecting a small subset of users. The fix should be going out in our next software build. We hope you're enjoying the app otherwise! **Updated 3/13/23: This issue has been resolved :)
Still in beta?
The app is so much more fluid and snappier when it comes to navigation, but there is still a bug with viewing SOAP notes. They never load and always show a “something went wrong, try swiping down to reload” message. SOAP notes are so important, and I won’t probably use the app without that function. It would also be nice to be able to view account details like payments, credits and how many series a client has left of a series package. I’ll stick to the web based desktop version for now.
Response from developer
Hi! Thank you for your review and your feedback! With version 1.1 we have resolved a bug with viewing SOAP Notes for some clients. So you should now be able to see all SOAP Notes without issue. If you continue to have troubles, please fill out the feedback form within the main menu of MassageBook Manager so we can take a closer look at the specifics of your account. With version 1.2 we have included the ability to send intake forms manually from client details and version 1.3, which is currently pending Apple review, will include the ability to view intake forms in full. MassageBook Manager will be continually updated with new features and functionality. We do plan to include a credits tab within client details in future releases, so be sure to keep your app updated.
Still being tested??
- Square can only be used for credit card transactions. I can’t use my gift cards or any other transaction type. If they aren’t allowing any other transaction type in Square, it should have been communicated clearly.
- Text reminders send the amount of time that I’ve blocked off for an appointment. This is what my client got on Saturday:
Appointment Reminder: “120 min 90 Minute Massage on Mon 02/20 at 10:30AM at [place of business] Replies will not be received - automated message.”
Why is the amount of time I’ve blocked off also sent to them? It confuses my clients and I get several questions a week about this.
Response from developer
Hi, thank you for your feedback! We will need to take a closer look at the issue you mentioned in regards to appointment reminder texts. Please fill out the feedback form within the main menu of MassageBook Manager, or send an email to support@massagebook.com. Thank you!
Good
I still have to use old massagebook app to take payments.
Patiently waiting.
Response from developer
Thank you for your review and feedback! It is possible to take payment through your Square reader without needing to save a card on file. If you are having troubles connecting your reader, you may need to disconnect and reconnect to Square within the desktop version of MassageBook. Full steps can be found within the feedback form in the main menu of MassageBook Manager. If you have already done this but are still having troubles, please fill out the form so we can take a closer look at the issue. Thanks again and have a great day!
Fixed and much better
Very problematic
I’m often apologizing to clients for the glitchy checkout process. When clients add cards on file, it’s really not on file. So we have to add the card on file on-site. Or manually input the card. I offer a high end service, but this app does not reflect the customer service I want to deliver to my clients. Too many others to list here. I’ve complained so much I’ve annoyed myself. In talks with other services. IDK what else to do. Good luck Massagebook. Don’t think I can stay on any longer.
Glitchy, Most Features Don’t Work
-Unable to check out using Square
-Schedule often won’t load
-Intake forms aren’t viewable
-Cannot send intake forms or updates to clients
-Regular error messages
-Have to sign in more than once per day, app does not save log-in info
-Analog clock setting for appointment scheduling is sloppy
-Email responses from Massagebook take days
Response from developer
Hi, thank you for your feedback! We apologize for the troubles here. We have released a few updates since version 1.0.1, which resolve issues with the schedule loading and the ability to send intake forms. If you are having troubles connecting to Square, please check the steps listed within the feedback form that can be found within the main menu of MassageBook Manager. MassageBook Manager will be continuously updated every few weeks and is always improving, so be sure to keep MassageBook Manager updated to the latest version. Thank you!
