Terrible
Response from developer
Hi! Thanks for your feedback. If you are having troubles connecting to Square, be sure to follow the steps listed here: https://support.massagebook.com/hc/en-us/articles/12362358774285-Checking-Out-an-Appointment-with-Square. Also, MassageBook Manager offers various schedule views. Try the Week view to easily see weeks at a time. If you continue to have troubles or questions, you can contact our support department at support@massagebook.com or at 843-352-2026.
Useful for basic needs but still depend on desktop
- view intake forms (only shows contraindications and meds in mobile app)
- apply discounts to sale amounts
- create an invoice or super bill for pay later clients or integrate with Square invoicing
- fix buggy pre-payment requirements. For example, if you set a rule for new clients to prepay a certain amount on booking, it almost never works right. Clients are sometimes forever to prepay in full or can’t book at all.
I use the mobile app in the studio to manage schedule and simple payments and emails and that’s about all I can do with it now. It has potential to be an excellent tool
Response from developer
Hi! Thanks for providing feedback. In regards to viewing intake forms and applying discounts, both are available within MassageBook Manager. Within a client's details you can select the Intake Form tab, then select View next to any intake form listed. To apply a discount, you can select "Edit Total" on the checkout screen to discount the total amount due. You can find more tips and walkthroughs at support.massagebook.com For troubles with online booking, it would be best to contact our support department at support@massagebook.com or 843-352-2026
Like it a lot
Response from developer
We're so glad to hear you're enjoying the new app and that its making your day-to-day better! It definitely has a lot more bells and whistles than our previous app, and - we are of course adding more to it every release cycle. Thank you for choosing MassageBook for your practice :)
Absolute nightmare
Response from developer
Hello! I'm not sure which account is associated with this review in order to reach out directly, but please send an email to support@massagebook.com Attn: Dan, and we will absolutely move your request up to the highest level of support. If you prefer a direct phone call or video walkthrough, we can do that as well! There are no outstanding issues related to scheduling appointments or intake forms, so I'm confident we'll be able to help you navigate the new app with ease. We certainly are committed to ensuring you and your clients have a positive experience on the MassageBook platform. Please reach out so we can make this right for you. Thank you!
Hate the payment
Response from developer
Hello! Thank you for sharing your experience. All Square devices are compatible with the exception of the Square Register (Square's limitation for 3rd party apps using their mobile framework). If you are having trouble connecting your Square reader, ensure it is not connected within the Square app. To disconnect your reader from the Square app, you can go to bluetooth settings on your device and choose "Forget Device" for the Square reader. Then during checkout within MassageBook Manager it will reconnect. If you're still having trouble, Square may require you to disconnect and reconnect in your MassageBook account under Settings > Credit Card Processing. Our team is available to help however needed via support@massagebook.com or 843-352-2026. We hope Square will support tap-to-pay soon for their 3rd party mobile code-base, as we too would very much like that option! Let us know if you are still having trouble so we can help you avoid card-not-present fees!
Please add tip line signature back in
Response from developer
Hello, Christina! Thank you for your feedback. We're working hard with Square to get the signature page integrated into the new app so that the app follows what you have setup in Square. We push new updates every two weeks, and this one is definitely on the roadmap :) We hope you are enjoying the app otherwise! Thank you for choosing MassageBook for your practice. Its our pleasure to serve you.
Work in progress
Response from developer
Hello! The app definitely supports color coding of appointments by Service or by Staff, it just needs to be enabled in your MassageBook account under your Schedule Settings > Color Code appointments. Whatever you have set up there will transfer over to your app. The misfiring of intake forms to clients who already have one on file will be resolved in our next release, scheduled for this week. In the meantime, you can deselect the the "Intake Form" from the client's message settings in their client record, and they will not receive the additional form. Let us know if you need anything further and we'll be happy to support you! You can reach the MassageBook Support team at support@massagebook.com or by phone at 843-352-2026. We'd love to help you experience the full benefits of the app! Have a great week.
Not great.
Response from developer
Hi! Thank you for your feedback! We would be happy to help resolve the troubles you are experiencing with taking payments. Please let us know exactly what is occurring through the feedback form in the main menu of the app, or you can contact our support department at support@massagebook.com or at 843-352-2026.
Love it 🙌
Response from developer
Our team absolutely loves supporting practices such as your's, Bujongie! Its why we are here! We're glad you're enjoying the new app. We push updates every two weeks, so stay on the look out for more additions that are geared towards making your day-to-day more streamlined so that you can do what you love!
Many Issues
Most of the issues I was having have been resolved but this weekend, had a new client, she stood there for several minutes while I was trying to figure out why my Square Reader appeared to be working but I could not get to place to scan. It froze at scan. I finally went to the old app (MB) and manually entered card, which made my fees higher since it wouldn’t allow me to swipe!
Not sure how, but my settings for online booking were changed - causing my clients to be forced to pay in advance. Another cost to me because neither of these clients pay by credit card normally 😡
I went in and corrected that issue but cannot figure out how to correct whatever the problem NOW IS for swiping on square reader. Was fine last week.
Response from developer
Hi! Thanks for your review and your feedback! We're always happy to help with any troubles you may be experiencing. Please reach out through the feedback form within the main menu of the app, or contact our support department directly at support@massagebook.com or 843-352-2026
