I have been with massage book for a little over a year. I have seen them make some wonder changes. Every time I have called custermer service they are kind and polite and I am pretty sure they have always resolved my confusion. There may be something better but I am happy where I am. They seem to be interested in delivering the best product. That I can appreciate.
Developer Response
Thank you! This review makes our day, as truly our team is committed to providing the best software solution to our customers. Its our pleasure to serve you and we thank you for trusting us as your software provider. We look forward to continuing to develop the features that allow our customers to run thriving businesses. A wonderful day to you! If I hadn’t gone through the trouble of moving all my clients and their paperwork over to this service, I would probably choose a different one. Very basic and expensive for services like automatic emails. The mobile app is really only good for checking my schedule and sometimes checking out clients.
Developer Response
Hello! Thank you for taking the time to review our app. We'd love to help you maximize all of the features available in MassageBook, as there is a lot more the mobile app (and desktop version, too) can do to aid you and your practice. If you'd like to schedule a call with our team, please give us a ring at 843-352-2026 and our team will be happy to walk you through how to get the most out of your account. :) Have a wonderful day!I can’t issue refunds or edit anything in the app. It’s been almost two years since I’ve been using this and I’m thinking about switching platforms.
Developer Response
Hi! Thanks for providing feedback. We would be happy to help with any troubles you're having. Please contact our support department at 843-352-2026, send an email to support@massagebook.com, or use the Contact Support option within the app.It does everything I need and more !
The updated app has been a nightmare.
I have to check my clients out with the Square app instead of MassageBook.
I tried contacting customer support with many questions but it seems to be pretty non-existent at this point. A few years ago, it was so easy to reach out and get a response in a timely manner. I used to recommend MassageBook but I’m so disappointed with them.
Developer Response
Hi! Thanks for providing feedback! You can find helpful articles to resolve issues with Square connection within the Contact Support section of MassageBook Manager's main menu. You can also send an email to support directly from that section as well. If you would like to speak with support by phone, you can call 843-352-2026. I’ve been using MassageBook since it came out to the market. Since then, I’ve used other booking systems, but always come back. MassageBook is fair priced, but mostly practitioners and user friendly. My only complaint is to have a waitlist option for clients. This is vital for a busy practice.
Developer Response
Thank you for coming back, and hopefully, to stay! :D We definitely understand the need for a waitlist for larger practices that have a steady flow of clients. We'll get this request back in front of the Product Team as they continue to develop the features that will have the biggest impact on our customer base at large. Its our pleasure to have you on board and we look forward to sharing in continued success together.
Have an amazing day!This is absolutely terrible to work with! I don’t like the viewing of the schedule. It is difficult to check schedules weeks out. I absolutely can not get the square to link. There really is nothing new I like about this app. Should have kept the old app. It worked great. Could have added a few features to that one but at least it worked! I’m seriously considering dropping massagebook altogether. If I can’t use the app, it’s pointless 🤷🏻♀️
Developer Response
Hi! Thanks for your feedback. If you are having troubles connecting to Square, be sure to follow the steps listed here: https://support.massagebook.com/hc/en-us/articles/12362358774285-Checking-Out-an-Appointment-with-Square. Also, MassageBook Manager offers various schedule views. Try the Week view to easily see weeks at a time. If you continue to have troubles or questions, you can contact our support department at support@massagebook.com or at 843-352-2026. I hoped that the update would have more features and a smoother interface, but I still need the desktop app to perform many point of service functions. This app really needs these features:
- view intake forms (only shows contraindications and meds in mobile app)
- apply discounts to sale amounts
- create an invoice or super bill for pay later clients or integrate with Square invoicing
- fix buggy pre-payment requirements. For example, if you set a rule for new clients to prepay a certain amount on booking, it almost never works right. Clients are sometimes forever to prepay in full or can’t book at all.
I use the mobile app in the studio to manage schedule and simple payments and emails and that’s about all I can do with it now. It has potential to be an excellent tool
Developer Response
Hi! Thanks for providing feedback. In regards to viewing intake forms and applying discounts, both are available within MassageBook Manager.
Within a client's details you can select the Intake Form tab, then select View next to any intake form listed.
To apply a discount, you can select "Edit Total" on the checkout screen to discount the total amount due.
You can find more tips and walkthroughs at support.massagebook.com
For troubles with online booking, it would be best to contact our support department at support@massagebook.com or 843-352-2026Huge improvement from the last app I love how it actually will send you a notification when you get an online booking that is something I complained about a lot with the last app
Developer Response
We're so glad to hear you're enjoying the new app and that its making your day-to-day better! It definitely has a lot more bells and whistles than our previous app, and - we are of course adding more to it every release cycle. Thank you for choosing MassageBook for your practice :) I’ve been with MassageBook for over a year. The transition to this app has very negatively impacted my business. I’ve had struggles with making appointments and intake forums. I tried to reach out for help multiple time and never made it through to an actual person. This app has created so much stress for me. My advertising, QR code and all my clients use this site. I’m seriously considering the difficult task of using a different company.
Developer Response
Hello! I'm not sure which account is associated with this review in order to reach out directly, but please send an email to support@massagebook.com Attn: Dan, and we will absolutely move your request up to the highest level of support. If you prefer a direct phone call or video walkthrough, we can do that as well! There are no outstanding issues related to scheduling appointments or intake forms, so I'm confident we'll be able to help you navigate the new app with ease. We certainly are committed to ensuring you and your clients have a positive experience on the MassageBook platform. Please reach out so we can make this right for you. Thank you!
nicnzmew
123837383903mel
Kristinabear
matiosusa
CioUncs
neylmt
genesismassageandspa
Wannabesuper
~8joker8~
EverybodyHugs
