No clear information about charges
I used to love Forest Bikes. Although from beginning I disliked that you could see gray zones on the map only after you’ve unlocked. What’s the point taking the bike if then turns out that I cannot park at my destination?!
The new changes to using the free minutes in order mean that we loose so many free minutes when buying bundles. They say that you still get your 10 minutes free if you use up the bundle minutes but this happens only if you still continue riding. Yesterday I used up my bundle minutes but still had 12 left from “daily free” and watching adverts, and was charged unlock fee despite my bundle being active for another 3 hours. When contacted Customer Service they said that the unlock fee was taken because I used up bundle minutes by then. Why there is no clear information that this would happen? If the bundle gives you 24 or 72 or whatever number of hours of free unlocks then it shouldn’t matter that my bundle minutes were used up. Please, improve and update your terms and conditions and charges information.
The new changes to using the free minutes in order mean that we loose so many free minutes when buying bundles. They say that you still get your 10 minutes free if you use up the bundle minutes but this happens only if you still continue riding. Yesterday I used up my bundle minutes but still had 12 left from “daily free” and watching adverts, and was charged unlock fee despite my bundle being active for another 3 hours. When contacted Customer Service they said that the unlock fee was taken because I used up bundle minutes by then. Why there is no clear information that this would happen? If the bundle gives you 24 or 72 or whatever number of hours of free unlocks then it shouldn’t matter that my bundle minutes were used up. Please, improve and update your terms and conditions and charges information.
Show less
Response from developer
Hi there, we're sorry to hear that you are disappointed in the recent changes to the bundle logic! We will make sure to pass this on to the relevant teams, thank you for your feedback as we continue to improve the system. If you have any more questions or concerns, please don’t hesitate to get in touch!
