I am writing to express my deep frustration and disappointment with the Forest app, which failed to function properly during my recent bike ride in London. Despite following the instructions and attempting to park the bike in a designated area as indicated in your app, I was unable to end the ride. This malfunction has resulted in continuous charges, unfairly draining my account.This is unacceptable and feels like a blatant theft of my money. I demand an immediate refund of the charges incurred due to the app's malfunction. Please find attached the invoice showing the erroneous charges.It is extremely disrespectful to provide a service that fails to work as advertised, causing users to lose both time and money. If this issue is not resolved promptly, I will have no choice but to leave a negative review to warn others about this faulty application and the poor customer service.I expect to receive my refund urgently and trust that you will take this matter seriously.
Developer Response
Hi, we're sorry to hear that you've been having some issues with the app! Would you kindly reach out to us via email, live chat or call so we can take a look at your account and help resolve this? 🙏Couldn’t find any parking spots
Developer Response
Hey there. Sorry to hear this! Please don't hesitate to reach out to our support team if you need some help finding a place to park. They are available between 8am and Midnight via chat and email and 9am to 5pm via calls. Thanks 😊🌳First time. Loved it. So easy and fast
Developer Response
Hey there, thank you for the lovely review! We're so happy to hear you're loving riding with us and reForesting London 💚 Thanks 😊🌳App was working great for 3 weeks. Now with todays update on iPhone app is no longer working and giving a code error message.
Developer Response
Hey, thanks for taking the time to review us! We're really sorry to hear that you've found issues with the app. We've recently added quite a few updates and we'd really love to hear your opinion if you're willing to give us another chance! We'd also love to hear any detailed feedback you have if you could get in touch with us via email at cs@humanforest.co.uk as we're constantly working to improve! 😊🌳+1 star for free 10 minutes of daily usage.
However, the rest of the experience is awful. The app doesn’t work (bikes are never where they say they are, slow to load, forgets that you are on a ride, interface makes no sense). It can be a frustrating experience.
The fee system also is completely inconsistent. Do they charge a parking fee inside the parking zones, or not? Why does my emailed receipt always differ from the one in-app? How many minutes do I have remaining within my 10 minutes of free biking time and why is this not tracked?
Bikes work well enough. Maybe 1/3 rides the motor will fail.
Would recommend using another service unless there’s a large number of them in your neighborhood. But overall, the headache is not really worth the ~£1 savings vs other providers.
Developer Response
Hey there. Thanks for taking the time to review us! We're so sorry to hear that you've had issues with the app. We've recently added quite a few updates and we'd really love to hear your opinion if you're willing to give us another chance! We'd love to hear any detailed feedback you have if you could get in touch with us via email at cs@humanforest.co.uk as we're constantly working to improve. We'll also be able to help with any confusion around charges or minutes as well! Thanks😊🌳Did not power up to accelerate and making sounds.
Developer Response
Hey, we're really sorry to hear that. Could you kindly get in touch with us via email at cs@humanforest.co.uk so we can look into this, please? Thanks😊🌳
Been trying out all the e-bike apps in London to solve my commute. Love the sustainability ethos behind the app. Small incentives to watch ads that are geared towards green consumer behavior, and best of all first 10 min of each day is free! Green and clean way to get around the city :)
Developer Response
Amazing! Thank you for the review. We are so glad to hear that you are enjoying using HumanForest.
Keep it Green and Clean! 🌳☺️
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