Sunrun User Reviews

Sunrun Inc.

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Solar energy.

I’ve loved having Sunrun panels and even though in the summer months my bill is high it’s still about half of what others without panels pay. I’m now waiting to have batteries and more panels installed in order to bring my electric bill dow to zero. Living in the desert with temps around 120 for four months it’s crazy not to install solar and our electric bills are only going to increase with each passing year, get solar.

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Scotty 4131

11 days ago

Response from developer

We're thrilled you are having a good experience with us, Scotty 4131! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Solar savings

Going solar has been great… especially with the electric bill. Just wish we could track how much energy we use daily on this app and not rely on the local company to provide that info.

Gijane1972

17 days ago

Response from developer

Hi Gijane1972. Thank you for reaching out, we're glad to hear you've been enjoying your system! At this time, we can only show production on the app, but our team is always working on ways to improve your experience!

Power App without usage

App is great for seeing how much solar your system generates, but doesn’t show how much is being used by the home or being sent back to the grid. A more valuable app would represent the solar panels generated power as well as how much the home is utilizing to be effective.

Ercanan

21 days ago

Response from developer

Ercanan, we truly appreciate your feedback regarding the app and we are so happy to hear you are enjoying seeing how much solar your system generates. We have passed this on to our development team who are working on updating features. Thank you so much!

Much better

The app has been updated. It is much better than it was before. It has a better breakdown of production and the layout is good. I wish I could see individual panel production but I guess that’s not possible. Or is it?

Galaxyhunter

a month ago

Response from developer

We are so happy to hear that you are satisfied with the app and have relayed your feedback to our development team. Thanks!

Almost four stars

My personal preference is for the previous version of the app. This newest version is capable of displaying the same data as before, but it seems like it takes more steps to get to the information that I’m interested in. Otherwise it’s pretty good.

cargeezer

2 months ago

Response from developer

Thank you so much for sharing your feedback, cargeezer. We do appreciate your feedback and are glad to hear that you are enjoying the app. Thanks!

Inaccurate and late data.

This latest SunRun version starts by giving estimated energy which is what it’s called, an estimate. It’s never accurate and quite frequently late in displaying recent information.
The original SunRun APP also provided an approximate display icon of sunlight magnitude on a particular date. And, after midnight the former APP would provide the previous day production.
My most accurate method of monitoring solar energy output is to physically read the utility meter and the utility APP.
Sunrun competitors have APP’s that are able to read solar production in real time. Not SunRun.

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cv560

2 months ago

Response from developer

Hi there, cv560, we appreciate you reaching out and letting us know your concerns about the app. If you are having any issues with your production please feel free to send an email to socialmedia@sunrun.com so we can help. Thanks!

SunRun APP

The APP is inadequate, not accurate sometimes not complete daily production totals and especially does not provide real time production. I know that there are competitors who are capable of providing this information for each individual solar panel. How do I know if an individual panel is not properly producing. I don’t want to wait for SunRun to alert me of system problems. I am only able to assume the total array is operating properly. Sunrun has been a bit lacking on customer service.

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cv560

2 months ago

Response from developer

What’s it saying?

The system seems to be producing well. My frustration is with the utilitybill. I have been on average billing for some time and have just about paid off my last winter extra usage. I am anticipating seeing smaller bills now but not sure that will happen. The utility bill takes an engineer to read and understand it. I almost think that’s the way they want it. I honestly have to just trust that I did the right thing because I can’t see it in my billing. If there is a tutorial on reading the bills produced by my power company in Colorado I for one would read it.

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Joe M. N

3 months ago

Response from developer

Thank you for reaching out to us, Joe. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. Please feel free to send us a private message with your service address or send an email to resolutions@sunrun.com. Once we confirm your account we will assign a dedicated Expert who will be taking a closer look into this. Thanks!

Good app, would like to see some additional features.

Good app. Slow to load the data at times. I believe it refreshes the new data every 15 mins. I wish they would have carried over from the old app the % of clouds. I also wish you could put in your billing cycle from your energy supplier and be able to pull up that data. It allows day, week, month and year. Having the ability to add custom report for your billing cycle would help us understand what was produced. But, other wise it is a useful app.

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mercury3

4 months ago

Response from developer

Hi Mercury3, we truly appreciate your feedback regarding the app. We have passed this on to our development team who are working on updating features. Thank you so much!

Much better than the previous app

The new SunRun app is much improved over the prior one. It’s closer to real time and provides hourly and daily production results. However there could still be improvements. There is no information available on individual panel production, just overall system performance. Also, the app doesn’t monitor usage so there is no way to know if more energy is being used than generated.

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Rafa's tchest

4 months ago

Response from developer

Rafa, we are so happy to hear that overall you are enjoying the new app and thank you for sharing your feedback. Please email us at socialmedia@sunrun.com your feedback, name and service address so we can share your feedback with our team. Thank you!