Leave a Review Sunrun
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The system seems to be producing well. My frustration is with the utilitybill. I have been on average billing for some time and have just about paid off my last winter extra usage. I am anticipating seeing smaller bills now but not sure that will happen. The utility bill takes an engineer to read and understand it. I almost think that’s the way they want it. I honestly have to just trust that I did the right thing because I can’t see it in my billing. If there is a tutorial on reading the bills produced by my power company in Colorado I for one would read it.Show lessJoe M. N
Developer Response
Thank you for reaching out to us, Joe. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. Please feel free to send us a private message with your service address or send an email to resolutions@sunrun.com. Once we confirm your account we will assign a dedicated Expert who will be taking a closer look into this. Thanks!Good app, would like to see some additional features.
Good app. Slow to load the data at times. I believe it refreshes the new data every 15 mins. I wish they would have carried over from the old app the % of clouds. I also wish you could put in your billing cycle from your energy supplier and be able to pull up that data. It allows day, week, month and year. Having the ability to add custom report for your billing cycle would help us understand what was produced. But, other wise it is a useful app.Show lessmercury3
Developer Response
Hi Mercury3, we truly appreciate your feedback regarding the app. We have passed this on to our development team who are working on updating features. Thank you so much!Much better than the previous app
The new SunRun app is much improved over the prior one. It’s closer to real time and provides hourly and daily production results. However there could still be improvements. There is no information available on individual panel production, just overall system performance. Also, the app doesn’t monitor usage so there is no way to know if more energy is being used than generated.Show lessRafa's tchest
Developer Response
Rafa, we are so happy to hear that overall you are enjoying the new app and thank you for sharing your feedback. Please email us at socialmedia@sunrun.com your feedback, name and service address so we can share your feedback with our team. Thank you!Sleeker, but doesn’t have comparison chart.
The app looks 100x better and is user friendly.
However, the thing I liked most about the old app was being able to see how much energy the system generated versus usage. Now you have to view those on two different pages. I’d think it a relatively simple add, but until then I kept the old app.jackiepaulus
Developer Response
Thank you for your feedback. We would be happy to look into this for you, please send us an email to socialmedia@sunrun.com with your name, service address and these details. Thank you!SunRun App
I gave the app four stars because when the app worked it was clear in revealing the energy production and battery data I sought in real time. However, the app lagged the current real time data sometimes by several hours. When I called customer service, I was informed that the data lag was due to cellular service issues. Hopefully, those issues will be addressed and I can give a sterling 5-star review.Show lessPasquale3
Developer Response
Thank you for letting us know, Pasquale3, we're always working to improve our app and connections! If you have any additional concerns we'll be happy to assist you!Great improvement!
This is much better than the old app that was just a shell for an embedded web browser, this actually functions the way an app should!B. Dukes
Developer Response
We're thrilled you having a good experience with the app, B. Dukes! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!Better but still room for improvement…
The app has definitely improved but there is still room for improvement. It would be nice to have real time data feedback.Billrph55
Developer Response
Thank you for sharing your feedback and we would be happy to look into this for you. Please send us an email to socialmedia@sunrun.com with your name, service address and these details so we can assist you. Thank you!App Ease of use
I have found this app very helpful in allowing me to keep an eye on daily energy values. I’m aware that certain numbers are estimates but when I’ve checked further they are very accurate. I would recommend this app without hesitation. MattMatt2242
Developer Response
Thank you for your feedback , we are happy to hear you found the app helpful and thank you for helping us create a planet run by the Sun!MUCH improved
Thank you for updating the app. This revision seems to be easier to navigate & provides real-time data, unlike the previous version.
It also seem to be more stable. It hasn’t required me (yet) to go thru the first time logon as the previous version often did. That was very frustrating time after time.
Thank you for listening and acting! Pat SecklerShow lessCeftaz
Developer Response
Your review brightened our day, Ceftaz! Thanks for taking the time to share your opinion on the app!Review of recent interaction with SUNRUN
First, I appreciate your support in restoring my system.
However, I was surprised by the lack of knowledge your screener and live-chat persons displayed. I encourage management review both of those encounters in order to better prepare them to pay attention to what your customers are experiencing. Examples: Chat person emailed me instructions to “recycle” my system to restore the “green” led on my inverter. I never said the green LED was off. Donney, challenged me when I told her I was able to monitor production hourly.
My intent is to improve understanding between your employees and customers.Show lessWes☹️
Developer Response
Thank you for bringing this to our attention, Wes. We have forwarded this to our management team, we are always working on ways to improve our customer experience!
