Leave a Review Sunrun
So disappointed with the new app
Why take away the ability to see year over year comparisons on the same graph? This is good for gauging is efficiency of your system is degrading - for example a sign you need to wash panels.
The new app is slick - looks like it was put together by the marketing team. The old app looked like it was put together by the engineering team. Wasn’t as pretty, sure, but gave a more info. :-/Show lessgujhcxm,
Developer Response
We appreciate you bringing this to our attention, gujhcxm and are happy to hear that you are enjoying the look of the new app. We have relayed this feedback to our development team. Thanks!Really Like This Sunrun App
One year after moving into our purchased home with a now four year-installed 36 panel Sunrun solar system, I really like and appreciate this app! It encourages me to keep the panels rinsed…so fun to watch the sun crank up the electricity. I like helping the environment and being a power baron! Thanks Sunrun!!Show lessGlobal Eagle
Developer Response
We're thrilled you are having a good experience with your system and your app. We really appreciate you taking the time to share your feedback. Thank you!The new app
This app is a vast improvement to the old one. We love that we don’t have to wait a day to see how much power our panels are generating. We check it every day and feel great that we are saving on our electricity.Scuzie8
Developer Response
We're thrilled you are having a good experience, Scuzie8! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!Simply an outstanding company.
From initial meeting until this moment Freedom Solar employees in every category have performed at the highest level. The system is producing power at or above projections. I could not be more satisfied. If you have been considering going solar contact Freedom now.Listingtostarboard
Developer Response
We're thrilled you had a good experience! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!Why??
Why couldn’t Sunrun just update their old app instead of creating a whole new one? Creates more confusion and distress for customers yet Sunrun will say “we’re son glad you’re happy” even though it’s clear that customers ARE NOT HAPPY. Just reading the other reviews & seeing the low stars show that they don’t care what you have to say they will continue to believe they are doing a great job when they are not. So again why did Sunrun make us customer go through the pain of downloading a whollynew app and ignore the content of the comments? The blatant disregard of customer’s complaints being spun into self gratification is sickening. It’s one big scam from the moment they knock on your door for high pressure sales tactics, the agonizing process of the addition of solar service to this new app. Hello? Can you hear us now? Personal think there’s a huge disconnection.
Why should we have to email them in addition to our clear communication in our comments? Waste of our time & energy just escalating every step. Why don’t they just listen the first time & go back to the old app & fix that?!?!?!Show lessBabygirl0569
Developer Response
We appreciate you taking the time to share your feedback, and we are so sorry that you feel like your complaints are not being addressed. Our team would like to speak with you further about your concerns to see how we can turn your experience around. In order for us to verify your account, please send an email to socialmedia@sunrun.com with your service address along with an overview of the specific issues you are having. We look forward to assisting you!Improved Interface but Data Discrepancies
In the previous app (mySunrun), there's a discrepancy in production data between the old and new versions. For instance, yesterday's production in the old app shows 53 kWh, while in the new app, it's 54.6 kWh. When totaling this year's production, there's a difference of over 200 kWh. However, I appreciate the addition of today's production feature, which wasn't available in the old app. the new app is much easier to use compared to the old one.Show lessMagical#
Developer Response
We are so thrilled to hear that you are enjoying the features of viewing your production by day, Magical#! Thank you for taking the time to share your experience with the Sunrun App!Needs alerts
Lack of alerts cost me over $2500 in lost energy, payments for a system that was not functional and company waits months to call/email you to let you know. On top of that when they do they don’t make it seem important or urgent, it’s written off as a communication issue with your system. The apps basic function should be alerts and monitoring and it is an epic fail on thisShow lessmacprogirl
Developer Response
Thank you sharing your experience and feedback with us, macprogirl. We are so sorry to hear that your experience with our services and we would be happy to escalate your concerns to help improve your experience. Please send us an email to socialmedia@sunrun.com with your service address, name and these details so we can assist you. Thank you!Where is all the data?
I have a system that also includes a battery back up system. The fact I can’t see any battery data or panel level information on this app is very disappointing. If I’m forced to use this app, I expect to be able to monitor the health of the system myself since I did after all pay for it. This app needs feature parity to at least the mySolarEdge app, which I cannot get access to through Sunrun.Show lessERHovie
Developer Response
Thank you for reaching out to us. We are so sorry to hear about the issues you are experiencing with the app and we want to help resolve your concerns. Please send us an email at socialmedia@sunrun.com with your name, service address and contact information so we can escalate your concerns to the appropriate team to assist you. Thank you!Worthless
This app looks pretty but it’s data is sadly lacking. I thought the old app was bad, this is worse. All the numbers are rounded off except the current day making accuracy next to impossible. No way to get a downloadable file. The only improvement was being able to see what’s going on in real time. Don’t disable the old app!!!! The daily production never added up to the monthly bill and now you’ve made tracking production worthless.Show lessAmylori
Developer Response
Amy, we truly appreciate your feedback regarding your MySunrun App. We are so sorry to hear that you are satisfied with the accuracy of the production on the app. We would love the speak with you further about any additional concerns and issues you are having with the app. For us to help you further, please send a message to socialmedia@sunrun.com with your contact information along with any questions or concerns you have. Once we verify your account, we will contact our team who is handling any issues going on with the app. Thank you!Adds value with a few quality issues
Every apps has quirks. The sound issue I’d appreciate seeing fixed. I’ve noticed when I’m listening to the radio (Bloomberg radio via Apple music) and I open the Sunrun app it stops playing the feed. When you have apps with audio capabilities it’s not uncommon for opening one stops playing the other. This app has no audio to play (unless I’m missing something) so it would be great to see this quirk fixed. I’m using iPhone 14 Pro Max.
I like the clean and simple interface. While stated it took me some time to learn how its estimated, not exact but it’s great to see the different weather and learn (even if estimated) how the seasons and weather impact the numbers. Thank you.Show lessDragonMountain
Developer Response
Thank you so much for taking the time to share your feedback on the features of your Sunrun App. Our team would be more than happy to look into the sound issue further to see if this is something that can be fixed for you. To get started, please send your contact information to socialmedia@sunrun.com. Once we confirm your account, we will be able to put you in touch with our designated team who is actively working on issues with the app. Thank you!
