Leave a Review MyWay
Serious downgrade in functionality from Medisafe
I have eczema and take Dupixent. The previous app Medisafe allowed for the adding of other medications to the reminder schedule, which appears as a calendar. This new app only allows for 5 medications. Far more seriously, and even worse, this app handles all medication reminders as pop ups. That means I can't check the calendar for upcoming doses and can't see what I need to bring with me if I'm going on a trip. Absolutely terrible. Why did you degrade functionality?Show lessElliot K.
Frustrating, can’t login
Medisafe announced that MyWay wasn’t supported anymore and to download the MyWay app, which I did. The app will not allow me to create an account (the credentials for Medisafe did NOT work). The resolution is to call MyWay Support for an “invite” code. I’ve called twice and left voicemail messages both times with the critical information they asked for. Still no callback.Show lessTNGeek572
Developer Response
Greetings TNGeek572, Thank you for sharing your feedback. We are sorry to hear about your experience. We take our customers’ feedback very seriously and will carefully consider how your review can inform future releases. Please reach out to support@mywayappsupport.com with any further comments, concerns, or suggestions you may have so we can better support you. The MyWay App team wishes you a great day!Finally In
I had to migrate to the new app and there was a disconnect between Dupixant and the MyWay app. The developers have worked diligently to troubleshoot the issue and I finally have access. Now I can use the app and see how I like it. Thank you for the support!5 stars for free filters
Developer Response
Greetings, Thank you for sharing your feedback, we are sorry to hear about your experience. Our team has investigated this issue and patients migrating from the previous app are in the process of being invited to the new experience and will receive a code by SMS or email by the end of next week. Please do check your email spam folder. We are sorry for the inconvenience and hope that you will give us another chance once you receive the invite code. Please reach out to support@mywayappsupport.com with any further comments, concerns, or suggestions. Best wishes from the MyWay App team.