Rinnai Central User Reviews

Rinnai America Corporation

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Wasted hours

For 2 years I’ve had only one issue with the app until a few weeks ago. Now my water heater won’t connect no matter what I do. I’ve wasted hours and hours. I’ve tried both apps. I’m so beyond frustrated. I’ll be calling customer services today. But living in an area with drought, this is the only thing that has prevented us from wasting gallons and gallons of water trying to get a warm shower. Please fix your operating system. I’m obviously not the only one having issues.

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Kimmiay

5 months ago

Response from developer

We apologize for the trouble you are having. It sounds like there may be an issue with the Control-r hardware unit. If you will please contact our customer care team at https://www.rinnai.us/support/contact, our team will be able to assist and, if necessary, replace the Control-r hardware.

Disappointed Customer

When your app rating is 1.9 out of 5 you might need to hire a different app developer. Major disappointment on a high-quality item, their app is completely useless despite their many updates. I think my 13-year-old could program a better app than what they have representing their company. Sad state.

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GetLivingAdventure

6 months ago

Working Perfectly Now.

The latest version that I have (4.0.6) is working great. It took many versions by Rinnai tech team to get it right but I’m very happy with this app now. Hats off to the team that made all the necessary changes.

Jbaker2858

6 months ago

Response from developer

We have been experiencing some issues with registration and the 6 digit authentication code. If you will send an email from the associated email address to rinnaicentral.iossupport@rinnai.us with the subject Verify, we will verify the account and you will be able to log in. We apologize for the inconvenience, and are working on resolving this.

New User Registration Fails again

I am disappointed on two levels. I purchased a new Rinnai RXP 199i as a homeowner and I work as a plumber on the side installing units.

The new user registration has failed for me at every attempt. It requests a 6 digit number for confirmation and as soon as I enter the number from my email and hit confirm. It does not register the confirm button.

I was unable to set up my personal account and now I am having the same issue with my Pro account.

Please fix this. I’ve had nothing but issues trying to set up this account. This is your customers first impression and mine so far is Two Big Thumbs Down.

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Base Station Medical Director

6 months ago

Response from developer

Why this app?

Installed and created new account. I had issues with continue button but somehow after 20 tries it worked. After registering the device. I thought it will allow to manage but bummer it’s app isn’t designed to support the device. It looks like it needs Wifi module connection to manage the device and I don’t have it. So if you don’t have Wifi module then better not install this app.

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Suhman P

7 months ago

Response from developer

We apologize for the registration issues - we have been experiencing some issues on registration confirmation, and are working on correcting it. All of our devices do require the Rinnai Wireless Module to interact with the module using the application. The RX/CX Series Tankless Water Heaters have Bluetooth for the purpose of setup by the installer and to use recirculation remote push buttons, but for end user interaction with the application, wireless communication using the module is required.

Create accent fail

Purchase a new unit, attempted to create a new account. When prompted to enter the verification number and press "continue"....nothing happens. Can press the button 100x and nothing happens.
Not impressed

Boosht

7 months ago

Response from developer

Updates Not Helping

This app has had issues from the start. All recent updates have not fixed the issues. The Control Issue is still a problem without any new updates to really fix it in more than a week. To say the least, Rinnai’s development and updating of this app has been a disappointment.

App Reviewer-1425

7 months ago

Response from developer

Thank you for your review, and we apologize for the issues with the Control Failed message. In the short term, please log out and back into the app to fix this, but we are in the process of reviewing a new fix for this to release shortly. Thank you.

Update

App works much better than the old one and easier to use

Sledneck27

7 months ago

Still needs work

Been using this for a few years now. There have been some improvements but it is broken right now. Started getting a “Control Failed” error a few days ago and still getting it after this latest update which claims to have fixed the error.

Brigao

7 months ago

RXP199 support missing?

I just got my RXP199iN installed a week back and the unit came with setup instructions. The instructions said to download the Rinnai Central app, then after opening the app, go to “Connect a Rinnai Water Heater” on the main menu. Except… there was only “Connect a Rinnai Wi-Fi Module”. When I tried that route to connect to the unit, it didn’t work.

I know your main competency is water heaters, but if you’re going to provide an app, properly support it! In this day and age, ALL companies are tech companies.

Would appreciate a response to handle this situation. Thanks.

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FujitaGoro

7 months ago

Response from developer

Thank you for reaching out on this topic, and we apologize for the confusion. The RXP Setup feature is limited to user accounts that are set up as Professional accounts, as the setup of the water heater includes features that should only be performed by a professional or educated installer. The screen you described is the End User screen. If you are an installer of the water heater, you can create a Professional Account in the application and connect to the water heater for setup purposes. You will be able to remain logged into the End User account for use of other features, such as the Wireless Controller. We are examining functionality to bring to the End User accounts for Bluetooth connectivity in the future. End users can also use the Bluetooth feature of the water heater for instantaneous recirculation by push button (RPB200). If you have questions regarding how to create a Professional Account, please contact our Customer Service at https://www.rinnai.us/support/contact.