RingConn User Reviews

Guangdong Jiuzhi Technology Co., Ltd.

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Heart rate is completely inaccurate

This product cannot measure increased heart rate. It is wildly inaccurate, and the company is refusing to accept a return / refund.

AJ 4man

a year ago

Response from developer

We have updated the heart rate algorithm, optimizing the increased heart rate during exercise.

Major disappointment

This thing disconnects from internet constantly. It is the ring not internet as other internet items remain connected. It also records sleeping parameters correctly only 40% of the time and rarely accurate. My 60 dollar fit bit is much more accurate and reliable. I rank this ring at “ toy “ level at this point. Having observed it for two months and it’s questionable accuracy and consistent lack of dependability I would not have purchased.

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HPA mom

a year ago

Response from developer

Hi HPA mom. Firstly, I would like to sincerely apologize for the inconvenience caused by the inaccurate app data you have encountered. We understand the frustration this has caused you, and we are dedicated to helping you address this problem. To better investigate and resolve the issue, we kindly request that you provide us with more specific feedback. Here are some details we would appreciate: Describe the issue: Please provide as much detail as possible about the inaccurate app data you have experienced. Which specific data is affected? How is it inaccurate? Are there any specific actions or usage scenarios associated with the problem? Steps to reproduce: If possible, please provide specific steps to reproduce the issue. This will help us better understand and simulate the problem for further investigation and resolution. You can directly submit your feedback in RingConn App. We sincerely appreciate your cooperation and look forward to receiving your feedback. Each feedback you provide will be treated with utmost attention, and we will contact you promptly to gain a deeper understanding of the issue and provide possible solutions.

Brilliant

As one of the early backers of this ring, each update that is released makes the app better and better. The data is very close to what I see on my Apple Watch. The ring itself is absolutely gorgeous, but beauty is just one part of it. It is the app and the proactive developers that are making the ring, the most brilliant part of this project. I am very pleased that I back this project, but most of all I’m very appreciative of how RingConn listens to their users. Oh, and by the way, there are no subscription fees as there are with other smart rings. Keep up the good work!

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Idaho sunshine

a year ago

Response from developer

Thank you for your unwavering support from the beginning!!! Your feedback drives us to improve continuously. We take pride in listening to our users and are thrilled you've had a positive experience with RingConn. And yes, no subscription fees, always! We truly appreciate your trust and encouragement.

Great ring and app but

I love the interface and many features the app has but ever since the last update, my naps are not accurately recorded. It is only sensing the start of the nap and not the entire duration like it use to.

Win L.

2 years ago

Response from developer

Thank you for your feedback! We've made optimizations to the nap feature in our latest update. Please give it a try and let us know your experience. We always strive to enhance our users' experience and appreciate your input!

Nothing is working

I’m trying to update and nothing is happening it just shoots for about a minute and then an error box pops up that it failed. The best I got was a half hour at 0%also cannot open the store for app help. So far not very happy with this

Still no resolution to my issue. Afraid I made a nice donation to a worthless product. It would be great if someone would contact me and take care of this.

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ToeBeans in VA

2 years ago

Response from developer

We apologize for this experience. We deeply understand the inconvenience and trouble it has caused you. This issue has been resolved, Have you updated to the APP 1.2.4 version? We hope you can continue to use our App and enjoy the convenience it provides. If you have any other questions or concerns, please do not hesitate to contact us in APP Feedback page. We will do our best to provide you with help and support. Wish you all the best! Sincerely, RingConn Team

From China

They force you to update app off Apple and on their servers. Bypassing Apple security. Who knows what they put on your phone.

BADKARMA000

2 years ago

Response from developer

Our data is secure and compliant; there is no way to force updates bypassing Apple. We value your feedback and have worked hard to improve our app. Please don't hesitate to get in touch with our CS team if you have any more queries or worries. Wish you all the best! Sincerely, RingConn Team

Good Start

There’s seems to be a ton of data, so I hope they refine/streamline all of it to be more user-friendly and easily-accessible. Some of the things I hope the developers take into account and adjust going forward include (1) Notifications - especially alerts regarding the ring’s battery level/charging, as well as insights from all the data (ie. Morning summary regarding your night of sleep and nightly stress levels, etc.). Oura does this and I found it useful. (2) More streamlined/user-friendly app. Again, there’s a ton a data/charts/graphs to view, and it can become a little overwhelming to navigate and make sense of. I often find myself not knowing what to do with all the information I’m looking at. (3) Lock Screen complications. I would love the option to see some/one of the big measurements on my lock screen (ring battery level, Sleep Score, Stress Score, Heart Rate, Sp02, Steps, etc.)

Can’t wait to see what comes next! Really like it so far!

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ImAndrewSmith

2 years ago

Response from developer

Thanks for your suggestions! We'll take your suggestion into consideration. We are committed to providing the best products and services and continuously improving our App to meet your needs and expectations. We greatly appreciate your support and feedback, which helps us identify and address issues, making our App better. We hope you can continue to use our App and enjoy the convenience it provides. If you have any other questions or concerns, please feel free to contact us in APP Feedback page. We will do our best to provide you with help and support. Sincerely, RingConn Team