CS Utilities User Reviews

CS Utilities
CS Utilities
Colorado Springs Utilities

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Leave a Review CS Utilities
  • Gotten better since their update

    You can now use it to pay bills. However the UI is still pretty buggy, it has difficulty showing different rates of usage without some errors, and I wish they would add in a feature that saves your log in information to make logging in easier. You can track your bill and see some past usage percentages but there’s a way to streamline the UI of this app still and I hope they work on it over time
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  • This app needs professional help

    Is there any executable code behind the interface? This app does absolutely nothing but cause frustration. It needs to be pulled off the App Store and redone completely to make it functional. What a piece of garbage. You should be embarrased to ask customers to use this app.
  • Worst app ever

    My log in information does not work even though I wrote it down so I wouldn’t forget it. I created a new account and use the same information I use online to pay my bills and it doesn’t work. App is useless just pay your bill on the website.
  • What a joke

    I downloaded this app to be able to pay my bill more easily. Finally downloaded this "new and improved" app 2 minutes ago. Opened the app for the very first time and immediately received an alert about there being payment processing issues without even logging in to my account. 🤬 That's nice. Instant delete.
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  • Please add Face ID

    Thank you for launching this app! One request - 2FA on this type of app via email is less secure and harder to use than Face ID. One step down would be saving credentials for 30 days. Face ID is a straightforward addition that improves UX and security. Thank you.
  • Login attempts fail: “Internal Server Error”

    First review deleted. Why?

    About a month ago, I submitted the problem through browser Chat (Michael), reporting “Internal Server Error.” Representative opened ticket. Told me to “try again later.” Failure continues. No notification of resolution promised.

    I had old app installed, which worked. Deleted it. Rebooted iPhone. Downloaded new app. App appears in app space, but not in settings.
    Email notification and new app did not mention requirement to re-register. Website stated that registered users must reset password. Did that.
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  • Not useful

    This is only really usual to check balance. You are not able to pay the bill through the app and will end up having to go online anyway.
  • Does not work

    I cannot pay a bill with this app although the same information works on the website. In addition, I used to be able to specify my payment date and now I cannot do so either on the app which errors out anyway or the website which will at least take a payment. I’ll bet if these UI’s stopped me from making an on time payment, I’d still get a late payment note……In my opinion, CSU has had plenty of time to correct this software glitch but they are not giving it a high priority which tells you something about the organization.
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  • Needs Work

    The app is slow, loads a lot. Can’t ever pay my bill through the app. I always gets errors like others have reported as well. Needs some work, definitely wasn’t ready for public release.
  • Broken

    Wasted over an hour over the last three days trying to register. Doesn’t give me a lot of confidence in our utility company. Maybe I should buy a generator.

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