So I been playing for a month now and I spend money if it’s a good game but for some reason my arena or any puzzles I try to do is glitched it just keeps me in the loading screen. If I use two of the same color heroes kind of annoying. Love the game but please try and correct this issues.
Developer Response
Hello! We apologize that you're experiencing glitches in the game. Would you mind contacting support and telling us more about what you're experiencing? You can contact support in the game by tapping Gear Icon on the Main Menu, then tapping Help and Support>Get in touch.
Game freezing up on first rescue mission have to start over
Developer Response
Hello! We apologize for encountering this issue! Please get in touch with us at pc@rjoy.com with your details. Include your Game Id, the device you use, and when you encounter the problem. We'll do our best to resolve it. Thank you!
And only one Asian.
IT’S 2023. FOH
DELETING.
On one of the first missions and it just freezes
Developer Response
Hello! Thank you for the review! We want to look into this a little more for you! Reach us in-game by tapping Gear Icon>Help and Support>Contact Us. Include your Game Id, the device you use and when did you encounter the issue. We'll do our best to resolve it. Thank you!
Fun game, but as soon as I got the first rescue mission it just sits on a load screen. Will not load.
Developer Response
Hello! We apologize for encountering this issue! Please get in touch with us at pc@rjoy.com with your details. Include your Game Id, the device you use, and when you encounter the problem. We'll do our best to resolve it. Thank you!Every time I try to logon I get server error please reconnect and it just won’t reconnect
Developer Response
Hello! We apologize for encountering this issue! Please get in touch with us at pc@rjoy.com with your details. Include your Game Id, the device you use, and when you encounter the problem. We'll do our best to resolve it. Thank you!
Earlier, I gave this app a bad review because it wouldn't load ... evidently, I didn't give it enough time to load the resources.
Play for couple times now when loading stuck on main screen freezes and says server error it has been doing this for awhile and also deleted the game and reinstalled it and same thing
Developer Response
Hello, Thanks for letting us know - I'm sorry to hear the game hasn’t been loading smoothly for you! Please reach out to us directly at pc@rjoy.com - we're here to help!The game never moved off of the screen that indicates it is loading resources. Don’t want a game that takes forever to load
Developer Response
Hello! We apologize for encountering this issue! Please get in touch with us at pc@rjoy.com with your details. Include your Game Id, the device you use, and when you encounter the problem. We'll do our best to resolve it. Thank you!I tried downloading the game again and now I do have a opening picture but no game. It tells me it’s finding resources. Getting closer.
Developer Response
Hello! We apologize for encountering this issue! Please get in touch with us at pc@rjoy.com with your details. Include your Game Id, the device you use, and when you encounter the problem. We'll do our best to resolve it. Thank you!
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