Very fast, and knowledgeable, and saves me from an emergency visit and the fees, very beneficial
Developer Response
Thank you for the great review! We're so happy to hear that The Kin has saved you from emergency vet visits and fees.My app is not working and has not worked and it took money from my account three times!! I want this canceled
Developer Response
We sincerely apologize for the inconvenience you've experienced and would like to resolve it promptly. To assist you further, please contact our support team at support@thekin.com so that we can provide you with a refund and resolve your concerns.They are absolutely amazing I have 3 dogs and I am on a fixed income so it's much needed help.
Developer Response
Thank you for your review, we are so happy you found us! Please give your three dogs our love!The app has some bugs here and there but the doctor’s advices are great! Really easiest my anxiety about my cats and they also provide much more comprehensive and holistic recommendations than my usual vet visit where sometimes it can feel a bit rushed when they have too many cases on their hands.
Developer Response
We're thrilled to hear that our veterinarian's advice has been valuable in providing you with comprehensive and holistic recommendation for your cats. If you encounter any future bugs, please let us know at support@thekin.com so that we can continue improving. Your satisfaction and your cats' well-being are our priorities!I have used this 2 times and would recommend it to every pet parent or lover that can’t afford a vet visit every time we think our pets need it. Excellent response time and responses. Thank you
Developer Response
Thank you for taking the time to share your positive experience with The Kin! We're excited to hear that you find The Kin to be a valuable resource for pet parents like yourself. We understand the importance of affordable and accessible pet care, and we're delighted to be able to contribute to the well-being of your pets.Tried to chat multiple times and never got responses after an hour and 4 separate attempts. One time it was even my turn in line, and the app the closed the conversation before it started. I’m almost like the app is a total fake.
Developer Response
We apologize for the technical difficulties you've experienced while using our chat feature, this is certainly not the experience we aim to provide. Please rest assured that we are actively addressing this technical issue.The best vet app
Developer Response
Thank you for your review! We are happy to hear you're enjoying unlimited 24/7 access to a team of Pet Experts to chat health, behavior, and nutrition without the wait!When finding this resource on the internet it advertises a 3 month trial period. When downloading the app it made me purchase without the trial period after already setting up the free trial. I then keep getting prompted to subscribe after I’ve already done so. It won’t give me access. I want my money back!!
Developer Response
Thank you for bringing this to our attention and we sincerely apologize for the inconvenience you've faced. To assist you promptly, please email us at support@thekin.com so that our team can provide you with a refund and those three free months to The Kin.I found this app when my Hiro had a limp after playing the the new puppy. Turns out he was being dramatic, but I LOVED that they were there for me and supported me in making the best decision for what he needed. It was the weekend and we were worried we’d have to go the the EV. They gave me advice and told me what to watch for to know exactly when he needed to go to the EV. We never did but followed up with our primary vet a few weeks later. The limp was gone, but just to be sure. :) Now I use the app regularly for questions about diet, exercise, and behavior. Things I can and do just Google, but the information can be overwhelming! Every vet has their own opinion of course, but it’s nice to just talk with someone and be assured your questions are truly answered. I love their articles too! Our primary vet wanted Hiro to go on a diet, and between the Experts and the articles answering my questions Hiro has just about reached his goal weight! Thank you!!
Developer Response
Thank you for taking the time to share your positive experience. We're thrilled to be your go-to resource for pet-related questions, whether it's about health, diet, exercise, or behavior. We understand that the abundance of information on the internet can be overwhelming, and that's why we're here to provide you with personalized advice and expert insights. Your commitment to Hiro's health and well-being is evident, and it's fantastic to hear that our app has played a role in helping him reach his goal weight. We're here to support you and Hiro every step of the way!Game-changer for my pet's well-being. Provides such peace of mind knowing I have a vet on hand to ask dumb questions to. Highly recommend! ⭐⭐⭐⭐⭐
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