FAXER User Reviews

FAXER: Send FAX from iPhone

PLEKMIN TRADE SL

Business

Productivity

Reviews Summary

Positive highlights

🚀

This app hasEfficient and quick faxing

💳

This app hasAffordable pricing options

🏠

This app hasAbility to fax from personal device

🔒

This app hasSecure encryption during sending

⏱️

This app hasFast delivery of faxes (15 minutes or less)

Negative highlights

🚫

This app hasMisleading advertising about free faxing

🔒

This app hasDifficult to cancel subscription/service

❌

This app hasUnreliable fax delivery, with many reports of faxes not going through

🤔

This app hasLack of confirmation/status updates on fax delivery

💰

This app hasExpensive subscription fees for occasional fax users

Top reviews

Most RecentHighest RatedLowest Rated

Fax made easy

This helps when my printer only scans and stores in the south aren’t open on Sunday. Faxed! Thanks

madisonlee22

9 months ago

Response from developer

Hi Madison! Thank you for your feedback! We are glad to hear that you are enjoying Faxer. We appreciate your support and will continue working to make the app even better. If you have any suggestions or feedback, please feel free to contact us. Andrea L.

NOPE NEVER AGAIN!

This app don’t work , it doesn’t even give you a fax number so you can’t tell the recipient what number it faxed from . It also don’t show you if the recipient received the fax! It only shows sent. So you don’t get to track ! Worse app! Also it’s hard to cancel your subscription an it try’s to take more money from you because it don’t take the 40 whatever cents right away it waits!!!
DO NOT RECOMMEND AT ALL!!!!!

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NOPE DNR

10 months ago

Response from developer

We are sorry to learn that the app was not what you expected. You can check if a fax has been sent by looking in the history where the status of the fax will appear. Kindly note that you can cancel the Faxer automatic subscription renewal through the App Store, please follow the instruction you will find in the following link: https://support.apple.com/HT202039. Anna P.

Dishonest and Misleading

Just once it would be nice if a company could just be honest with the public. I have no problem paying for a service if the service provided is as advertised. However, when any company intentionally tries to misled the public, I refuse to do any business with them. This app does not allow you to fax for free and they intend people to believe. Their price for the service is reasonable and I would have been more than happy to pay for the full subscription if they only had been honest and I was happy with the service after the trial period. Regardless of how good the product may be, I will not give this company one cent of business.

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vtcoach1

10 months ago

Response from developer

Thank you for your comment. We apologize for any confusion. Our app allows you to scan your documents for free. Subscriptions are only required for sending scanned documents. We appreciate your feedback and are committed to providing accessible options for everyone. We appreciate your understanding. Paula M.

It’s working out great

I ran into an issue when ask for my fax number , where can I find this information. Please assist

000Wendy000

10 months ago

Response from developer

Hi Wendy! Thank you for leaving a review on Faxer. Please note that our App is not linked to any phone number since this number is for receiving faxes and, at the moment, this functionality is not available. We are constantly improving the app to include new features and functions on a regular basis, so rest assured that it will be taken into consideration and escalated to the appropriate department for future improvements. Make sure to keep an eye out for future app updates that will improve your experience. If there's anything you need help with or any suggestions you have, please don't hesitate to let us know. Maya V.

Confirmation

Downloaded the app and was able to fax immediately! Very easy and intuitive. Any plans to add a confirmation email or text feature?

JC3808

10 months ago

Response from developer

Hi! Thank you for your feedback! We are glad to hear that you are enjoying Faxer. We appreciate your support and will continue working to make the app even better. If you have any suggestions or feedback, please feel free to contact us. Anna P.

Simple, Easy, and Effective.

This is the best fax App I have used in years. No complications, easy to use, and it does the job. Best price in the market. Strongly recommend it.

chombis1

10 months ago

Response from developer

It keeps charging me even I have cancelled my subscription

I unsubscribed from the app and canceled the subscription from Apple Store, but I still got charged

Happybubble123

10 months ago

Response from developer

Hello! Thanks for sharing your feedback. We regret that our app did not meet your expectations. Kindly note that you can cancel the Faxer automatic subscription renewal through the App Store, please follow the instruction you will find in the following link: https://support.apple.com/HT202039. In order to improve Faxer, please contact us with more details on the issue you have experienced by filling out the "Contact Us" form in the Settings menu. We hope to hear from you . Anna P.

Photos

The color and photo from my id didn’t fax over so reason for 1start. It doesn’t give any picture online at all. Not expecting color because it’s a fax obviously. But do expect the shape and distinction of a id should be captured!

Kw410kw

10 months ago

Response from developer

Hello! We understand that your experience with our app was not what you were hoping for. Kindly note that you can adjust the brightness of the document with the app and we recommend not using flash while taking images. Have a nice day, Zoe C.

Free??

So I guess that means the app is free. I pd 49¢ to send a fax, no complaint but the instruction flash up quickly that another larger amount will automatically be charged to you account and I couldn’t see how to cancel after sending fax. That should be viewable after not before and then gone.

Waterfallover

10 months ago

Response from developer

Hello! We apologize for any confusion. Our app allows you to scan your documents for free. Subscriptions are only required for sending scanned documents. Kindly note that you can cancel the Faxer automatic subscription renewal through the App Store, please follow the instruction you will find in the following link: https://support.apple.com/HT202039 All the best, Zoe C.

Don’t waste your money

I wasn’t able to receive the fax I needed from the IRS. They require the sender to add +1 to the number in order for the fax to come through, as if we were outside the US. I requested a refund and they rejected the request. They said I used the services, mind you one of the incoming faxes was suggested by their rep, but both were test faxes. Just save your $10 and got to efax, they charge $5 and not complicated.

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the 3rd me

10 months ago

Response from developer

Hello! Thank you for your feedback. We are sorry to hear that the app was not what you expected. Please note that at the moment Faxer does not have the option to receive faxes but it does have a multitude of other options. We will take all your comments into account to make improvements in our next update of the application. Regarding your refund request, we must inform you that it is Apple who handles the refund according to their own policies. For more information click here: https://support.apple.com/HT204084. If you have any other suggestions, please do not hesitate to contact us by completing the "Contact Us" form in the Settings menu. Sincerely, Maya V.