Leave a Review Tandem Mobi® mobile app
Potential Pump for Blind diabetics
There has never been an insulin pump that Blind diabetics can use. This has strong possibility since there is no screen and an iPhone app typically is accessible for the voiceover screen reader. I’m asking for Blind diabetics, can you please follow apples developer accessibility guidelines? Can you please look up the documentation and look it over? I am a retired computer programmer having worked in Azure and programming micros services and I would be more than happy to help test the app. Please! Follow Apple developer accessibility guidelines. BTW it is baffling to me that one of the leading causes of blindness in America is diabetic retinopathy and all the insulin pump manufactures have never accommodated this market. can you please provide me a contact number or a contact form that will actually get sent to your developers or a project manager guiding your development teams? Thanks so much!Show lessFrekster
Developer Response
We appreciate the need for making our products accessible to all and your feedback is greatly appreciated. While we can’t speak to plans for future features, we continue to meet with organizations and host focus groups with individuals who identify as having accessibility challenges as we work to optimize our offerings over time. If you'd like to share any additional comments about your experience, please feel free to do so at tandemcares@tandemdiabetes.com. Thank you for reaching out on this important topic.Decent, but Definite Areas for Improvement
Before this pump, I had the Tandem T-slim. I really like the T-slim and only gave Mobi a try because my warranty was up.
I like the small size and wireless charging. That being said, the pump and the app need improvements.
First, the app struggles to display the graph of my numbers. I often (multiple times a day) have to close out of the application and reopen it to load the graph. Also, unsure if this is a pump issue or app issue, but the battery detection software is trash. There is no way from a fully charged battery that I’m at 20% only 12 hours later. On a daily basis.Show lessStitchFan#626
Developer Response
We appreciate you taking the time to share your thoughts and feedback with us here. We are always looking for ways to improve the app experience for our Tandem Family and will be sure to log your comments for our development teams. In the meantime, we'd like to ensure your experience gets escalated to our Software Support team for further investigation. Can you please share these details with us at tandemcares@tandemdiabetes.com, or give us a call at 877-801-6901, between 6 am and 6 pm (Pacific) so we can assist you further?Lacking
I was truly hoping for a better app with Mobi after years with TSLIM. Unfortunately, that’s not been my experience with app often losing its BT connection without Dexcom for no reason, even while Dexcom app stays connected!
The app should also for more customer preferences like timed exercise and longer dual wave boluses. And it makes no sense that the app shows start date of CGMs, it’s useless since all that matters is know date & time of expiration! I know we can find this hidden in Tandem source, but why make it more difficult than needed to find this??
I wish companies (especially medical DME Cos) would listen more to their consumers’ needs when developing products and apps for better user experiences!
Love the pump, hate the app and the charger!Show lessBourne to eat
Developer Response
We appreciate you taking the time to share your thoughts and feedback with us here. We are always looking for ways to improve the app experience for our Tandem Family and will be sure to log your comments for our development teams. In the meantime, we'd like to ensure your experience gets escalated to our Software Support team for further investigation. Can you please share these details with us at tandemcares@tandemdiabetes.com, or give us a call at 877-801-6901, between 6 am and 6 pm (Pacific) so we can assist you further?Tándem Mobi app
This pump, app and technology are on another level. Easy to use and understand app with great information to control you Blood Glucose levels.Jrosapr
Developer Response
Thank you for the review! We're so glad to hear that you're enjoying the app and finding it to be easy to use. Please don't hesitate to reach out if you ever have any questions or feedback.Great App with 1 Small Issue
I live being able to control everything about my pump via an app. Especially clearing alarms! One small issue, however, appears to be related to the trend arrow. According to the user guide, the trend arrow is supposed to be red, yellow or black depending on the glucose reading. Mine seems to be gray and it’s not clear when or why.Show lessmap724
Developer Response
We're glad to hear you're enjoying the app! We'd like to ensure your experience gets documented for further review by our Software Support team. Can you please share these details with us at TandemCares@TandemDiabetes.com, or give us a call at (877) 801- 6901, between 6 am to 6 pm (Pacific) so we can assist further?Needs better QA
Since the app is the primary control surface for the pump, Tandem really needs to get better as testing and quality assurance. The latest update includes a bug where the blood sugar plot will stop displaying recent values, forcing you to restart the app. I have to force quit the app several times a day now, and for software that controls a critical medical device, that’s unacceptable. The app weakens what could be a fantastic user experience with, and it’s not the first time Tandem has broken apps with buggy updates.Show lessce_n'est_pas_un_nom
Developer Response
Thank you for letting for letting us know about your experience here. If you could please share these details with us at TandemCares@TandemDiabetes.com, we will ensure this gets escalated to our Software Support team for investigation. If you’d like to contact our team directly, please call (877) 801- 6901, between 6 am to 6 pm (Pacific).Has one major bug, but amazing otherwise.
I have been using this app for a few months. I love the tandem system. It does a amazing job of keeping me in range and stopping lows and highs compared to the Omnipod 5 that I was previously on. I am super grateful for the app, however almost every day it will “lose connection” and all my previous data points on the graph will disappear. I called tech support and they had me uninstall, reinstall, and reconnect my pump to my phone. I don’t lose any iob or any previous data and it fixes the issue for a day or two then the problem occurs again. Not the end of the world but it would be nice to not have to do this every couple of days.Show lessBrownjac12
Developer Response
We appreciate you bringing this to our attention. We're so sorry for the inconvenience. We will be sure to document and share your experience with our Developer Team.I love my Mobi
I’m 70 years old and a type 1 diabetic. The Mobi is the first insulin pump I have ever used and I am extremely happy with it. I wish I had gone on the pump many years ago now.
I don’t miss the 4 shots a day I used to take. The Mobi controls my diabetes near perfectly. I am always in the 90%or higher control range.
I would have given it 5 stars rating but I have had the same issue that many of your reviewers have complained about. You lose the CGM graph totally or partially many times. I’ve talked to your technical people several times concerning this issue and they had no answer. I’ve deleted and reinstalled the software which fixes it for a day or so then it happens again. Other than this glitch the Mobi operates magnificently.Show lessI love my Mobi.
Developer Response
We are thrilled to hear that you're enjoying your experience! We appreciate you letting us know about your experience with the CGM graph and would like to have our Software Support team investigate this further for you. If you don't mind sharing these details with us at TandemCares@TandemDiabetes.com, we will have a team member follow up with you directly. Thank you for trusting in your Tandem Family!Our first pump
My son is a type one diabetic and in elementary school. This is a great pump for a kid on the run, and the controlIQ is amazing, he’s had the best control since he was diagnosed. Unfortunately, because his independence is still emerging, he is not always aware of his battery running low, or the reservoir running low. I mentioned to our trainer that it would be wonderful to have an app similar to the Dexcom Follow app so I could know what’s going on. He also ignores some of the warnings, some of it is a school issue because he can’t take his phone out to clear the warning. But it would be nice for different sounds or vibrations for different warnings.
As far as the pump itself, we love it but if I could change anything about it, I would have a port to recharge the pump too. We like the qi charging but sometimes it is an inconvenience to take off and charge.Show lessMikeswifey
Developer Response
Thank you for taking the time to share your thoughts and feedback with us here. We are always looking for ways to improve the app and experience for our Tandem Family, and will be sure to log your comments for our development teams. If you don't mind sharing these details with us at TandemCares@TandemDiabetes.com, we'd be happy to connect you with a specialist to learn more about your experience.So far, so good!
First day with the Mobi, and so far the app has been easy to set up and use. I would give 5 stars if there was widget and Apple Watch compatibility!Midexo
Developer Response
We're so glad everything is going smoothly for you! We appreciate your feedback on Apple Watch compatibility and will be sure to log your comments for review by our development teams. Thank you for trusting in your Tandem Family!
