Leave a Review Tandem Mobi® mobile app
Awesome App
I really like being able to remotely bolus directly from the app. New features Id like to see would be a native Apple Watch with complications showing things like IOB, TIR, etc. And I’d like to see Home Screen and Lock Screen widgets to show similar information and maybe even interactive widgets where you can remotely bolus from the widget. Thanks for the wonderful app.Show lessBilalsddq
Developer Response
We appreciate you taking the time to share your thoughts and feedback with us here, Bilal. We are always looking for ways to improve the app experience for our Tandem Family and will be sure to log your comments for our development teams. Thank you!Needs work
The pump and app need more controls for experienced users, and consideration for real life use. Often times the pump is vibrating an informational reminder at 2am when it is really unnecessary. Unimportant alerts or reminders should be allowed to be muted during certain hours to avoid disturbing sleep. Currently have alerts and alarms that have been waking me up such as telling me to reconnect CGM. I don’t have an active session but am actively checking blood sugar- there is no way to stop this alarm from going off every 5 minutes… annoying. Also have an alarm telling me to charge every 20 minutes when the current charge will last 24 hours. Unnecessarily urgent and annoying.Show lesslizzzzlizliz
Developer Response
Thank you for taking the time to share your thoughts and feedback with us here. We are always looking for ways to improve the app and experience for our Tandem Family, and your input is greatly valued. If you don't mind sharing these details with us at TandemCares@TandemDiabetes.com, we'd be happy to connect you with a specialist to learn more about your experience. In the meantime, we will log your comments for our development teams.Needs work otherwise good
As my first pump it’s amazing how tech can do this. However the app needs work. It has issues staying connected to the g6, better upkeep of the graph and better explanation of some of the terms.
Why while I’ve been sitting for hrs does the control iq decide to turn from on to active, when I’ve been sitting the whole time nor activated the activity action?Show lessCheshireKat626
Developer Response
Thank you for letting us know about your experience. We'd like to ensure these details get shared with our Software Support Team for further investigation. Please send us an email at TandemCares@TandemDiabetes.com so we can assist further. If you’d like to contact our team directly, please do not hesitate to call (877) 801- 6901, between 6 am to 6 pm (Pacific).Issues with lost data
The app functions well for controlling the pump but I often lose CGM and control IQ basal rates for several hours. Restarting the app doesn’t bring it back and actually loses more data from the day.Jessica Allison
Developer Response
Thank you for letting us know about your experience, Jessica. We'd like to escalate these details to our Software Support team for further investigation. Could you please share these details with us via email at TandemCares@TandemDiabetes.com or by phone at 877-801-6901? As a reminder, the Tandem specialized Software Support Team is available seven days a week, from 6 am to 6 pm (PT).Was so excited for this pump, but app does not work well
We got this pump for our young daughter about 3 weeks ago. I have been waiting for it to be released for ages. But, we lose connection with the app multiple times a week. Since we use it to dose, we have to uninstall and reinstall in order to bolus when this happens. The graph is constantly going away. In order to reinstall we have put pump on a charger, enter serial number, etc. it’s a process-not terrible if you only do it here and there. But, we have done it twice in three days. I am not giving up hope, but worried about the pump and app.
On a side note, I miss the ability to look up pump history besides on the Home Screen. I also miss the calculator feature for the carb count.
If this app was reliable, I would love it. The app just isn’t reliable for us. Hoping that changes soon.Show lessSlayQueenMom
Developer Response
Thank you for letting us know about your experience. We'd like to escalate these details to our Software Support team for further investigation. Could you please share these details with us at TandemCares@TandemDiabetes.com, or give us a call at 877-801-6901? As a reminder, the Tandem specialized Software Support Team is available seven days a week, from 6 am to 6 pm (PT).Please fix all the bugs.
Background refresh is on and the app is never swiped away on the phone but every time I go onto it, the CGM data has to reload as if I've just opened it. And because it's not working properly, it spams me with notifications every 1-3 minutes when I have a high/low. On top of that, the "control IQ has predicted you will drop" notification activates after my sugar is already low. I'll be 68 and finally the notification will trigger. And the "control IQ has increased your basal but sugar is still high" notification is useless. There's nothing else to do but wait for the insulin to kick in. The alert fatigue this is creating is insane. The animation to swipe the notifications away within the app also gets stuck so it's choppy.Show lessapolloisbetter
Developer Response
Thank you for letting us know about your experience. We'd like to escalate these details to our Software Support team to learn more about your experience and see how we can help. Could you please share these details with us at TandemCares@TandemDiabetes.com, or give us a call at 877-801-6901? As a reminder, the Tandem specialized Software Support Team is available seven days a week, from 6 am to 6 pm (PT).Overall a good app; needs a little work
Functions much the same way as the X2 t:connect mobile app. Overall it’s pretty good. The CGM graph keeps losing hours of data (which never happened as I recall with t:connect). Other than that no complaints.theblindshaman
Developer Response
Thank you for letting us know about this. We'd like to be sure that your experience is documented and shared with our Software Support team for investigation. Can you please reach out with these details at TandemCares@TandemDiabetes.com so that we can assist further?No support for t:slim X2
This app does not support full control of the t:slim X2 from the phone app, nor does the t:connect app. If you guys are considering not giving us FULL control of OUR pumps (we own them, not you or the FDA) I suggest rethinking things.
While I’m at it, why don’t you guys work with the DIY community and make it easier for us to send commands to OUR pumps as we see fit, using whichever app whether DIY or slowly FDA approved, that we choose?
The t:slim X2 is my preferred pump (hardware-wise) to close the loop with via DIY APS apps, but it will not be possible until you guys release full control to the T1D community via an app update or share the communication protocols needed. My old Medtronic pump that gives me better glucose control thanks to having full radio control from DIY APS apps ain’t getting any younger while my X2 collects dust while I’m waiting for it to be unlocked. Please make our diabetic dreams come true by unlocking the full potential of out X2s before our old Medtronic pumps bite the dust! ❤️Show lessABloodyDiabetic
Developer Response
We appreciate your review and will be sure to log your comments for our App Developers. Please note: Tandem Mobi mobile app is the app for Tandem Mobi, and is not designed to be used with the t:slim X2 pump. The Tandem Mobi pump is fully controllable by the Tandem Mobi mobile app using a personal, compatible iPhone, unlike the t:slim X2 pump which can be fully controlled from the pump only.Doesn’t work good
Doesn’t let me create an account it keep saying t can’t connect to the cloud try again later …harryporter1234
Developer Response
Thank you for letting us know about this. We'd like to escalate this over to our Software Support team for further investigation. Can you please reach out with these details at TandemCares@TandemDiabetes.com?Dexcom g7
Does the mobi limited launch support the dexcom g7 integration as well? I've signed up for the limited launch but didn't get any response at all.Aykan1978
Developer Response
Hi there. The Tandem Mobi System is compatible with Dexcom G6. In 2024, the Tandem Mobi System will be compatible with Dexcom G7, followed by Abbott and available to existing Tandem Mobi in-warranty users via a wireless software update. We will share more details on CGM compatibility as we get closer to commercial availability.
