My Astound User Reviews

RCN Telecom Services, LLC

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Broken?

Upon logging in, all I can see is a big blue block and a big white block. There’s an icon at the top for accessing your profile, but the app seems to serve no function whatsoever.

Reviewer57427

18 days ago

Response from developer

Hello! Thank you for reaching out to Astound Broadband. We are here to help resolve any concerns that you have. Please email me at social_reviews@rcn.net with "Attn Jackie App Review" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -Jackie

NEVER use Astound

Astound is a group of scam artists. Stole $519 out of my account for “Missing Equipment” They have all my equipment, they even confirmed it with me and they still will not refund me my money. Don’t support this company unless you want to have hundreds of dollars stolen from your account.

Hab1tLasagna

a month ago

Response from developer

Hello, and thank you for sharing your recent experience with Astound Broadband. I understand you have some equipment-related concerns. It would be a pleasure to connect and look into this matter for you. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. In your email, please include a screenshot of this review. Thank you! -Jackie

Statements?

I am amazed the statements are pulled up as PDFs, however you cannot download them? In 2024 this seems so normal and easy to do in other utility and bill related apps.

b33p3rs

a month ago

Response from developer

Hello! Thank you for sharing your thoughts on the MyAstound app. As of right now downloading bill copies is not supported via the app. We sincerely appreciate your feedback and thank you for being a part of the Astound service family! -Jackie

Set up AutoPay and paperless easy

Much easier than the website to set up AutoPay and paperless billing

ElijahB…Rutherford

2 months ago

Response from developer

Hello, and thank you for rating the MyAstound app with five stars! We're happy to hear that you found it easy to use, and we're glad to serve you! -Jackie

Misleading Services

Astound representatives lie to you to get you to sign up for a “deal”. Then you get no documentation confirming the deal that you can reference for the future. I was told to sign up for their internet service when looking for a provider at my new apartment. The rep offered me $30/month and said as long as I enabled the autopay feature it would take $10 off every month to be roughly $30. What they don’t tell you is that every month they change the amount you’re charged for “taxes, surcharges, and fees” with no breakdown or indication of what these are and why they change all the time. So even if your services are $30, they can change the fees at their own leisure whenever to charge you whatever they want. Then you call and email over and over and your original rep will hide from you and never answer the phone but leave unhelpful voicemails saying it’s “the fees”. My bill is different every month with no explanation why.

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Bschattzz

2 months ago

Response from developer

Hi there! Thank you for reaching out to Astound Broadband. I understand you have some billing concerns. We'd be glad to review your account with you and answer all of your questions. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you with your billing concerns. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -Jackie

Does not allow autofill!

This app does not enable Apple’s autofill for entering credit card info to make payment! Would be a much more user friendly app if this was turned on. Leaving it off just shows developer’s are not educated enough to utilize the features built into iOS,

rsninchicago

5 months ago

Response from developer

Hello, and thank you for sharing your feedback for the MyAstound app. We recommend signing up for autopay so you won't need to re-enter your card information each month. Thank you for being a valued part of the Astound service family! -Jackie

Lets you enroll in text notifications

I’m a new customer pending installation, and my only purpose for looking into this app at this time was to see if I could enroll in text messages which I could not do online. I wasn’t hopeful but it actually let me! You just go to Billing information / Notifications (I know it should probably be under Your Account or Profile instead..) I agree with other reviewers that the UI / UX design of this app can improve a lot, but just wanted to mention that it does let users plug in your phone number so you can receive text messages about the status of your appointment, etc :) We look forward to finding this app improve soon!!

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Lunasaunt

5 months ago

Response from developer

Hello, and thank you for sharing your recent experience with the MyAstound app. We appreciate your feedback and want to extend a warm welcome to our service family! -Jackie

Couldn’t solve my problem!

I used the app, and even talked with customer service she handout on me have solved my issue with this company such useless, I will go soon with Google-Fiber or some other trash company, but not staying with this company look at their stars, all over their store star. You guys should shame you!

Sarabny

5 months ago

Response from developer

Hello, Sarabny. Thank you for reaching out to Astound Broadband. We are here to help resolve any concerns that you have. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -Jackie

Good app but bad design.

As soon as one logs in, all they get to see is Bill pay. Now what about account info, statements etc.
This is where the bad design confuses people.
Once one clicks on billing information, the bill and payment screen shows up. Use than needs to scroll down to access other information.
My gripe is with the company charging exorbitant late charges, over charging and misleading customers. But app ain’t bad.

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Mike2023July

5 months ago

Response from developer

Hello, and thank you for reaching out to Astound Broadband. We appreciate your feedback regarding this app. We'd be glad to review your account with you and assist you with your billing concerns. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you with your billing concerns. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -Jackie

Hidden Fees, Useless App, Poor Customer Service

A new Astound internet service customer. Lots of hidden fees. The price that is advertised is scam. Be expected to pay three times that of the advertised price. Consider other options if you can.

Wethegreat

6 months ago

Response from developer

Hello! Thank you for reaching out to Astound Broadband. We strive to provide the best experience for our customers, and that includes offering competitively priced service. Let's review your account together! Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you with your billing concerns. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -Jackie