I know, and I understand the principal language for transcriptions is English, but because Plaud relies on openAI tech, l thought this process would be more accurate, There are a lot of nonsense words, in the transcription process. I lost my confidence in Plaud looking for another company, and services.
The device has a great look/feel/build quality, and the audio sounds clear and crisp. That said, the app leaves a lot to be desired — most importantly, the AI summaries. When compared to the generative AI capabilities of analogous tools like FathomAI or OpenAI’s GPT-4 (by copy/pasting Plaud’s transcription to summarize) — Plaud’s AI capabilities fall far short of expectations.
Fortunately, that’s fixable, and while probably more expensive to provide newer, better, faster LLM models — I’d be willing to pay more to get AI summaries on par with the apps previously mentioned.
I’m cautiously optimistic that the app will improve over time, and while I’m happy with the purchase and can use a copy/paste to ChatGPT approach for now, I wouldn’t yet recommend purchasing to a non early adopter type… yet.
Recorded my first meeting and depended on this to take my meeting notes. Well, it’s stuck in an uploading phase and has been for hours. No idea what to do.
Developer Response
Dear Natalie, we apologize for the inconvenience you are experiencing with the recording. You may attempt to retranscribe the recording to see if it resolves the issue. If you require additional assistance, please don't hesitate to reach out to us at support@plaud.ai. We are committed to resolving the problem and ensuring your satisfaction.Put this on my phone and watched a short YouTube video to test it out. Woke awesome. The transcription and summary were organized and spot on. Can’t wait to put this to the test in meetings.
Developer Response
Dear J.Ten, we're so happy to hear that you had an awesome experience with our app! It's great to know that the transcription and summary were organized and accurate for the YouTube video you watched. We're confident that our app will be a valuable tool in your meetings. Thank you for your feedback and we look forward to hearing about your future experiences with our app.A friend once told me “you can’t fall in love with potential.”
This is a good case of that—there’s a long way to go before this product is ready for real world use. I’m hopeful it gets there, but it’s not terribly useful at the moment; particularly considering the cost to transcribe.
Developer Response
Dear customer, your feedback is highly valued, and we are committed to improving our product's functionality to ensure your satisfaction. Additionally, we are actively exploring ways to make our product and service more affordable while maintaining its quality. If you have any queries, please feel free to contact us at support@plaud.ai. We sincerely appreciate your support and trust!Both the app and physical device do not work as advertised.
Not worth it. Save your money
Developer Response
Dear Ndenu, we value all customer feedback and would like to investigate this further to offer a solution to your problem. Please reach out to our customer support team at support@plaud.ai with more details about your experience. Your feedback is important to us as we strive to enhance our product and provide a positive customer experience.With as much time as they had to make the app, it should have been a lot better.
There’s no action items section and the summaries are poor. The most recent call I had summarized all the banter/small talk in the first 5 mins of the call and ignored the remainder of the call which was most critical.
I’ve lost faith in the product and it’s way too far from where it should be.
Developer Response
Dear customer, we apologize for any inconvenience caused. Please don't hesitate to contact us at support@plaud.ai regarding your issue so that our engineers can address it. We are dedicated to enhancing our product and providing a seamless experience for our customers. Your feedback is invaluable in helping us achieve this goal. Thank you for your patience and understanding as we work to improve our product.
Vocu
murph001
NatalieCrowe
J.Ten.
bfhawkins
Ndenu
Winnj1987
