Impossibly bad user experience.
A mobile application that makes it impossible to register as a new user. Did anybody actually test this application? In short, skip the phone app and experience the historical joys of HTML on the desktop. Rotary phones and index cards next?
-Mobile deposits?
As far as i can tell, and i hope i’m wrong, but the only point in this new update is to eliminate mobile deposits, which was one of its most useful features.
Finally updated!
The bank has been notifying us for months about the upcoming update to the website and mobile app, and after a significant delay it’s finally released! So far so good!
Liked the older version better
Don’t enjoy this new version as much as the other one. Not a smooth launch either but it’s up and going now. Hope it gets better
Poor Execution
Not only could I not access my money for 3 days, but now your app is dysfunctional; You have to reenroll for online banking, re-setup your username and password, reset your 5 (no longer 4) digit code, and after all that your app breaks down when I try to login. I’ve needed to access my money since Friday and now it’s Monday and I still can’t - this is horribly unacceptable and I’m considering moving to a new bank.
Show less
Pitiful
First Bank DID alert its customers that the system would be down on the 23rd and 24th.
I enrolled this morning about 7:45 am. It’s now about noon and I still can’t access my account either on the computer or on the new app.
So now I’m into my third day without access to my accounts. Not what I would call a ‘Better Banking Experience’.
I enrolled this morning about 7:45 am. It’s now about noon and I still can’t access my account either on the computer or on the new app.
So now I’m into my third day without access to my accounts. Not what I would call a ‘Better Banking Experience’.
Show less
Unnecessary transition at inconvenient time
I have no way to access my bank information from my phone. They shut the original app offline on a Friday and put up a new one 3 days later. Then the kicker is they can’t even enroll you because of server traffic! Terrible handling and policy.
Ridiculous
Going on 4 days without online access.
Let your customers know your going to take access away
I got a letter in the mail about the change of apps and 3 days with no access ON THE FIRST DAY WITH NO ACCESS. Why wouldn’t you give your customers appropriate notice? If not just to avoid cranky customers??!
Good Luck
What a poor roll out…Can’t log in with this app or my old online banking. Really handy. Will be looking for a new bank. Good luck with your app.
