Leave a Review SafePass
I need my backup code
I lost my backup code recently and I cannot get my backup code back and now I have no way to logging in to one of my very important accounts. I regret doing this.John02794
Developer Response
Dear John02794, we are very sorry that you have encountered problems in using our products/services.I'm sorry to hear that, but you can't sync your account on another device without a backup. Let us know if you need help and we'll do our best to support you. support@zysoftapps.comUpdate
Thanks for reaching out to me. I think 2fa is important and yet I was hoping for a way to get it without having to pay for it at $40/year on a limited number of websites. Paying $40/year to use 2fa on a single website (in my case, GoDaddy) creates too high of a barrier to entry and so I didn’t move forward with your service at this time.
OLD MESSAGE: It’s set up as a way to protect your GoDaddy account, but then they want $40 a year. I’m only using one website for 2fa and you don’t have a free option? No thanks. Please let me know when you’ve fixed this.Show lesszcochran88
Developer Response
Hello, zcochran88! The fees we charge help us invest in the development and improvement of the app, providing you with a smooth and enjoyable user experience. We're always working on new features and enhancements, so stay tuned for exciting updates! Sorry, we didn't understand the problem you expressed, can you send detailed instructions to support@zysoftapps.com, we will deal with it as soon as possible.Scam
Stay away this is not Microsoft AuthenticatorKKH578
Developer Response
Dear KKH578, our app complies with all requirements of Apple's official app store and complies with all relevant regulations and laws and regulations. We are a legitimate app. Please describe your problem in detail and contact us at support@zysoftapps.com, we will be happy to help you.SCAM!!
DO NOT DOWNLOAD THIS IT IS A SCAM FORCES YOU TO BUY A YEAR SUBSCRIPTION. SEND EMAIL THROUGH THERE CONTACT AND BOUNCES BACK RIGHT AWAY SAYING EMAIL IS INVALID. APPLE NEEDS TO REMOVE THIS APP!!Amberb07
Developer Response
Hi, Amberb07. Please check whether your network connection is normal, and make sure you have entered the correct contact information, you can contact us by email at support@zysoftapps.com. If you want to cancel a subscription, please find it in your Apple ID Settings -> Subscriptions and cancel before the 3 days expire. Otherwise, according to Apple's subscription rules, the fee will be charged automatically.Mr
WalexFD2XW53NJCM2
Developer Response
I'm Emma, your dedicated agent. If you need any assistance, please don't hesitate to contact us. support@zysoftapps.comThis app pop up when searching Microsoft Authenticator and mislead users to accidentally purchase it
Misleading users to purchase. Pop up when searching Microsoft AuthenticatorAmanda017835
Developer Response
Dear user, we appreciate your feedback. Our app complies with all requirements of Apple's official app store and complies with all relevant regulations and laws and regulations. We are a legitimate app. Please feel free to contact us. support@zysoftapps.comWrong app
I do not want this app or to pay for it. I was fooled into thinking it was the one I needed for school as the name and symbol were nearly the same. I want to stop the subscription and get my money back!Aredsyyfhdhghbb
Developer Response
Hello, Aredsyyfhdhghbb! If you are using an iOS device, you can cancel the subscription on our app through the following steps: App Store -> Click your avatar -> Subscribe -> Click our app name -> Unsubscribe. Our email is: support@zysoftapps.com.This is a scam!!!!!!!!!!
This a scam and apple will not reverse the charges!!!!!MichelleFrantom
Developer Response
Dear MichelleFrantom, please rest assured that our application is a formal application that has been officially reviewed by Apple and will not engage in any fraudulent activities. If you have any questions, please feel free to contact our customer support@zysoftapps.com.Scam
I am trying to get my money back they charged me $40.79 this is a scam. This app doesn’t work at all.turoebxm fjf
Developer Response
Dear turoebxm fjf, If you need a refund, please contact us: support@zysoftapps.com . We will guide you through the refund steps.New to app
I have not used app yetQueen Prophetess
Developer Response
Hi, Queen Prophetess， Our email is: support@zysoftapps.com.
