CarParts.com User Reviews

CarParts.com
CarParts.com
US Auto Parts Network, Inc

Top reviews

Leave a Review CarParts.com
  • Car parts

    I was really happy with my purchase. The bumper I order really fit

    Developer Response

    That’s fantastic to hear! Getting the right fit for automotive parts like a bumper can make all the difference. It’s great that your purchase met your expectations. We are looking forward to doing business with you again soon!
  • Loading issues

    Most of the time the app won’t load properly. Just a blank white screen. I tried deleting the app and reinstalling it. Also tried updamy phone and even that doesn’t work. I usually have to wait a few hours or even until the following day until it works again.
  • Don’t purchase from this app it’s scam

    Don’t purchase from this website they give u the wrong items and when u wan to return them they won’t refund u ,this company scam save yourself some time go purchase from different website that’s not this ,bad experience

    Developer Response

    I’m sorry to hear about your experience. We always aim to deliver top-notch service to our customers and ensure their vehicles get back on the road smoothly. We understand that sometimes an ordered item may not be the perfect fit, which is why we offer a 60-day return policy. As long as our return guidelines are followed, there shouldn’t be any issue obtaining a refund for a returned item. Your satisfaction is our priority, and we’re here to assist you through this process. If you'd like to discuss this further or if there's anything else we can assist you with, please don't hesitate to reach out to us at 1-866-545-4653. We're here to help.
  • Beats any auto parts store

    Fast shipping and 100% accurate parts, for ANY vehicle.

    Developer Response

    That’s fantastic feedback! Getting fast shipping and accurate parts is crucial, especially when it comes to vehicle maintenance or repairs. We're delighted to have provided you with such reliable service!
  • Sent me the wrong part refuses to have any form of honor and send me a refund or my part

    I spent 20 minutes in the phone with a “Christian” and clearly stated I wanted a replacement part they said that he would put in a request for a replacement I stated “ it’s not my fault you guys sent me the wrong part it shouldn’t be a request if it’s going to be a request I would just like a refund.” He assured me it was not going to be a request and instead was going to be expedited to me in 2 days at the end of the call he states ” the company will reach out to me based on my request” I immediately stated “I do not want the replacement and instead would like to receive a refund” man put me back on hold came back later talking about it’ll be “30+ days” after they receive the wrong part they sent me after asking to speak to the manager or someone of higher authority he stated he was in another call and couldn’t come to the phone and my best bet was to call back later which is a joke not professional solutions to problems they fix not professional business practices 1/10 would not do business with this company again
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    Developer Response

    I'm truly sorry to hear about the frustrating experience you encountered. It's unacceptable that you didn't receive the resolution you requested and were provided with conflicting information during your call. I want to clarify our process: we have a 60-day return policy, and refunds are typically processed within 5 business days after we receive and inspect the returned item, not the 30+ days as mentioned. Your time and concerns are incredibly important to us, and we sincerely apologize for any inconvenience caused. Rest assured, we take your feedback seriously, and we're committed to addressing this matter internally to improve communication and resolution for all our customers in the future. If you'd like to discuss this further or if there's anything else we can assist you with, please don't hesitate to reach out to us at 1-866-545-4653. We're here to help.
  • Don’t buy from this company

    I tried buying a blower motor resistor for my 1994 Chevy k2500 and thanks to their screwed up guaranteed fit system I had the wrong part and they refused to give me a shipping label they said they will give me and told me that they will not accept the return this company is built off of scamming customers
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    Developer Response

    Thank you for your feedback. We appreciate it as a valuable tool for improving our systems and services. If the received item doesn't match the description or meet expectations, our 60-day return policy covers you. Please contact our customer service via phone, email, or chat for immediate assistance, available 7 days a week.
  • Review

    I love the time frame it was on time and delivered properly I would recommend car parts to any of my friends
  • I’m unable to purchase anything on the app

    I’ve tried Apple Pay and it gives me an error. When I type the address and try to press save and continue it doesn’t do anything
  • Convenient

    Easy to find parts for your car, and fast shipping

    Developer Response

    Thank you for the positive feedback! We're glad you found the parts easily, and we aim to provide fast shipping for your convenience.
  • Late delivery and lost tracking

    I ordered grille bumper for my car. It supposed to deliver on 19 September but it’s not delivered. Even tracking number is not working. I asked customer service and they says I need to wait for few days.

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