Leave a Review bOnline phone 3.0
Terrible customer service
Terrible customer service. I cancelled after 4 days, I was told this would work with WhatsApp business and it doesn’t. I am hard of hearing and couldn’t discuss the with the cancellations team. I asked to be emailed. The first two people I spoke with said this would be fine and that I had a 30 day period to pay for. I paid up to that date. The third person informed me this was a contract and I couldn’t leave for the year. He also said that as I hadn’t answered the phone to the cancellations team my initial call was not logged as a cancellation. I asked for email contract! This was at the start of Sept, I asked again for the cancellation team to email me, but here we are with lots more emails and texts telling me I have to pay for another month. I have emailed again and no contact. This company has NO internal complaints system or a line of supervision and I was told I could speak with anyone else. Don’t waste your money and time. There are others, cheaper who do consider disabled customers.Show lessLa_xx
Great service
Abdullh was fantastic , couldn’t ask for better service. Knew the fault we were having and resolved instantly.Mk vehicle solutions
Very buggy app, phone support not willing to help
Everytime you make a call it opens Facetime app, phoned support but they were unwilling to try and find a solution.
Also can't type in numbers with keyboard on the dialer screen have to tap each button number with mouse one by one, old rotary phones were quicker.
Support not helpful at all, basic things need to be fixed, will be looking for another solution.Show lessOlivia5552001
Easy setup, mobile app has issues.
It’s very easy to set up a virtual landline with bOnline and the onboarding experience was great. Was also very easy to set up the VOIP handset to connect it to my new landline number.
However, the mobile app is frustrating me. Currently the app does not cause my mobile to ‘ring’ when someone calls the landline number and voicemails also do not play back (no sound) through the app.
In summary easy set up, works well on the computer and desk phone, but the mobile app is not currently doing the job for me.Show lesslankyjewell
Developer Response
Hi, Please can you email complaints@bonline.com with your contact details as we are unable to locate your account. We are sorry for the inconvenience. Once we receive your response, our tech team will be in contact to adjust a few settings to ensure that your mobile rings when receiving calls and that voicemail audio messages are retrieved. Please don't worry, all of this will be sorted in just a few quick minutes. Kind Regards, Su Complaints Team Leader.Can’t escape BOnline fast enough
Hounded to go on to this app whilst on holiday and at the end of the week they turned my number off even though they had agreed to call me after my holiday.
Set up on this app and now we no longer get options for our different businesses and all calls come through as our number so we can not phone anyone back.Show lessMcloughs
Developer Response
Hi, Please can you email complaints@bonline.com with your contact details as we are unable to locate your account. We are sorry for the inconvenience, usually, our migrations are smooth sailing but please don't worry this will be addressed internally. In the meantime, our developers are working on ensuring the caller ID is displayed when a divert is enabled. We look forward to your response and having all outstanding queries sorted. Kind Regards, Su Complaints Team Leader.Unreliable app
Always having to restart phone to make app work and recently it’s stopped notifications for any calls. Uninstalled app and reinstalled, worked for 20 mins now doesn’t work at all. Had issues since I joined in November 2023. Upgraded to 3.0 and still useless. Customer services never fix anything. Will move once contract is up. They then will hassle me after this review as usual.Show lessTarmacTerror
Developer Response
Hi, Please can you email complaints@bonline.com with your contact details as we are unable to locate your account. Once we receive your response, our team will get in contact and have this sorted for you. There was a known concern with not receiving notifications however this has been resolved but once we allow all permissions this will easily be resolved. Kind Regards, Su Complaints Team Leader.Excellent service
Alfreda was quite friendly and explained to me step by step how to use the app on the mobile and on the computer. Thank youJoyful Care for You Ltd.
No phone from Thursday to Tuesday
No phone from Thursday to Tuesday then couldn’t hear anyone calling so had to copy and paste number in to iPhone and call back. Everyone said they would sort and call back and no one did. Would give them zero stars as that’s how much it work. Wouldn’t use again and moved over to snap mobile before at end of week of having terrible service. They made me a bunch of promises and didn’t keep one.
Now they told me I’m stuck with them or pay £260
Loads of emails saying no one can phone us
we can’t install on our other handset
I have to get a call then phone back using my mobile if they can get through. Can’t hear them if they do
This company is an absolute joke
Everyone promises to call back and no one does
Stay away at all cost
I’m not sure who is giving them 5 starts but it can’t be really if they run the company this wayShow lessJo the customer
Developer Response
Hi Jo, We are sorry for the inconvenience, our team should have easily had this fixed when you first made contact. Please could you email complaints@bonline.com and a senior tech rep will get in contact and have this all sorted. I will personally ensure we live up to the expectations that were first set. Best wishes, Su Complaints Team Leader.Fantastic customer service by Ianda
Ianda was an enormous help to me when I could not figure out how to record my greeting message. She explained everything I need to know.Rosielee8
Easy install
Great app, easy install. Called back a few times to make double triple sure it worked. Impressive customer service. Thank you!all jhfs
