SMART tag™ Parent App User Reviews

SMART tag™ Parent App

Secured Mobility LLC

Education

Lifestyle

Reviews Summary

Positive highlights

🙌

This app hasGreat customer service

📍

This app hasLive map tracking of bus route

🔔

This app hasUseful push notifications for bus arrival/departure

Negative highlights

❌

This app hasApp frequently crashes or fails to load data

⏱️

This app hasInaccurate bus arrival time estimates

🗺️

This app hasLack of real-time bus location tracking on map

🔒

This app hasIssues with account linking and login

🚫

This app hasInferior to previous website version

🤯

This app hasOverwhelming during peak usage times

Top reviews

Most RecentHighest RatedLowest Rated

Horrible

It does not work. Notifications don’t usually show up and when they do they are wrong. My kids will randomly disappear from the My Students. The map has only “worked” once and went from at school to at stop without anything in between.

The web version was so much better. In over 5 school years, with 2 kids riding different buses, the map was wrong 1 time! Notifications were also spot on except for the last 3 months of the year. Probably when they were testing the app 🤬

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mcx2mcx

4 months ago

Website was better

WHY IS THERE NO LIVE MAP ANYMORE?!?!?
Seriously, I wanted this to work and I wanted to like it better than the website, but this is so dumb and unreliable! I signed up for “alerts” 10 mins away…I get “bus will be there in 4 minutes” A map appears, then disappears. It constantly tells me that I don’t have children, then about an hour after school starts (when no one is using app), I suddenly have children again! This is terrible!!

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greasy reesey

4 months ago

Response from developer

We apologize for your experience. We know the importance for you to have accurate information about your students. Our team is working diligently to correct the capacity and resource issues causing student information to “appear missing”. Regarding the live map, based on feedback from school districts nationwide and for the safety of students and drivers, the live map location of the bus is available from the time you receive the SMART Alert arrival notification (default 20 mins) up to the time the bus leaves your home stop. The Parent App includes new features that let you choose a time setting for bus arrival notifications and each time your student loads and unloads the bus. Thank you for your patience.

This app doesn’t work!

First of all, it won’t download to your actual phone. So the only way that you can actually access it is you have to keep going back into the App Store and click on it that way. In Other words, when you download the app, it doesn’t appear on your actual home screen of your phone.

Also, after you register your child, and it says, click on dashboard, or link another student, none of those buttons actually does anything. You click on them and they flash, but you don’t go anywhere. If you exit out of the app, and try to log back in, your child that you just registered has disappeared and you have to start all over on a loop.

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thaumus

4 months ago

Response from developer

We apologize for your experience. We know the importance for you to have accurate information about your students. Our team is working diligently to correct the capacity and resource issues causing student information to “appear missing”. A software upgrade is in development and will be released within a week. We are committed to restoring to full functionality as soon as possible. Thank you for your patience.

The website was better

It’s okay I rather get on the website but it’s no longer available only tracking thru the app it crashes a lot I’m guessing is cuz a lot of people are on it at the same time sometimes it works sometimes it doesn’t i prefer if we could start tracking once the kids get loaded not till it’s near drop off

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cattyy17

4 months ago

Response from developer

We're sorry for the frustration. The parent app development was at the request of parent feedback and our districts. A lite version of the parent portal is in development and will be available this fall. A Customer Success team member will help you with the new features and notifications. Please get in touch with support@smart-tag.net.

Tracking

I think the app needs to be upgraded and updated to where parents/guardians can actually track the bus in real time, whether the child is on the bus or not, just like it was when we had to use the Online version in which that no longer is an option. We were able to see where the bus was in real time that way parents/guardians didn’t have to wait outside for long periods of time. I had to wait 25-30 minutes outside in the blistering heat because the bus was that late and I was not able to track it.

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Dodge1000RR

4 months ago

Response from developer

We are so sorry for the inconvenience and frustration. We know the importance for you to have accurate information about your students. Our team is working diligently to correct the issues. A software upgrade will be released within a week. We are committed to restoring to full functionality as soon as possible. Thank you for your patience. Feel free to contact us at support@smart-tag.net for questions.

Useless, slow, inconsistent experience

From the beginning, this app has been a hassle. Getting my husband signed up as coparent was ridiculously difficult. The app is glacially slow to load or refresh, notifications don’t work at least half the time, and every other time I open the app it says there is no student linked to my account though nothing has changed on my side of the app. My husband‘s version, on the same model phone and at the same location for connectivity, sometimes displays of semi-live map of the bus location with notifications. Mine, the main parent account, has never shown a map.

I cannot fathom having a first-time bus rider and thinking I would be able to rely on this app to inform me of the bus details and movement of a younger child! Our child is older, and could likely write a better, more robust app. I’m going to be at the next school board meeting to discuss how much money they are wasting using this sad excuse for an app.

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BessATX

4 months ago

Response from developer

An issue with the App performance is due to the extraordinarily high usage. We sincerely apologize for the inconvenience and for your poor experience. We resolved the issue and continue to monitor to ensure our system performs as designed. We are committed to providing the best experience possible to help you have peace of mind. Thank you for your patience

Needs Work

I do appreciate the option to view my child’s activities and the alerts. The new (to me) app is slow and seems to crash during high use times, pickup and drop off. That is exactly when the app is most likely to be used. I am hoping there is an update soon to fix this. Thank you.

RTMomma

4 months ago

Response from developer

We are so sorry for frustration. Our team is working diligently to correct the issues. A software upgrade to will be released within a week. We are committed to restoring to full functionality as soon as possible. Thank you for your patience. Feel free to contact us at support@smart-tag.net for questions.

App is not working most of times

I receive push notifications for any time my kids are checking in/out to the bus but if I go to the app it does not display anything. Then if I refresh the app, all the windows will continue trying to load content forever and nothing is displayed. I can’t see my profile, bus route, my kids, etc. After about 4h the app loads the information but I need to refresh because it says no activity, so it goes to the first stage in an endless loop.

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……,.,.,..

4 months ago

Maps unavailable

It only shows you the map after you have been notified. Doesn’t tell you that that’s the way it works my wife has notification set to 20 minutes and can see the map at that point I have mine set to five minutes and can’t see anything till my notification pops up. No way to see it before then even if I were to change to a later notification just to see the map it doesn’t register.

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UkeCast

4 months ago

Response from developer

We apologize for the inconvenience. Based on feedback from school districts nationwide and for the safety of students and drivers, the live map location of the bus will only be available from the time you receive the SMART Alert arrival notification (default 20 mins) up to the time the bus leaves your home stop. The Parent App includes new features that let you choose a time setting for bus arrival notifications and each time your student loads and unloads the bus.

No real time map view

The app is garbage for all purposes. Previous web app had real time map which let us know the location of bus if bus was delayed so we can leave accordingly. FYI the bus was delayed by 15 min today on the first day and kids are waiting at the stop in a mosquito infested environment because there is no notification or map indicating where the bus is or if it is going to be late. Furious at the incompetence of the developers of this app.

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Gauravsri

4 months ago

Response from developer

An issue with the app performance was due to the extraordinarily high usage. We sincerely apologize for the inconvenience. We resolved the issue and continue to monitor to ensure our system performs as designed. Based on feedback from school districts nationwide and for the safety of students and drivers, the live map location of the bus will only be available from the time you receive the SMART Alert arrival notification (default 20 mins) up to the time the bus leaves your home stop. The Parent App includes new features that let you choose a time setting for bus arrival notifications and each time your student loads and unloads the bus. We are committed to providing the best experience possible to help you have peace of mind. Thank you for your patience.