SMART tag™ Parent App User Reviews

SMART tag™ Parent App

Secured Mobility LLC

Education

Lifestyle

Reviews Summary

Positive highlights

🙌

This app hasGreat customer service

📍

This app hasLive map tracking of bus route

🔔

This app hasUseful push notifications for bus arrival/departure

Negative highlights

❌

This app hasApp frequently crashes or fails to load data

⏱️

This app hasInaccurate bus arrival time estimates

🗺️

This app hasLack of real-time bus location tracking on map

🔒

This app hasIssues with account linking and login

🚫

This app hasInferior to previous website version

🤯

This app hasOverwhelming during peak usage times

Top reviews

Most RecentHighest RatedLowest Rated

😒😒😒

Me estresa que no me deja ver el bendito camión 🥴 en el web era más fácil

LbGCb

8 months ago

Response from developer

Agradecemos sus comentarios. Ciertas funciones se activan a discreción del distrito escolar, incluida la visualización del autobús en la aplicación. Póngase en contacto con el departamento de transporte de su escuela o con nosotros en support@smart-tag.net. Estamos aquí para ayudarte.

Great customer service!

App wasn’t sending notifications. Customer service replied quickly and helped troubleshoot, now it’s back to working great. Love the app!

Mom12087

8 months ago

Response from developer

4/23/24 - Thank you for your recommendation and for modifying your review. Our customer success and implementation teams are here to help you. :-) Thank you for your feedback. By default, all SMART Alert notifications are off and specific to each student. School push notifications are turned on in your account. Individual SMART Alerts are turned on in your specific student profile. Please contact our customer support team for individual assistance at support@smart-tag.net.

No notifications after latest iOS update

Please update the app so that it sends notifications. Since updating to latest iOS version, I am no longer getting any notifications from the app.

Mom12087

8 months ago

Response from developer

Thank you for your feedback. By default, all SMART Alert notifications are off and specific to each student. School push notifications are turned on in your account. Individual SMART Alerts are turned on in your specific student profile. Please contact our customer support team for individual assistance at support@smart-tag.net.

Does not link,

This really doesn’t work. I am the primary parent. This doesn’t recognize my child mail. Then it links me in as a secondary and doesn’t pull my ONE child that rides a bus. Pointless app.

KiKi SD

8 months ago

Response from developer

We apologize for the frustration. We want the app to work for you. Please contact our customer support team for individual assistance at support@smart-tag.net. We are happy to assist you and work with the district to help get your account set up correctly.

Nice to be Notified But…

This app has an issue where it doesn’t always show where the bus is on the route. Makes it kind of a pain. Some days it looks like it’s working and other days it doesn’t.

YELLOWCAKE.

8 months ago

Response from developer

We appreciate your feedback. Certain features are turned on at the discretion of the school district. When the driver signs into the route, the personal time parameters and notification settings may impact when the map is available. Please contact our customer support team for individual assistance at support@smart-tag.net.

Nomenclature

Please update the naming convention so that it is labeled as “Smart Tag” rather than the current listing as “Parent App” on iPhones.
Search and listings of the app in menus falls under “Parent App” and really doesn’t fit into the more commonly known name, “Smart Tag”.

The_Bake

9 months ago

Response from developer

We value your feedback as it will help inform our roadmap to make this the best app it can be. We will pass this information to the product development team.

Add the real time map please

In the web application, I can see my child after his badge scanned. So I know where he’s at. Now the map only started to appear after he’s approaching and the message sent. In normal situation, this is ok, but when weather happens and the time is way delayed, it is useless to have this app as I am blindly waiting for the message to appear.

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kmm1278

9 months ago

Response from developer

Thank you for reaching out to us. This new version allows for more custom notifications for parents in addition to the previous arrival alerts. Certain features are turned on at the discretion of the school district. When the driver signs into the route, the personal time parameters and notification settings may impact when the map is available. We would like to help you customize your parent settings. Please contact our customer support team for individual assistance at support@smart-tag.net.

Awesome app, great functionality - finally!

Finally it arrived! Functionality is great and I love the SMART Locate feature where I can track the bus on a route viewing it on the live map! And notifications come as push-notification which I like better than email or text. Hope more districts migrate to using the App sooner so that more parents can enjoy its benefits.

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90212456799

9 months ago

Response from developer

Thanks for giving the Parent App a 5-star review and sharing it with the community! :-)

Wow way to go SMART tag

This app is amazing. This really eases my mind as a parent knowing where my kiddos bus is and what time it’s expected to our stops. Very easy to set-up the account and link my student. Thank you for giving me this visibility.

Shotgun Shannon

9 months ago

Response from developer

Thanks for giving the Parent App a 5-star review and sharing it with the community! :-)

Don’t download until app is ready

I’ll go ahead and add on to the other reviews that have said they can’t login because it says “Incorrect email or password” because our school district hasn’t adopted the app yet. If schools won’t use it until the 2024/2025 school year as developer responses say, why release it so early? Just wait and I’ll happily update the review, but so far parents should not waste their time with this.

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Mario Ajero

10 months ago

Response from developer

We appreciate your feedback. The app is released because some school districts are currently using the app. The decision of when to make the switch is at the discretion of the school district. Until your district has activated the Parent App within their system, you can access your student's information through the parent web portal at https://parent.smart-tag.net/Account/Login. Please contact your student's campus or our customer support team for further assistance at support@smart-tag.net.