This really doesn’t work. I am the primary parent. This doesn’t recognize my child mail. Then it links me in as a secondary and doesn’t pull my ONE child that rides a bus. Pointless app.
Developer Response
We apologize for the frustration. We want the app to work for you. Please contact our customer support team for individual assistance at support@smart-tag.net. We are happy to assist you and work with the district to help get your account set up correctly.This app has an issue where it doesn’t always show where the bus is on the route. Makes it kind of a pain. Some days it looks like it’s working and other days it doesn’t.
Developer Response
We appreciate your feedback. Certain features are turned on at the discretion of the school district. When the driver signs into the route, the personal time parameters and notification settings may impact when the map is available. Please contact our customer support team for individual assistance at support@smart-tag.net.Please update the naming convention so that it is labeled as “Smart Tag” rather than the current listing as “Parent App” on iPhones.
Search and listings of the app in menus falls under “Parent App” and really doesn’t fit into the more commonly known name, “Smart Tag”.
Developer Response
We value your feedback as it will help inform our roadmap to make this the best app it can be. We will pass this information to the product development team.In the web application, I can see my child after his badge scanned. So I know where he’s at. Now the map only started to appear after he’s approaching and the message sent. In normal situation, this is ok, but when weather happens and the time is way delayed, it is useless to have this app as I am blindly waiting for the message to appear.
Developer Response
Thank you for reaching out to us. This new version allows for more custom notifications for parents in addition to the previous arrival alerts. Certain features are turned on at the discretion of the school district. When the driver signs into the route, the personal time parameters and notification settings may impact when the map is available. We would like to help you customize your parent settings. Please contact our customer support team for individual assistance at support@smart-tag.net.Finally it arrived! Functionality is great and I love the SMART Locate feature where I can track the bus on a route viewing it on the live map! And notifications come as push-notification which I like better than email or text. Hope more districts migrate to using the App sooner so that more parents can enjoy its benefits.
Developer Response
Thanks for giving the Parent App a 5-star review and sharing it with the community! :-) This app is amazing. This really eases my mind as a parent knowing where my kiddos bus is and what time it’s expected to our stops. Very easy to set-up the account and link my student. Thank you for giving me this visibility.
Developer Response
Thanks for giving the Parent App a 5-star review and sharing it with the community! :-)I’ll go ahead and add on to the other reviews that have said they can’t login because it says “Incorrect email or password” because our school district hasn’t adopted the app yet. If schools won’t use it until the 2024/2025 school year as developer responses say, why release it so early? Just wait and I’ll happily update the review, but so far parents should not waste their time with this.
Developer Response
We appreciate your feedback. The app is released because some school districts are currently using the app. The decision of when to make the switch is at the discretion of the school district. Until your district has activated the Parent App within their system, you can access your student's information through the parent web portal at https://parent.smart-tag.net/Account/Login. Please contact your student's campus or our customer support team for further assistance at support@smart-tag.net.Downloaded the app but it keeps telling me my email and password are incorrect. When I do it on the website it works only issue with the website is the map doesn’t load up.
Developer Response
Thank you for providing your feedback. We would like to share that the Parent App is new, and most districts have not yet migrated to the Parent App from the web-based Parent Portal. The decision of when to make the switch is at the discretion of the school district. Most districts plan to make the migration between spring break 2024 and the start of the 2024/25 school year. The error message "Incorrect email or password" is because the parent portal information has not yet been uploaded to the parent app. In regards to the map not loading, some districts do not have the map accessible for the parents. Until your district has activated the Parent App within their system, you can access your student's information through the parent web portal at https://parent.smart-tag.net/Account/Login. Please contact your student's campus or our customer support team for further assistance at support@smart-tag.net.Wonderful concept but it is a faulty app. I am unable to log into my account through the app. I verified it through the website and I was able to log in just fine, but when I tried logging in through the app, it just continued to give me an error of “incorrect email or password”.
Developer Response
Thank you for providing your feedback. We would like to share that the Parent App is new, and most districts have not yet migrated to the Parent App from the web-based Parent Portal. The decision of when to make the switch is at the discretion of the school district. Most districts plan to make the migration between spring break 2024 and the start of the 2024/25 school year. The error message "Incorrect email or password" is because the parent portal information has not yet been uploaded to the parent app. Until your district has activated the Parent App within their system, you can access your student's information through the parent web portal at https://parent.smart-tag.net/Account/Login. Please contact our customer support team for further assistance at support@smart-tag.net.
KiKi SD
YELLOWCAKE.
The_Bake
kmm1278
90212456799
Shotgun Shannon
Mario Ajero
SRenee90
legitimate shill
