This app when you want to change a password does not send a code to your email. I even checked my junk folder
Developer Response
We're sorry the app is frustrating. We want it to give you peace of mind. For account settings and login troubleshooting, please contact support@smart-tag.net for individual assistance. Once you are logged in, at the bottom of the Account section is the Help Center. Tap on the "Help Center" button to access FAQs and support contact info for your district. Thank you.Signed in on the app and got linked to my child. Now the app is completely glitched out. I’m not connected to my children. It keeps asking me to link a child and my account continues in an infinite loop of loading and can’t even sign out or do anything.
Developer Response
We apologize for the frustrations you are experiencing with the app. Please verify that you are on the current version, 1.2.10, and try to relink your student. if that is unsuccessful, please contact us directly at support@smart-tag.net for troubleshooting. We want this app to work for you.Terrible app. Takes an eternity to do anything in this app. I’ve updated it and still doesn’t work right. Won’t link my kids. Or it will link and then not show up on my dashboard. This app needs a lot of work
Developer Response
Thank you for reaching out to us. Due to the safety and security around student information, the information that the district has on file must match what you are using to validate your account. Once your email is updated with your school district it can be updated in the parent app. For account settings and login troubleshooting, please contact support@smart-tag.net for individual assistance. We want the app to work for you.for some reason my account page wont load at all and im trying to log in and it wont let me !!
Developer Response
Thank you for reaching out to us. Due to the safety and security around student information, the information that the district has on file must match what you are using to validate your account. Once your email is updated with your school district it can be updated in the parent app. For account settings and login troubleshooting, please contact support@smart-tag.net for individual assistance. Once you are logged in, at the bottom of the Account section is the Help Center. Tap on the "Help Center" button to access FAQs and support contact info for your district. Thank you.Please add iPhones password manager functionality to sync it automatically and can use face id
Developer Response
We value your feedback as it will help inform our roadmap to make this the best app it can be. We will pass this information to the product development team. Thank you.Unable to login. Repeatedly create an account but still can’t log in. No forgot password email comes. Unusable.
Developer Response
Thank you for reaching out to us. We're sorry for your frustration. We want the Parent App to work for you. Due to the safety and security around student information, the information that the district has on file must match what you are using to validate your account. For help with logging in and customizing account settings, please reach out to support@smart-tag.net.I really need help to remove a child from my account, my daughter put a random kid i dont know into the account how do i remove him?
Developer Response
Please contact our customer support team for individual assistance at support@smart-tag.net. We are happy to assist you and help get your account set up correctly.Me estresa que no me deja ver el bendito camión 🥴 en el web era más fácil
Developer Response
Agradecemos sus comentarios. Ciertas funciones se activan a discreción del distrito escolar, incluida la visualización del autobús en la aplicación. Póngase en contacto con el departamento de transporte de su escuela o con nosotros en support@smart-tag.net. Estamos aquí para ayudarte.App wasn’t sending notifications. Customer service replied quickly and helped troubleshoot, now it’s back to working great. Love the app!
Developer Response
4/23/24 - Thank you for your recommendation and for modifying your review. Our customer success and implementation teams are here to help you. :-)
Thank you for your feedback. By default, all SMART Alert notifications are off and specific to each student. School push notifications are turned on in your account. Individual SMART Alerts are turned on in your specific student profile. Please contact our customer support team for individual assistance at support@smart-tag.net.Please update the app so that it sends notifications. Since updating to latest iOS version, I am no longer getting any notifications from the app.
Developer Response
Thank you for your feedback. By default, all SMART Alert notifications are off and specific to each student. School push notifications are turned on in your account. Individual SMART Alerts are turned on in your specific student profile. Please contact our customer support team for individual assistance at support@smart-tag.net.
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