SMART tag™ Parent App User Reviews

SMART tag™ Parent App

Secured Mobility LLC

Education

Lifestyle

Reviews Summary

Positive highlights

🙌

This app hasGreat customer service

📍

This app hasLive map tracking of bus route

🔔

This app hasUseful push notifications for bus arrival/departure

Negative highlights

❌

This app hasApp frequently crashes or fails to load data

⏱️

This app hasInaccurate bus arrival time estimates

🗺️

This app hasLack of real-time bus location tracking on map

🔒

This app hasIssues with account linking and login

🚫

This app hasInferior to previous website version

🤯

This app hasOverwhelming during peak usage times

Top reviews

Most RecentHighest RatedLowest Rated

Not working

First day of school and the new required app is not working. Cannot see bus route, and tells me I have no student linked to my account, but I did have a student linked yesterday. No update available for the app. When will this be working?

Al's feedback

4 months ago

Response from developer

That doesn't sound right! We'll look into this issue for you. Please contact us directly at support@smart-tag.net or (512) 686-2360 and provide the following information: Student ID # or Name, District Name, Campus Name, Student’s D.O.B., and the email or phone number the primary parent is registered with. We want this app to work for you.

Doesn’t work

Told by the district to download this app. When I go to search the district it’s not available. School starts tomorrow and I have no idea what bus they are supposed to ride or what time it gets here. Went online to the search it shows to and from with some weird number 11AM3? Or 2AM? Where is the information we need?!

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J Antoinette

4 months ago

Response from developer

We apologize for your frustrations. Due to the safety and security around student information, the information that the district has on file must match what you are using to validate your account. The reason you may not see your district is that the email addresses do not match. Please verify you are on the current version, 1.2.10, and try to relink your student. If that is unsuccessful, contact us at support@smart-tag.net and provide the following information: Student ID # or Name, District Name, Campus Name, Student’s D.O.B., and email or phone number you are trying to register with. We want the app to work for you.

Will not approve new email

I added my spouse’s email so he can register for the app and Smart Tag has it “pending” now for a week. I never received an email to confirm his use to track our child. What’s going on? Buggy app.

38;;45

4 months ago

Response from developer

Not sending the code

This app when you want to change a password does not send a code to your email. I even checked my junk folder

heatherleche

4 months ago

Response from developer

We're sorry the app is frustrating. We want it to give you peace of mind. For account settings and login troubleshooting, please contact support@smart-tag.net for individual assistance. Once you are logged in, at the bottom of the Account section is the Help Center. Tap on the "Help Center" button to access FAQs and support contact info for your district. Thank you.

Horrible

Signed in on the app and got linked to my child. Now the app is completely glitched out. I’m not connected to my children. It keeps asking me to link a child and my account continues in an infinite loop of loading and can’t even sign out or do anything.

DeeJayHBK

4 months ago

Response from developer

We apologize for the frustrations you are experiencing with the app. Please verify that you are on the current version, 1.2.10, and try to relink your student. if that is unsuccessful, please contact us directly at support@smart-tag.net for troubleshooting. We want this app to work for you.

Slow app

Terrible app. Takes an eternity to do anything in this app. I’ve updated it and still doesn’t work right. Won’t link my kids. Or it will link and then not show up on my dashboard. This app needs a lot of work

BlancoACR

4 months ago

Response from developer

Thank you for reaching out to us. Due to the safety and security around student information, the information that the district has on file must match what you are using to validate your account. Once your email is updated with your school district it can be updated in the parent app. For account settings and login troubleshooting, please contact support@smart-tag.net for individual assistance. We want the app to work for you.

wont work

for some reason my account page wont load at all and im trying to log in and it wont let me !!

angie_ja

4 months ago

Response from developer

Doesn’t sync with iPhone password manager

Please add iPhones password manager functionality to sync it automatically and can use face id

cas0501

4 months ago

Response from developer

We value your feedback as it will help inform our roadmap to make this the best app it can be. We will pass this information to the product development team. Thank you.

Worst App Ever

Unable to login. Repeatedly create an account but still can’t log in. No forgot password email comes. Unusable.

Yourenderme

4 months ago

Response from developer

Thank you for reaching out to us. We're sorry for your frustration. We want the Parent App to work for you. Due to the safety and security around student information, the information that the district has on file must match what you are using to validate your account. For help with logging in and customizing account settings, please reach out to support@smart-tag.net.

How do i remove a child from my accouny

I really need help to remove a child from my account, my daughter put a random kid i dont know into the account how do i remove him?

hannahbaker01

4 months ago

Response from developer

Please contact our customer support team for individual assistance at support@smart-tag.net. We are happy to assist you and help get your account set up correctly.