SMART tag™ Parent App User Reviews

SMART tag™ Parent App

Secured Mobility LLC

Education

Lifestyle

Reviews Summary

Positive highlights

🙌

This app hasGreat customer service

📍

This app hasLive map tracking of bus route

🔔

This app hasUseful push notifications for bus arrival/departure

Negative highlights

❌

This app hasApp frequently crashes or fails to load data

⏱️

This app hasInaccurate bus arrival time estimates

🗺️

This app hasLack of real-time bus location tracking on map

🔒

This app hasIssues with account linking and login

🚫

This app hasInferior to previous website version

🤯

This app hasOverwhelming during peak usage times

Top reviews

Most RecentHighest RatedLowest Rated

？？？

What's going on with this APP?? The school bus dynamic updates once every 15 seconds, and the school bus speed is 15 seconds slower. The point is that the APP can still be used in the morning, but it can't be used in the afternoon, I can't find the student information when I log in, and I can't re-link, the system says my email and phone number don't match?? It is not as good as the previous web version, log in to show the location of the school bus, the school bus is also updated in real time, simple and direct.

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pucca B

4 months ago

Response from developer

We apologize for your poor experience. An issue with the App performance was due to the extraordinarily high usage. We resolved the issue and continue to monitor to ensure our system performs as designed. We are committed to providing the best experience possible to help you have peace of mind. Thank you for being so patient.

No data in app

On first day of school, this app is screwed up. Data is not loading, after 10 mins data load, and it removed my linked students. And not even allowing linking it back. Useless app. They removed web page also, so don’t have any way to check buses. Very bad experience to start the first day.

NitKau

4 months ago

Website was better

The website was way better. I could see the bus on the map. That was much better than the alerts. The alerts are not reliable and with the map I could send my kid to the bus stop when the bus was close. Bring live map back.

Silviaac

4 months ago

Response from developer

Thanks for your feedback. The parent app development was at the request of parent feedback and our districts. Certain features are turned on at your district's discretion. This app allows for more custom notifications plus the previous arrival alerts. When a driver signs into a route, the time parameters and notification settings may impact when the map is available. Please contact support@smart-tag.net for individual assistance.

This app does nothing.

It does nothing besides showing my kids’ bus routes. Nowhere for me to change dismissal for the kids, or enable coparenting. I do not even know where my kids are gonna be after school on their first day of school. This app meeds serious improvements.

Sophie Streetman

4 months ago

Won’t link my student

This app will not link my student even though it is the same EXACT email I have provided both the school and Smart Tag. It’s annoying and I can’t afford to take my kid to and from school when I work almost an hour away. Please figure your app out.

CheyenneC25

4 months ago

Response from developer

That doesn't sound right. Please verify you are on the current version, 1.2.10, and try to relink your student. If that is unsuccessful, contact us at support@smart-tag.net and provide the following information: Student ID # or Name, District Name, Campus Name, Student’s D.O.B., and email or phone number you are trying to register with. We want the app to work for you.

Not loading

My app is not working correctly

Queenbeeez

4 months ago

Response from developer

We apologize for your frustration. Sometimes, the app may be slow but such instances are rare. Once you are logged in, there is a "Help Center" button at the bottom of the Account section, tap on it to access FAQs and support contact info for your district. For account settings and login troubleshooting, please contact support@smart-tag.net for individual assistance.

What’s the Point

Both students loaded correctly the day before school starts. 1st day of school and app says no students are linked but the texts are coming thru from the app. The website allowed us to see the bus where it was on its route and now we have been forced to use an app that is clearly overloaded with data that the servers can not support.

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Raginbull34

4 months ago

Response from developer

An issue with the App performance yesterday was due to the extraordinarily high usage. We sincerely apologize for the inconvenience. We resolved the issue and continue to monitor to ensure our system performs as designed. We are committed to providing the best experience possible to help you have peace of mind. Thank you for your patience.

Website was better

The app is pointless. My students have been linked from previous years. The app will tell me that my kid has been picked up under notifications but also shows I have no students linked and will not show them or their routes (to see pickup/dropoff times). Luckily I checked on a previous day when it was working so they’d even know where to go this morning and took a screenshot for them.

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jenjaks

4 months ago

Response from developer

We apologize for your frustrations. Due to the safety and security around student information, the information that the district has on file must match what you are using to validate your account. The reason you may not see your district is that the email addresses do not match. Please verify you are on the current version, 1.2.10, and try to relink your student. If that is unsuccessful, contact us at support@smart-tag.net and provide the following information: Student ID # or Name, District Name, Campus Name, Student’s D.O.B., and email or phone number you are trying to register with. We want the app to work for you.

Awful and unreliable

This app is very slow and doesn’t seem to work most of the time. Here we are on the first day of school and it’s not pulling up anything but a blank screen. I have to manually go into update status to check where my child is at constantly because the app’s notifications doesn’t work even though I have sound, badge, etc on.

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firefly_9

4 months ago

Response from developer

We're sorry for your frustrations. Please verify that SMART Alerts are on for each setting and each student you selected (To School/To Home/Load/Unload), and that the correct route is assigned to your student. For individual assistance on features and notifications, please contact support@smart-tag.net. We want this app to work for you.

Not working

The first week before going back to school. I could see my kids profile. Now that it is the first day of school is not working it’s only loading but nothing shows up in the screen. Tried calling bus transportation and it sends me to an automated voicemail.

Sally85N

4 months ago

Response from developer

We apologize for the frustrations you are experiencing with the app. Please verify that you are on the current version, 1.2.10, and try to relink your student. if that is unsuccessful, please contact us directly at support@smart-tag.net for troubleshooting. We want this app to work for you.