Liv X Mobile Banking App User Reviews

Liv X Mobile Banking App

EMIRATES NBD Bank (P.J.S.C)

Lifestyle

Finance

Reviews Summary

Positive highlights

🌟

This app hasWonderful app with new interface

🔍

This app hasEasy to navigate

💰

This app hasGood offers

🤖

This app hasSupportive customer service

Negative highlights

🤯

This app hasExtremely frustrating to navigate

🔒

This app hasDifficult to access account features like top-up, card unlock

⚠️

This app hasBuggy and crashes frequently

🕰️

This app hasSlow and laggy performance

🔍

This app hasComplicated UI, harder to find needed functions

🔄

This app hasForced migration to new app, unable to revert to old version

🚫

This app hasKey features removed, like debit card top-up and phone-to-phone transfer

🤖

This app hasPoor customer support, slow response times

🔑

This app hasComplicated verification process, issues with Smart Pass

🤔

This app hasMisleading information and guidance from the app

Top reviews

Most RecentHighest RatedLowest Rated

For activation

Firstly, I can’t activate my device. It takes 5hours. I can’t activate it. But when I update my information. Activation is working. But they don't help me when I called them and they only respond auto message on WhatsApp.

Ivy August

12 days ago

Response from developer

Hi Ivy, we are concerned to know about this. We are here to assist you. Please call us at 600521212 or write to us on service@liv.me from your registered email id with bank. kindly mention reference number LBA-00522 in email subject.

Topping up Account

The old app made is so easy to top up your account! With this new app, aside being hard to navigate, I can’t for the life of me find where to top up my account using a local debit card. Every poor upgrade

SpotlessGamer

2 months ago

Response from developer

We’re thrilled to announce that the ‘top-up’ feature is back on the Liv X App! Kindly click on "Add Money" on the home screen to add money via new card or via bank transfer. Hope this helps.

Horrible customer care, they never give you an answer on the chat and they close it

Just be aware, if you contact them through whatsapp they just waste your time. They say: just give us a moment to check. You wait and they do not respond. Then they send you a message: is there anything else i can assist you with? You write them: but you did not answer my question. Then you receive a message that the chat has been closed!!!! Start again and repeat. They NEVER answer. Phone calls are better but still i have an open request for a mistake they did for 2months now. Still not resolved.

Show less

Lindalam89

2 months ago

Response from developer

Hi Linda, we deeply value the significance of efficient customer support, and it saddens us to learn that we fell short of meeting your expectations in this regard. Please call us at +971600521212 or write to us at service@liv.me with subject reference LBA-00479, so we can help you right away.

Unfortunate update

This update to Liv X has made the app super slow and a lot harder to use, I need to close and reopen the app multiple times before I can do what I need to do even if it’s a simple transfer.

Liv had great app features and it was intuitive and useful before, it’s such a disappointment because I enjoy banking with liv but might have to change now .

Show less

Ax2la

2 months ago

Response from developer

Hi, sorry for the inconvenience. We want to take a closer look into this for you. Request you to kindly call/WhatsApp us at +971600521212 or send details to service@liv.me from your registered email address and mention reference number LBA-00476 in email subject.

Don’t trust them

Save yourself the hassle, don’t even think about signing up. The worst made app ever, I don’t like bashing support agents because they do the best with what they’ve got, but they got nothing here. I’ve never been so angry in my life than I have been dealing with Liv. I’m begging whoever is reading this to stay clear. Wallah Wio is so much better in every way. Dealing with Liv frustrated me so much I thought about ending it all. Every time I hear the name or see the logo I quiver. I shake. My blood boils. I need therapy. Save yourself.

Show less

simchal

2 months ago

Response from developer

Hi Simchal, we are sorry to hear about the challenges you have faced, we genuinely apologize for the inconvenience caused. We'd like to ensure a positive experience for you. Please write to us on service@liv.me mentioning reference number LBA-00471 in email subject and will try to resolve them at the earliest.

No Top Up

The new app is not user friendly at all. The previous app was so simple to use. I cannot work out where to top up my LIV account. Where is the wallet option now?

halamanadar

2 months ago

Response from developer

Hi, please be informed that we are working on enabling back the “Top Up” feature soon on Liv X App. Kindly stay tuned to enjoy many interesting features in our upcoming releases. In case of any other issues or concerns you can now call us at +971600521212 or write to us at service@liv.me with any further suggestions using your email ID registered with the bank and mention this reference LBA-00466

Rubbish! Developed by people who don’t KYC

The app forces you to activate smart pass before you can do anything, but my mobile number has changed and I cannot update it within the app because it needs smart pass activated to update personal details!!! Smart pass activation requires OTP verification to my old mobile number which no longer exists!! Plus I have now left UAE so cannot update details or close accounts using this rubbish updated app! The product owners and developers need to go back to India and stay there - Rubbish service 🤬

Show less

Jffbuc

3 months ago

Response from developer

If you cannot log in to your Liv X app because your Mobile number is not updated. Once you have the new UAE number(mandatory), please send us the following documents to connect@liv.me. 1. Proof of ownership to the new mobile number (screenshot of your service provider’s app with name/logo, your full name, and your new mobile number). 2. Reason for mobile number change. 3. Passport copies. 4. Visa copy. 5. Emirates ID copies (Front & back). 6. Registered/old mobile number. 7. New mobile number. For any other support, kindly call/WhatsApp us on 600521212 from your registered mobile number, so we can help ensure that your experience with us is nothing but the best.

New app is a downgrade

For some reason the new app is harder to navigate and requires a smart pass to do basically everything and when i tried to verify my account, the tasks were long and unnecessary, they first asked me to verify by email and then my phone number? Next they’ll ask me to verify my nuts. There was absolutely no need for a new app but here we are, you guys fixed what’s not broken.

Show less

unsatisfied and annoyed user

3 months ago

Response from developer

Liv X digital banking application is redesigned with required security controls to protect your personal and financial information, keeping customer experience in mind. If you would like to connect, please write to us at service@liv.me from your registered email with reference number LBA-00457 in the subject of your email or alternately call us on 600521212 from your registered mobile number.

App not working

My issue is the max time is 5 days for responding back . And the phone call received needs to be more clear. Not happy with this app nor the response from the team .

CookieAlshally

3 months ago

Response from developer

in email subject. We would like you to experience Liv X without any challenges and want to resolve the issue at our earliest

Request for Assistance: Issues with Bank Statement Download and Smart Pass Access

I can’t download my bank statement and can’t access Smart Pass. Can you bring back the old app?

_marg’s

3 months ago

Response from developer

Hi Marge, we are in receipt of your email for account closure and request for bank statement as a result of your relocation out of UAE. Kindly note, UAE mobile number is mandatory for Smart pass activation. We request you to please share the updated contact number via email to connect@liv.me, so that Liv service team can reach out to you. Hope this helps.