Leave a Review Liv X Mobile Banking App
Horrible customer care, they never give you an answer on the chat and they close it
Just be aware, if you contact them through whatsapp they just waste your time. They say: just give us a moment to check. You wait and they do not respond. Then they send you a message: is there anything else i can assist you with? You write them: but you did not answer my question. Then you receive a message that the chat has been closed!!!! Start again and repeat. They NEVER answer. Phone calls are better but still i have an open request for a mistake they did for 2months now. Still not resolved.Show lessLindalam89
Don’t trust them
Save yourself the hassle, don’t even think about signing up. The worst made app ever, I don’t like bashing support agents because they do the best with what they’ve got, but they got nothing here. I’ve never been so angry in my life than I have been dealing with Liv. I’m begging whoever is reading this to stay clear. Wallah Wio is so much better in every way. Dealing with Liv frustrated me so much I thought about ending it all. Every time I hear the name or see the logo I quiver. I shake. My blood boils. I need therapy. Save yourself.Show lesssimchal
Developer Response
Hi Simchal, we are sorry to hear about the challenges you have faced, we genuinely apologize for the inconvenience caused. We'd like to ensure a positive experience for you. Please write to us on service@liv.me mentioning reference number LBA-00471 in email subject and will try to resolve them at the earliest.No Top Up
The new app is not user friendly at all. The previous app was so simple to use. I cannot work out where to top up my LIV account. Where is the wallet option now?halamanadar
Developer Response
Hi, please be informed that we are working on enabling back the “Top Up” feature soon on Liv X App. Kindly stay tuned to enjoy many interesting features in our upcoming releases. In case of any other issues or concerns you can now call us at +971600521212 or write to us at service@liv.me with any further suggestions using your email ID registered with the bank and mention this reference LBA-00466Rubbish! Developed by people who don’t KYC
The app forces you to activate smart pass before you can do anything, but my mobile number has changed and I cannot update it within the app because it needs smart pass activated to update personal details!!! Smart pass activation requires OTP verification to my old mobile number which no longer exists!! Plus I have now left UAE so cannot update details or close accounts using this rubbish updated app! The product owners and developers need to go back to India and stay there - Rubbish service 🤬Show lessJffbuc
Developer Response
If you cannot log in to your Liv X app because your Mobile number is not updated. Once you have the new UAE number(mandatory), please send us the following documents to connect@liv.me. 1. Proof of ownership to the new mobile number (screenshot of your service provider’s app with name/logo, your full name, and your new mobile number). 2. Reason for mobile number change. 3. Passport copies. 4. Visa copy. 5. Emirates ID copies (Front & back). 6. Registered/old mobile number. 7. New mobile number. For any other support, kindly call/WhatsApp us on 600521212 from your registered mobile number, so we can help ensure that your experience with us is nothing but the best.New app is a downgrade
For some reason the new app is harder to navigate and requires a smart pass to do basically everything and when i tried to verify my account, the tasks were long and unnecessary, they first asked me to verify by email and then my phone number? Next they’ll ask me to verify my nuts. There was absolutely no need for a new app but here we are, you guys fixed what’s not broken.Show lessunsatisfied and annoyed user
Developer Response
Liv X digital banking application is redesigned with required security controls to protect your personal and financial information, keeping customer experience in mind. If you would like to connect, please write to us at service@liv.me from your registered email with reference number LBA-00457 in the subject of your email or alternately call us on 600521212 from your registered mobile number.App not working
My issue is the max time is 5 days for responding back . And the phone call received needs to be more clear. Not happy with this app nor the response from the team .CookieAlshally
Developer Response
in email subject. We would like you to experience Liv X without any challenges and want to resolve the issue at our earliestRequest for Assistance: Issues with Bank Statement Download and Smart Pass Access
I can’t download my bank statement and can’t access Smart Pass. Can you bring back the old app?_marg’s
Developer Response
Hi Marge, we are in receipt of your email for account closure and request for bank statement as a result of your relocation out of UAE. Kindly note, UAE mobile number is mandatory for Smart pass activation. We request you to please share the updated contact number via email to connect@liv.me, so that Liv service team can reach out to you. Hope this helps.Terrible app
Genuinely the worst banking app I’ve ever had to use and a complete downgrade since the previous liv app. My biggest mistake was migrating my account thinking liv x was better. It’s extremely frustrating to navigate around the app.Whebsyebeg
Developer Response
Hi, global search icon has been added on top of the homepage precisely to make navigation easy. Also, “Quick Actions” tab is introduced so that you can select your most used transactions, for ease in navigation. FAQs are incorporated so that customers can clarify their doubts for commonly used journeys. Hope this helps.Couldn’t even open the app
Being a US citizen, the app doesn’t allow an account to be set up. After calls and emails, the team gave up on me!AD Asthma
Developer Response
Hi, we are at your service. We request you to please write to us on service@liv.me from your registered email ID with the bank and share the details of your concerns so that we can get in touch with you to assist you further. Please mention reference number LBA-00159 in email subject.Worst bank to ever exist
They don’t answer their whatsapp, they don’t have a help center in the app, they are literally the slowest bank and most unprofessional bank i’ve ever worked withAetaiwi
Developer Response
We never intended for you to have such an experience with us. We regret the inconvenience you had to face. We would like to know more about your experience. Kindly call us on +971600521212 from your registered mobile number or write to us at service@liv.me from your email ID registered with reference number LBA-00399. Hope this helps.
