Liv X Mobile Banking App User Reviews

Liv X Mobile Banking App

EMIRATES NBD Bank (P.J.S.C)

Lifestyle

Finance

Reviews Summary

Positive highlights

🌟

This app hasWonderful app with new interface

🔍

This app hasEasy to navigate

💰

This app hasGood offers

🤖

This app hasSupportive customer service

Negative highlights

🤯

This app hasExtremely frustrating to navigate

🔒

This app hasDifficult to access account features like top-up, card unlock

⚠️

This app hasBuggy and crashes frequently

🕰️

This app hasSlow and laggy performance

🔍

This app hasComplicated UI, harder to find needed functions

🔄

This app hasForced migration to new app, unable to revert to old version

🚫

This app hasKey features removed, like debit card top-up and phone-to-phone transfer

🤖

This app hasPoor customer support, slow response times

🔑

This app hasComplicated verification process, issues with Smart Pass

🤔

This app hasMisleading information and guidance from the app

Top reviews

Most RecentHighest RatedLowest Rated

Terrible app

Genuinely the worst banking app I’ve ever had to use and a complete downgrade since the previous liv app. My biggest mistake was migrating my account thinking liv x was better. It’s extremely frustrating to navigate around the app.

Whebsyebeg

3 months ago

Response from developer

Hi, global search icon has been added on top of the homepage precisely to make navigation easy. Also, “Quick Actions” tab is introduced so that you can select your most used transactions, for ease in navigation. FAQs are incorporated so that customers can clarify their doubts for commonly used journeys. Hope this helps.

Couldn’t even open the app

Being a US citizen, the app doesn’t allow an account to be set up. After calls and emails, the team gave up on me!

AD Asthma

4 months ago

Response from developer

Hi, we are at your service. We request you to please write to us on service@liv.me from your registered email ID with the bank and share the details of your concerns so that we can get in touch with you to assist you further. Please mention reference number LBA-00159 in email subject.

Worst bank to ever exist

They don’t answer their whatsapp, they don’t have a help center in the app, they are literally the slowest bank and most unprofessional bank i’ve ever worked with

Aetaiwi

4 months ago

Response from developer

We never intended for you to have such an experience with us. We regret the inconvenience you had to face. We would like to know more about your experience. Kindly call us on +971600521212 from your registered mobile number or write to us at service@liv.me from your email ID registered with reference number LBA-00399. Hope this helps.

Horrible

Worst change they could have made. The new app makes me want to withdraw all my money and switch to another bank.

jay sajnani

4 months ago

Response from developer

Hi Jay, we are concerned to know about this. We are here to assist you. Please call us at +971600521212 or write to us on service@liv.me from your registered email ID with bank. kindly mention reference number LBA-00392 in email subject.

Unprofessional

The developers don't seem to have idea on how to set functions for an app. Its like you keep sending pop ups to check out your new app only for the disastrous over design you have to show us.
When old app just got perfectly stable and finally understandable you decided to cancel it out.
Please just give us option to go back to out app in an update and also simple place to check our saving and all data. Not just consumer based marketing data.

Show less

_Anandji_

4 months ago

Response from developer

Hi Anand, regular updates are needed to ensure we keep up with advances in software. Also, updates are necessary to make new features and enhanced banking experience to our customers. If you are facing any application issue, kindly call us at 600521212 or please write to us at service@liv.me from your registered email address under reference number LBA-00390.

Bad decision

Can I go back to the old app

@cmb _

4 months ago

Response from developer

We are moving to a better technology platform with enhanced security features for a more convenient banking experience in the upcoming releases. If you are facing any application issue, kindly call us at +971600521212. or write to us at service@liv.me using your email ID registered with the bank and mention this reference LBA-00381.

Extremely disappointed

In the same way as ENBD have ruined their app, Liv have now gone down the same path with this “X” version. Why don’t you listen to the thousands to reviews on both ENBD X and Liv X which have been provided by customers and allow up to download the old app again whilst you put some time and effort into developing an app which is actually an improvement on the previous one. It would be unsurprising if you lost a lot of customers due to this downgrade - I will be one of them!

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Jon :(

5 months ago

Response from developer

Hi, your feedback is important and help us to improve our App services. We would like to know more about your experience. Please call us at +971600521212 or write to us at service@liv.me from your registered email ID for us to address your concerns. Kindly mention this reference number LBA-00362 in the subject of your email.

Liv X app not working.

The app is ridiculous, it’s completely bugging, I have money in my goal account and it’s the 2nd day I’ve tried to remove money from goal account to my current account and it says completed and Nothing happens, I tried getting in touch via chat, and the chat just keeps getting closed after some time with no response. This is completely ridiculous. My money is saved in goal account which I cannot access. How am I suppose to pay for my day to day expenses.

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Ace77444444

5 months ago

Response from developer

Hi, we never intended for you to have such an experience with us. Please call us at +971600521212 or write to us on service@liv.me from your registered email ID and our team will respond to you immediately. Kindly mention this reference number LBA-00361 in the subject of your email.

Useless

I set up LIV to have accounts for my teenage daughters. It worked fine. Now LIV X, I can’t set up the Young Accounts, just says documents processing, click on the young account for update which just starts right back at the beginning. The old app was excellent. This is useless and no way to connect to anyone to help.

Very frustrating

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mai99mi

5 months ago

Response from developer

Hi, Liv Lite App is the upgraded version of Liv Young App. If you (parent account) have already migrated to Liv X Mobile Banking App , you can simply download the latest Liv Lite App from App store for kids and login with the existing Liv Young credentials. If you are facing any challenges, we request you to please call us at +971600521212 or write to us on service@liv.me with details of your concerns so that we can get in touch with you to assist you further. Please mention reference number LBA-00359 in email subject. Hope this helps.

The new app

I am shocked of how terrible is the new app

Thank you

mesk v6

5 months ago

Response from developer

We apologize for the disappointment. We would like to know more about your experience. kindly call/ WhatsApp us at +971600521212 or share details of your issue at service@liv.me and mention reference LBA-00357 in email subject.