Leave a Review Liv X Mobile Banking App
Horrible update.
I've been using using Liv for the past 7 years and I was never this disappointed, I used to love my old interface but I don't know why they required me to upgrade when I see a downgrade, worse UI ever and the worst thing that you can't switch to the old app anymore, I've asked asked Liv customer to help me but they said they can't let you switch, and sending money is a nightmare now before it was so simpe, c'mon we hate this UI please allow us to use the old app or am deleting this account.Show lessmohdyahya66
Developer Response
Hi Mohdyahya, thank you for reaching out to us. We have done changes on UI by bringing in “Quick Actions” tab on the home page to make navigation easy. Also contrast of colors have undergone change. We are continuously working to deliver enhanced experience for our customers. FAQs are incorporated so that customers can clarify their doubts for commonly used journeys. Please feel free to write to us at service@liv.me for further concerns and mention this reference number LBA-00190 in the subject of your email.I prefer the old one
I really don’t like this one. I don’t know why they have change it and make this one less easy to access. I really don’t like it. I want to go back to the old one.eloema
Developer Response
Hi Eloema, thank you for leaving a review. We have recently done some changes on the UI, global search icon has been added on the homepage precisely to make navigation easy. You will find this icon right on the top of home page. Also, “Quick Actions” tab is introduced so that you can select your most used transactions, for ease in navigation. FAQs are incorporated so that customers can clarify their doubts for commonly used journeys. Hope this helps.Poor update
This new update is a joke! This new update is so complicated. One time it will show that you have no funds which is really scary, thinking you got scammed or something. Of course, you have to figure it out yourself as their chat customer service replies after an hour or 2 when you want to talk to a human being. You have to close the app and open it again then your funds will show. Cannot even add funds to the goals that you have set up from the old app. New update is an absolute joke!Show lesslongshom
Developer Response
Hi, we are sorry that your experience with us has been less than satisfactory. We would like to help change that. Please write to us on service@liv.me from your registered email address and our team will respond to you immediately. Kindly mention this reference LBA-00155 in the subject of your email.Cant find the ‘closing account’ button
Pretty bad appGesty11
Developer Response
Hi, your feedback is important to us. Please tell us more about your experience by writing to service@liv.me from your email ID registered with the bank and mention LBA-00149 as a reference on the subject.Forcing to accept otherwise optional personal data uses.
The app migration forces to accept optional personal data uses.AFB22205
Developer Response
We apologize for the inconvenience you have experienced while migrating to the new Liv X platform. You can always reach out to our call center team at 600521212 for assistance. Your feedback is important to us, and we are committed to providing exceptional banking services while ensuring the highest standards of data privacy. The bank has implemented various policies and processes to meet legal, regulatory, and industry requirements. We appreciate your understanding and look forward to assisting you for a seamless experience with Liv Digital Bank.Unable to load funds. Unable to send to existing contacts
The previous app was simplerSjpbingley
Developer Response
Global search icon has been added on top of the homepage precisely to make navigation easy. Also, “Quick Actions” tab is introduced so that you can select your most used transactions, for ease in navigation. FAQs are incorporated so that customers can clarify their doubts for commonly used journeys. Hope this helps.Bad
I have to add all my beneficiaries again, took nearly 72 hours after the app upgrade (which I was forced to do) to see my account balance. Interface is slow and not simple. Can I go back to the old application please I’m wasting time adding all the regular payments all over again and having to set up my beneficiaries and writing this review.Show lessChunk ;)
Developer Response
Hi, thank you for writing to us. We are happy to confirm that your beneficiary listing issue (transfer issue) has been resolved. Request you to log in the App and kindly try initiating a transfer. Thank you for choosing Liv X.Poor!!
Do not bother upgrading to this appdavidsevan
Developer Response
Hi , we are concerned to know about this. We are here to assist you. Please write to us on service@liv.me from your registered email id with bank. Please mention reference number LBA-00107 in email subject.Not a good update
The old version was much better, this update the x version is feeling very poor, some of the servers like when I wanted to transfer my salary to my Liv account it was available by one click the will prepare a letter with your bank details ready to send to your HR , now it’s now available and if you need this you need to pay 52 AED as they told me by the chat .Show lessRashidtdtdtd
Developer Response
Hi Rashid, you can still share the details of your account including IBAN details by selecting the account > click on the share icon next to the IBAN. For any other issue, please get in touch with us at connect@liv.me from your registered email ID.Liv X app
After putting in my login credentials it logs me into the app but quickly shuts down before I can do anythingtpmuzende
Developer Response
Hi, sorry for the inconvenience. We want to take a closer look into this for you. Request you to send details to service@liv.me from your registered email address and mention reference number LBA-00086 in email subject.
