Why have you taken off key functionality??
A serious let down… causing major inconvenience. You cannot upgrade or update software and take away features? Why would you do that??
Honestly, looks like Mashreq Neo or WIO is the way to go… seriously disappointed
Response from developer
Hi, thank you for reaching out to us. We are unable to identify you from the review, request you to kindly write service@liv.me from your registered email address and mention reference number LBA-00210 in email subject. We hear you and we really want you to have a positive experience with us.
Can’t use the app at all
Response from developer
Hi , we are at your service. We request you to please write to us on service@liv.me from your registered email ID with the bank and share the details of your concerns so that we can get in touch with you to assist you further. Please mention reference number LBA-00159 in email subject.
Really poor
Response from developer
Hi, thank you for writing to us. We are happy to confirm that your beneficiary listing issue (transfer issue) has been resolved. Request you to log in the App and kindly try initiating a transfer. Thank you for your ongoing trust in us.
Horrible update.
Response from developer
Hi Mohdyahya, thank you for reaching out to us. We have done changes on UI by bringing in “Quick Actions” tab on the home page to make navigation easy. Also contrast of colors have undergone change. We are continuously working to deliver enhanced experience for our customers. FAQs are incorporated so that customers can clarify their doubts for commonly used journeys. Please feel free to write to us at service@liv.me for further concerns and mention this reference number LBA-00190 in the subject of your email.
I prefer the old one
Response from developer
Hi Eloema, thank you for leaving a review. We have recently done some changes on the UI, global search icon has been added on the homepage precisely to make navigation easy. You will find this icon right on the top of home page. Also, “Quick Actions” tab is introduced so that you can select your most used transactions, for ease in navigation. FAQs are incorporated so that customers can clarify their doubts for commonly used journeys. Hope this helps.
Poor update
Response from developer
Hi, we are sorry that your experience with us has been less than satisfactory. We would like to help change that. Please write to us on service@liv.me from your registered email address and our team will respond to you immediately. Kindly mention this reference LBA-00155 in the subject of your email.
Cant find the ‘closing account’ button
Response from developer
Hi, your feedback is important to us. Please tell us more about your experience by writing to service@liv.me from your email ID registered with the bank and mention LBA-00149 as a reference on the subject.
Forcing to accept otherwise optional personal data uses.
Response from developer
We apologize for the inconvenience you have experienced while migrating to the new Liv X platform. You can always reach out to our call center team at 600521212 for assistance. Your feedback is important to us, and we are committed to providing exceptional banking services while ensuring the highest standards of data privacy. The bank has implemented various policies and processes to meet legal, regulatory, and industry requirements. We appreciate your understanding and look forward to assisting you for a seamless experience with Liv Digital Bank.
Unable to load funds. Unable to send to existing contacts
Response from developer
Global search icon has been added on top of the homepage precisely to make navigation easy. Also, “Quick Actions” tab is introduced so that you can select your most used transactions, for ease in navigation. FAQs are incorporated so that customers can clarify their doubts for commonly used journeys. Hope this helps.
Bad
Response from developer
Hi, thank you for writing to us. We are happy to confirm that your beneficiary listing issue (transfer issue) has been resolved. Request you to log in the App and kindly try initiating a transfer. Thank you for choosing Liv X.
