Liv X Mobile Banking App User Reviews

Liv X Mobile Banking App

EMIRATES NBD Bank (P.J.S.C)

Lifestyle

Finance

Reviews Summary

Positive highlights

🌟

This app hasWonderful app with new interface

🔍

This app hasEasy to navigate

💰

This app hasGood offers

🤖

This app hasSupportive customer service

Negative highlights

🤯

This app hasExtremely frustrating to navigate

🔒

This app hasDifficult to access account features like top-up, card unlock

⚠️

This app hasBuggy and crashes frequently

🕰️

This app hasSlow and laggy performance

🔍

This app hasComplicated UI, harder to find needed functions

🔄

This app hasForced migration to new app, unable to revert to old version

🚫

This app hasKey features removed, like debit card top-up and phone-to-phone transfer

🤖

This app hasPoor customer support, slow response times

🔑

This app hasComplicated verification process, issues with Smart Pass

🤔

This app hasMisleading information and guidance from the app

Top reviews

Most RecentHighest RatedLowest Rated

Poor!!

Do not bother upgrading to this app

davidsevan

7 months ago

Response from developer

Hi , we are concerned to know about this. We are here to assist you. Please write to us on service@liv.me from your registered email id with bank. Please mention reference number LBA-00107 in email subject.

Not a good update

The old version was much better, this update the x version is feeling very poor, some of the servers like when I wanted to transfer my salary to my Liv account it was available by one click the will prepare a letter with your bank details ready to send to your HR , now it’s now available and if you need this you need to pay 52 AED as they told me by the chat .

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Rashidtdtdtd

7 months ago

Response from developer

Hi Rashid, you can still share the details of your account including IBAN details by selecting the account > click on the share icon next to the IBAN. For any other issue, please get in touch with us at connect@liv.me from your registered email ID.

Liv X app

After putting in my login credentials it logs me into the app but quickly shuts down before I can do anything

tpmuzende

7 months ago

Response from developer

Hi, sorry for the inconvenience. We want to take a closer look into this for you. Request you to send details to service@liv.me from your registered email address and mention reference number LBA-00086 in email subject.

App not working

App stopped working since yesterday. Bery inconvenient since the app is the only way you can access your accounts and cards.

And the UI of the old app was way better than this one. Too bad you can’t switch to old app after upgrade

financebuddy

7 months ago

Response from developer

Regular updates are needed to ensure we keep up with advances in software. Also, updates are necessary, at times, to make new features and enhanced security controls available to our customers. If you are facing any application issue, please write to us at service@liv.me from your registered email address with reference LBA-00072 on the subject.

The aps not good

Its better the old one it is easy to use not like this new one you cannot make any transactions always failed .

critzzqndre

7 months ago

Response from developer

Hi, thank you for writing to us. We are happy to confirm that your beneficiary listing issue (transfer issue) has been resolved. Request you to log in the App and kindly try initiating a transfer. Additionally, Global search icon has been added on the homepage precisely to make navigation easy. You will find this icon right on the top of home page. Also, “Quick Actions” tab is introduced so that you can select your most used transactions, for ease in navigation. FAQs are incorporated so that customers can clarify their doubts for commonly used journeys. Hope this helps.

Appalling redesign

What have you done?……this redesign is absolutely appalling. I opened my Liv account because the previous app was simple to use and beautiful in design, using the same design ethos as Apple. Now it’s just a complicated mess with advertisements for new products to entice you to borrow more money. It takes way too many clicks to get where you need to go, it’s not clear, the fonts are smaller, you don’t have as much customisation for your goals. Overall the redesign is a disappointment very much like the newest Emirates NBD X app (looks like it was done by the same dev team). It’s so bad I’ll be looking for an alternative bank to move to because for me a Mobile app is the most important element to my banking experience. You need to really consider the user interface, good design should be simple and aesthetic, not this garbage. Terrible terrible mistake.

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Eugene Appleseed

7 months ago

Response from developer

Hi , thank you for reaching out to us. Font size is based on mobile device settings. Please go to mobile device "Settings-Display-Font size and style" and increase the font size, then login using ENBD X mobile application to view larger font. In Liv X ,we have done changes on UI by bringing in “Quick Actions” tab on the home page to make navigation easy. Also contrast of colors have undergone change. We are continuously working to deliver enhanced experience for our customers, and we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific, we can look into, please contact us at service@liv.me and mention the reference number LBA-00088 in the subject.

Hard to navigate

I had locked my card prior upgrade but i cant even un lock it now

Vinajji

7 months ago

Response from developer

HI, apologies for the inconvenience caused. Kindly login and log out, you should be able to see the unlock option on the card. If you are still facing issues. Please drop us an email service@liv.me from your registered email ID and mention the reference number LBA-00036 .

What to create an account but it doesn’t work I’ve been trying for 2 months

Does work

On nb

9 months ago

Response from developer

Hi, thank you for bringing this to our attention. We wished you had a better experience. Please share details of your issues at service@liv.me from your registered email address for us to investigate further. Kindly mention this reference LBA-00008 in the subject of your email and share your registered mobile number.