Leave a Review Liv X Mobile Banking App
The new app is terrible!!
The new version of the live app is not user friendly. With liv young accounts i cannot add tasks and chores anymore. The way to rename the accounts is difficult. Im unsure why they had to change a perfectly good working app.RuDaMan UAE
Developer Response
Hi, thank you for your valuable feedback. "Tasks" functionality and more are in the pipeline, and we’ll be bringing them to our customers in the upcoming releases. Also note, you can give a nickname for the Liv lite account from the "details" tab. Kindly Select the Liv lite account from the home page and click on "details tab" and update the nickname. Hope this helps.Horrible!
The things are difficult to find with the new layout. It doesn’t seem to have any structure!! It is awful and I find the app not welcoming at all!!!
The needed functions are not available. The quality of the live chat team sadly dropped too.Ellakyra
Developer Response
We’re always aiming for the highest quality with our apps, and we apologize if Liv X didn’t meet your expectations this time. However, we have done changes on UI, global search icon has been added on the homepage precisely to make navigation easy. You will find this icon right on the top of home page. Also, “Quick Actions” tab is introduced so that you can select your most used transactions, for ease in navigation. FAQs are incorporated so that customers can clarify their doubts for commonly used journeys. Hope this helps.laggy and slow
i hate the new update the old one was so much better at least it worked most of the timefbs19999
Developer Response
Hi, sorry for the inconvenience. We want to take a closer look into this for you. Request you to WhatsApp us at +971600521212 or kindly send the details to service@liv.me from your registered email address and mention reference number LBA-00284 in email subject.INFESTED WITH BUGS
INFESTED WITH BUGSTravelAccor
Developer Response
Hi, sorry for the inconvenience. We want to take a closer look into this for you. Request you to WhatsApp us at +971600521212 or send details of your concern to service@liv.me from your registered email address and mention reference number LBA-00260 in email subject.All was going well on the old app
On this new app, when open the chat, the link there just redirect you to the old app. There’s no top up button too…mmayorsaf
Developer Response
Hi ,Thank you for writing to us.Please note, Top up feature is no longer available on Liv X App. Your security is our top priority and Liv X digital banking application is redesigned with required security controls to protect your personal and financial information, keeping customer experience in mind. If you would like to connect, Here’s how you can get in touch with us, Kindly WhatsApp us on > 600521212 from your registered mobile number or drop us an email at connect@liv.me from your registered email.The worst banking application in the UAE
So hard to navigate and to find even my credit card balance. Can’t see a section for any of the card benefits like cashback……banking shouldn’t be this difficultstaceygetsbackup
Developer Response
Hi, we apologize for the inconvenience caused. We picked up this issue with our internal teams. This will be addressed by 1st week of July. We'll keep you posted of the progress. For any further assistance, request you to WhatsApp us at +971600521212 or write to us on connect@liv.me from your registered email.5 stars
Wonderful app with new interface easy to navigate !Good offers .and support systemThaha1
Developer Response
Hi , we are delighted to hear your feedback. Liv X is now faster and smoother with a re-imagined user interface, ease of use, greater security and performance. Thank you for choosing Liv as your preferred banking partner!Why have you taken off key functionality??
This is a poor experience.. may look nicer, but we relied on key features… debit card top up, phone to phone transfer, the kyc now needed for the young account .. but that doesn’t work anymore as your app is asking for visa page? There is no more visa page! This is 101..
A serious let down… causing major inconvenience. You cannot upgrade or update software and take away features? Why would you do that??
Honestly, looks like Mashreq Neo or WIO is the way to go… seriously disappointedShow lessEggface.
Developer Response
Hi, thank you for reaching out to us. We are unable to identify you from the review, request you to kindly write service@liv.me from your registered email address and mention reference number LBA-00210 in email subject. We hear you and we really want you to have a positive experience with us.Can’t use the app at all
Just got my card in the mail and cannot even login: received an error message that Liv is transitioning customers and I’ll be informed when I can start using my account!AD Asthma
Developer Response
Hi , we are at your service. We request you to please write to us on service@liv.me from your registered email ID with the bank and share the details of your concerns so that we can get in touch with you to assist you further. Please mention reference number LBA-00159 in email subject.Really poor
Can’t send money to accounts you could send to with the previous app without any apparent reason.JonBTB
Developer Response
Hi, thank you for writing to us. We are happy to confirm that your beneficiary listing issue (transfer issue) has been resolved. Request you to log in the App and kindly try initiating a transfer. Thank you for your ongoing trust in us.
