Dysfunctional app and bad costumer service
Response from developer
Hi Tamreii, we are concerned to know about this. We are here to assist you. Please call/WhatsApp us at +971600521212 or write to us on service@liv.me from your registered email ID with bank. kindly mention reference number LBA-00344 in email subject.
Didn’t work
Response from developer
Hi, thank you for reaching out to us. As we cannot send a private message on the App store, request you to call/WhatsApp us at +971600521212 or write to us on service@liv.me from your registered email address and mention reference number LBA-00343 in email subject. We hear you and we really want you to have a positive experience with us.
The new app is ☹️
Response from developer
Thank you for bringing this to our attention. We regret the inconvenience you had to face. We would like to know more about your experience. Kindly call us on 600521212 from your registered mobile number for immediate assistance or write to us at connect@liv.me from your email ID registered with the bank so we can support you right away. Alternatively, you may also WhatsApp us at 971600521212. Hope this helps.
The new app is terrible!!
Response from developer
Hi, thank you for your valuable feedback. "Tasks" functionality and more are in the pipeline, and we’ll be bringing them to our customers in the upcoming releases. Also note, you can give a nickname for the Liv lite account from the "details" tab. Kindly Select the Liv lite account from the home page and click on "details tab" and update the nickname. Hope this helps.
Horrible!
The needed functions are not available. The quality of the live chat team sadly dropped too.
Response from developer
We’re always aiming for the highest quality with our apps, and we apologize if Liv X didn’t meet your expectations this time. However, we have done changes on UI, global search icon has been added on the homepage precisely to make navigation easy. You will find this icon right on the top of home page. Also, “Quick Actions” tab is introduced so that you can select your most used transactions, for ease in navigation. FAQs are incorporated so that customers can clarify their doubts for commonly used journeys. Hope this helps.
laggy and slow
Response from developer
Hi, sorry for the inconvenience. We want to take a closer look into this for you. Request you to WhatsApp us at +971600521212 or kindly send the details to service@liv.me from your registered email address and mention reference number LBA-00284 in email subject.
INFESTED WITH BUGS
Response from developer
Hi, sorry for the inconvenience. We want to take a closer look into this for you. Request you to WhatsApp us at +971600521212 or send details of your concern to service@liv.me from your registered email address and mention reference number LBA-00260 in email subject.
All was going well on the old app
Response from developer
Hi ,Thank you for writing to us.Please note, Top up feature is no longer available on Liv X App. Your security is our top priority and Liv X digital banking application is redesigned with required security controls to protect your personal and financial information, keeping customer experience in mind. If you would like to connect, Here’s how you can get in touch with us, Kindly WhatsApp us on > 600521212 from your registered mobile number or drop us an email at connect@liv.me from your registered email.
The worst banking application in the UAE
Response from developer
Hi, we apologize for the inconvenience caused. We picked up this issue with our internal teams. This will be addressed by 1st week of July. We'll keep you posted of the progress. For any further assistance, request you to WhatsApp us at +971600521212 or write to us on connect@liv.me from your registered email.
5 stars
Response from developer
Hi , we are delighted to hear your feedback. Liv X is now faster and smoother with a re-imagined user interface, ease of use, greater security and performance. Thank you for choosing Liv as your preferred banking partner!
