Avoid at all costs
This company is a disgrace avoid at all costs it’s a scam!!! They take your money without you even subscribing. Plus it costs just to download the app. They don’t refund you nor do they care. And to top it off, I wasn’t about to use the app!!
I’ve reported them to my bank.
Vile customer support.
Poor and charged for something I’ve not even used
I have been charged £25, for absolutely nothing and been refused a refund. Even though I’ve deleted the app and not used it!!
To take advantage of people with mental health issues and profit from them is not on at all!!!
Whilst I understand you may want to help, it’s clearly a vested financial interest rather than helping to rectify a genuine mistake on my part.
Response from developer
Thank you for sharing your feedback, and we sincerely apologize for the frustration and disappointment you’ve experienced. We understand how upsetting it can be to feel charged for something you haven’t used, and we take your concerns seriously. While Mindway is designed to help users overcome mental obstacles, we are truly sorry if this situation has made you feel otherwise. Please reach out to us at hello@mindway.app with your account email and, if possible, your order number. We’d like to answer any questions you may have. Sincerely, Mindway Team
No clear way to cancel subscription
Response from developer
We apologize for the frustration you’ve experienced with the subscription process. If you were unable to deactivate the subscription, please contact us at hello@mindway.app with your account email and, if possible, your order number and we will look into this as soon as possible. Sincerely, Mindway Team
Tricky billing policy and weak customer service
UPDATE: I did all of that prior to your response and you still denied my refund.
Response from developer
We’re sorry to hear that your experience with Mindway did not meet your expectations, and we understand the frustration regarding the cancellation process. Depending on how the subscription was originally purchased—either through our website or via the App Store/Google Play—the cancellation steps do differ. We do our best to explain this during the signup process, but it seems this wasn’t clear in your case, and we apologize for any confusion. We’re working on improving the clarity of our cancellation process to avoid situations like this. Please feel free to reach out to us at hello@mindway.app with your account email and, if possible, your order number, and we’ll be happy to review your situation in more detail. Sincerely, Mindway Team
SCAM SCAM SCAM DO NOT PURCHASE!!!!!
There is no way to unsubscribe other than writing to them and giving 48 hours notice. They are preying on people with mental health issues and are ripping them off. Its a disgrace and I don’t know how they’re app is not taken down.
Response from developer
We’re truly sorry to hear about your experience, and we take your concerns very seriously. We understand how frustrating it must have been to face these issues. Regarding the subscription, it seems there was a misunderstanding about how our subscription renewals work. The cancellation process requires contacting our support team with at least 48 hours' notice before the end of the current period, as detailed during checkout and in our terms and conditions. If you believe there was an error with the charges, please reach out to us at hello@mindway.app with your account email and order number, and we will investigate this further to provide assistance. Sincerely, Mindway Team
Takes Money
Not refund amounts taken in the mean time.
Response from developer
We apologize for the frustration you’ve experienced with the subscription process. It sounds like there may have been confusion around the ongoing payments. Auto-renewal for the subscription is mentioned during the checkout process and in the welcome email. We’re sorry if this wasn’t clear. If you were unable to deactivate the subscription, please contact us at hello@mindway.app with your account email and, if possible, your order number and we will look into this further to assist you. Sincerely, Mindway Team
BIGGEST SCAM EVER
they took away 40 dollors from my account today
Response from developer
We’re truly sorry to hear about your experience and understand how frustrating this situation must be. It sounds like you may have been charged for a subscription renewal. Please contact us at hello@mindway.app with your account email and, if possible, your order number so we can investigate the issue and assist you in resolving this as soon as possible. Sincerely, Mindway Team
Not great
Response from developer
We’re sorry to hear about the frustration you experienced while trying to cancel your subscription. We understand that our cancellation process may have caused confusion, especially since subscriptions purchased directly through our website need to be canceled by contacting us via email. We’re actively working to improve our instructions to make it clearer and easier to navigate. If you still need assistance or have any unresolved issues, please reach out to us at hello@mindway.app with your account email and, if possible, your order number, and we’ll be happy to help sort this out for you. Sincerely, Mindway Team
Do not use
Response from developer
We’re sorry to hear about the issues you’ve encountered with canceling your Mindway subscription. If the subscription was canceled in the App Store or Google Play but you’re still being charged, it’s possible you may have a direct subscription with us through our website. In such cases, cancellation must be done by contacting us directly at hello@mindway.app. Please reach out to us with your account email and, if possible, your order number, so we can investigate this further and resolve the issue. Sincerely, Mindway Team
