App barely working
Trying get tickets in hand, ticketek directs me to this app, pages won’t load, recommends I update when I have the latest version. Can’t add my face scan. Assuming this will cause me issue when trying to get into the games
Improved
I went to both the Bruno Mars and Olivia Rodrigo concert in its first week of the arena and app opening. The app was definitely having issues during the grand opening, but since the updates, it was much better!
We got into the arena for the Olivia Rodrigo concert with our Face ID and they knew my name as I walked in the door. They gave my 11yo daughter a wristband to link to my account if she gets any concessions and have access to her ticket. She got to go into the lounge and get whatever beverage or snacks she wanted and walk out seamlessly. We were in and out of our seats quickly due to the convenience of the concessions and app.
I’m excited to see go to some basketball games now!
We got into the arena for the Olivia Rodrigo concert with our Face ID and they knew my name as I walked in the door. They gave my 11yo daughter a wristband to link to my account if she gets any concessions and have access to her ticket. She got to go into the lounge and get whatever beverage or snacks she wanted and walk out seamlessly. We were in and out of our seats quickly due to the convenience of the concessions and app.
I’m excited to see go to some basketball games now!
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AMAZING!!
Such a quick and great app, helps the lines move very quickly and efficiently. Just being able to scan my face or tap my phone is so cool. I made sure i had everything ready and set up before my arrival , and i had no problems!! I love this app and the Intuit dome!!! HOORAHHH‼️‼️💙
Horrible
I added this app to prepare for an upcoming concert in September. I downloaded the day of Bruno Mars concert and as expected heavy traffic equals slow app. Wrong. I have been trying the app daily after that because of the feedback about the app crashing and people not being able to enter the venue. I just tried it now and it is still painfully slow at 7am. This is concerning because concerts/events that rely on the app will create heavy traffic. If an app takes long to load and/or refresh at 7am on any random day, I cannot even imagine how it will perform on event day. Hopefully the testing continues to ensure optimal performance on event days.
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Horrible
I can’t access my $500+ pit tickets… why would ticket master partnered with these people is beyond me. You can’t even access your tickets through ticket master dispute you partnering with them. This is clearly just so that you can steal more customer information and the only reason they partnered with you is because you paid and they probably make money for each ticket you sell and you both share customer data which is very valuable 0 stars they should not force you to use their stupid app if they partner with ticket master.
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Private Data Overreach
Did you know entry to this arena *requires* every attendee have a smart phone and mandatory use of this absurd app that requests offensive amounts of personal data like a face scan, permanent Drivers License scan/storage and other things you’d never hand over at a concert under the guise of convenience? I will actively avoid this arena and delete this app the minute this concert is over. Their idea of “convenience” is to force 10 steps onto every individual attendee that is not required at any other venue you attend. Clearly they are funding the construction costs by selling your data.
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What’s a worse than horrendous
So many glitches to transfer tickets which apparently is the only way to access the venue?! It’s so dumb that they force you to download this godforsaken app to go to a concert. If I would’ve known this was going to be an issue. I would have not bought the only California show (Marco Antonio Solis) is performing at ; and would have rather paid double the price to go to a show at a different state. I would fly spirit or a worse airline if there is one, even would’ve flown on the first airplane the wright brothers created, with 6 different layovers; just to avoid having to download this app and use it. The first thing I’m doing after going to see this amazing artist is delete the app in the parking lot , I will even risk staying in the lot an extra hour getting backed up in the traffic just to download it 10 more times just to have the satisfaction to delete it again. I might just abandon my phone and go buy a new one after this concert as well.
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Gave me a headache
This is by far the worst app ever created and the restrictions it has to access your own ticket is ridiculous. If I couldn’t understand it than older generations will most likely not either. This app is asking for so much and it gives a very graphically ugly introduction to the app. It feels as if I’m playing a child game loaded with identity questions and access to my camera and everything. For one just to access a ticket that is already purchased this app is just horrible. It honestly makes me not want to go to any Dome event simply because of this hassle.
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Awful & unnecessary
App runs slow and buggy. To add insult, it asks for a ton of personal info upfront just to create an app ID that doesn’t work.
We bought tix to see Bruno Mars & the Hooligans on Aug 16th. We followed all the app instructions, then when we arrived to the front of the mass (there were no lines), we were told our tix were already scanned/used prior. So we were forced to another line/mass for a help desk. We arrived early just to Finally get in our seats an hour after the intended showtime because a lot of people were also experiencing issues with this app.
I rarely ever bother to write reviews, but I am since any experience with this app was dreadful. It also didn’t help that we knew we had our barcodes for our tix readily available, but no one could scan them.
The only saving graces that made the night positive and memorable were 2 understanding security workers that helped us get inside, and all the live performers that night. These people are the only reasons we can recall that night as worthwhile; we have no positive associations with this app though.
We bought tix to see Bruno Mars & the Hooligans on Aug 16th. We followed all the app instructions, then when we arrived to the front of the mass (there were no lines), we were told our tix were already scanned/used prior. So we were forced to another line/mass for a help desk. We arrived early just to Finally get in our seats an hour after the intended showtime because a lot of people were also experiencing issues with this app.
I rarely ever bother to write reviews, but I am since any experience with this app was dreadful. It also didn’t help that we knew we had our barcodes for our tix readily available, but no one could scan them.
The only saving graces that made the night positive and memorable were 2 understanding security workers that helped us get inside, and all the live performers that night. These people are the only reasons we can recall that night as worthwhile; we have no positive associations with this app though.
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Worst still
Did absolutely no one bother to test this hunk of junk before unleashing this “mandated” fiasco on the public? Numerous requests for help, zero. Only comment was, “You must download the app.” Thanks genius. Been there, done that, why do you think we are reaching out? Honestly, just horrible. Now, hours before the event, hallelujah, I can finally see my tickets including my parking ticket! But wait. The ticket has completely blown out for my guest and must be transferred again apparently. You guessed it. Nope, transfer won’t work. But wait. Three hours later, transfer apparently mysteriously occurred. But not done with the pain yet. The parking ticket I could see this morning is now no longer available. Yes, I’ve just thrown my hands in the air. We are a few hours and counting until the event. Can’t wait to see what this mystery tour conjures up during the next couple of hours. As far as I’m concerned, everyone who had to endure this idiocy should be refunded every penny for tickets and parking. An unbelievable disaster.
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