Leave a Review EBL SKYBANKING
A Pathetic Excuse for an App Update
This so-called "new app" is a total joke. It should have been a simple update, not an entirely new app. They didn't even bother migrating user data—how lazy and incompetent can they be? Why on earth should I have to sign up as a new user? I've used the previous app for over three years and it contains essential data I need. What happens to all that now? Am I just supposed to start over from scratch?
And then there's the signup process—what a mess! Not enough internet for signups? Seriously? Plus, having to take pictures of my ID and a selfie just to log in with my bank account? That's utterly ridiculous and invasive. No other app makes you jump through such pointless hoops. This whole thing is an absolute disaster.Show lessAbuSayem63916
Developer Response
Dear Sir, We are sorry for the inconvenience you faced with EBL Skybanking app. Your feedback is important to us. We are working to resolve the issue. For any further assistance, please feel free to email us at ibanking@ebl-bd.com. Thank you for your understanding and patience. Best regards, The EBL Skybanking TeamDisappointing Update
I’ve been using the EBL banking app for quite some time, and I must say that the recent update has left me frustrated. The new version is a far cry from its predecessor. Here’s why: Sluggish Performance: The app is painfully slow. Whether I’m logging in or trying to access different segments, it feels like waiting for eternity. Even government bank apps perform better. Connection Issues: The constant “internet connection problem” message is infuriating. It’s hard to rely on an app that struggles to connect consistently. A Step Backward: EBL had a perfectly functioning app before this update. I can’t fathom why they replaced it with this crippled version. Emergency Concerns: In urgent situations, waiting for the app to respond is not an option. I need reliability, especially during emergencies. Unless EBL addresses these issues promptly, I’ll have no choice but to switch banks for my daily transactions. 🙁Show lessEnamul_Karim
Developer Response
Dear Sir, We are sorry for the inconvenience you faced with EBL Skybanking app. Your feedback is important to us. We are working to resolve the issue. Please email us at ibanking@ebl-bd.com regarding the issue you faced, and we will get back to you with a solution. Thank you for your understanding and patience. Best regards, The EBL Skybanking TeamDisappointing
This app is such a disappointment. I have been using skybanking for over 5 years now. And i was happy with the app. This new app starts overheating my phone so fast that by the time i can register aa new user the app crashes. I’m stuck with my banking here due to this app, as i do most of transactions through skybanking. Please look into this matter, and don’t make our lives any harder. :(Show lessNafiz87
So disappointed with the new app
This is not an updated version of the previous app; it is completely different and does not contain any previous data. It requires you to sign up again. I thought it would be fine, but when I tried to log in, the liveliness step showed an error. I contacted the helpline, and they told me to uninstall and reinstall the app, but it didn’t work. They mentioned that their new app has some bugs. My concern is, why did they launch the app if it still has bugs? The previous version was outdated but completely functional. The new version feels unusable. Now, I need to go to the bank or an ATM to withdraw my money and then use another mobile banking service to send money online. It’s making my day worse.Show lessSR Niloy
Developer Response
Dear Customer, We are sorry for the inconvenience you faced with EBL Skybanking app. Your feedback is important to us. We are working to resolve the issue. For any further assistance, please feel free to email us at ibanking@ebl-bd.com. Thank you for your understanding and patience. Best regards, The EBL Skybanking TeamAbout Registration
In first time in the app account registration process too bad experience, When app say upload your selfie photo take too long lime also after around 1 minutes say it your internet connection errors or time out your connection. Totally irresponsible from app. In previous app already registered should be continued the previous app information. Please update your app when taken selfie . Best and regardsShow lessKashem Mullah
Developer Response
Dear Customer, We are sorry for the inconvenience you faced with EBL Skybanking app. Your feedback is important to us. We are working to resolve the issue. For any further assistance, please feel free to email us at ibanking@ebl-bd.com. Thank you for your understanding and patience. Best regards, The EBL Skybanking TeamFrustrating Experience with the New Skybanking App
I've been using the previous Skybanking app for a long time, and it was incredibly useful and efficient. I don't understand why they introduced such a poorly designed app instead of simply updating the old one! For the past few days, I've been trying to add my bank account to the new app, and it consistently gets stuck at various stages. Currently, I am living in the US and urgently need to transfer money from my bank account to my father's Bkash number for his treatment. However, I am unable to do so due to the inefficiency of this new app. It appears the bank launched it without proper preparation. The entire team responsible for this app should be held accountable!Show lessAhmed Raju.
Developer Response
Dear Customer, We are sorry for the inconvenience you faced with EBL Skybanking app. Your feedback is important to us. We are working to resolve the issue. For any further assistance, please feel free to email us at ibanking@ebl-bd.com. Thank you for your understanding and patience. Best regards, The EBL Skybanking TeamWorst banking app
Worst banking app from EBL. This application is supper laggy, lot of bugs. Their old application was far better than this one.
They have released a new version of skybanking app and i am already a registered user in old apllication, then why i need to register again? This is very bad experience as an user.
How a renowned bank can release this type of buggy and laggy application?Show lessfrfahim
Unable to take selfie & showed message Connection Time Out.
It takes a lot of time to take selfie at least more than 1 minutes. And then it gives an error message CONNECTION TIMEOUT ! CHECK INTERNET CONNECTION. I have tried atleast 15 to 25 times, but never able to confirm selfie.
For which I called their call centre, they hung up for at least 5 minutes & before plays automated message YOUR CALL IS VERY IMPORTANT TO US but no one picks up the call. No one even feels the need to call back.
Previous EBL Sky Banking app were quite fine & convenient to use. EBL could have updated the old one with a new interface without creating a new app.Show lessS@BB!R
Developer Response
Dear Customer, We are sorry for the inconvenience you faced with EBL Skybanking app. Your feedback is important to us. We are working to resolve the issue. For any further assistance, please feel free to email us at ibanking@ebl-bd.com. Thank you for your understanding and patience. Best regards, The EBL Skybanking TeamAdding Multiple accounts not possible
I have 4 accounts but i can add only 1. Very unprofessional logics. Even sync is doing nothing, as it suppose to collect all my accounts/cards data. I tried more than 10 times signup process but I couldn’t pass step5 (photography). Not only that it takes too much time to load Accounts/cards data.Need lots of improvement
APP IS WAY TOO LAGGY
After spending a month of promoting a new sky banking app which promises better UI and updated features EBL has managed present a catastrophe ! The server that this app runs is way to slow to handle all this load from it's customers moreover this app is full with bugs which makes it extremely laggy and slow ! No matter how good internet connection you have the app will still be stuck in the loading screen ! The previous app didn't have a beautiful UI but did all the job right but this app took away all the Convenience of the previous app at the cost of an updated “UI” . They needed to run several tests before publicly releasing this app . PLEASE FIX THIS APP IMMEDIATELY !Show lessTaifnocio
Developer Response
Dear Sir, We are sorry for the inconvenience you faced with EBL Skybanking app. Your feedback is important to us. Please email us at ibanking@ebl-bd.com regarding the issue you faced, and we will get back to you with a solution. Thank you for your understanding and patience. Best regards, The EBL Skybanking Team