EBL SKYBANKING User Reviews

EBL SKYBANKING
EBL SKYBANKING
Eastern Bank Ltd.
Lifestyle
Finance

Reviews Summary

Positive highlights
🎨
This app hasRefreshing UI
🔄
This app hasSmooth app transitions after initial hiccups
📂
This app hasAbility to access previous account data and transaction history
Negative highlights
⏱️
This app hasSluggish performance and slow loading times
🔌
This app hasFrequent connection issues and internet connectivity problems
🤖
This app hasBuggy and unfinished app with many glitches
🔑
This app hasFrustrating registration process, requiring new sign-up even for existing users
🔒
This app hasSecurity concerns around data handling and privacy
📤
This app hasLack of data migration from previous app, forcing users to start over
🕰️
This app hasUnnecessary time-consuming steps like selfie verification

Top reviews

Leave a Review EBL SKYBANKING
★★★★★

  • Very poor banking experience

    I must express my profound disappointment with your recent actions regarding the mobile app. Your decision to force an upgrade without ensuring its functionality is nothing short of unprofessional. If your team lacks confidence in the upgrade, why impose it on users? We are not here to perform your quality assurance.

    Furthermore, your sluggishness in reverting to a previously stable version is equally frustrating. It appears that incompetence is not limited to your latest release but extends to your ability to rectify mistakes promptly.

    Regrettably, I chose you as my banking partner, a decision I now deeply regret.
    Show less
    Profound userProfound user

    Developer Response

    Dear Sir, We are sorry for the inconvenience you faced with EBL Skybanking app. Your feedback is important to us. Please email us at ibanking@ebl-bd.com regarding the issue you faced, and we will get back to you with a solution. Thank you for your understanding and patience. Best regards, The EBL Skybanking Team

  • Highly unsatisfied

    The app needs a full re-work. Lots of bugs. Connection time outs during registration. Errors. Loading screen of death. Customer needs to re-register again even though he/she is a old user.
    Doubtful about security.
    The previous version was much better.
    Not expected from one of the leading banks in Bangladesh.
    Show less
    ImchowdhuryImchowdhury

  • Loading, loading, loading…

    This is not cool. It has serious connection issues. That cloud loading looks awkward and disgusting at the same time. All the previous beneficiaries are gone, you need to entry them again! Do you even have any SQA? Totally disappointed. Fix this ASAP.
    MelodicCryMelodicCry

  • Disappointing Update

    I’ve been using the EBL banking app for quite some time, and I must say that the recent update has left me frustrated. The new version is a far cry from its predecessor. Here’s why:

    Sluggish Performance: The app is painfully slow. Whether I’m logging in or trying to access different segments, it feels like waiting for eternity. Even government bank apps perform better.

    Connection Issues: The constant “internet connection problem” message is infuriating. It’s hard to rely on an app that struggles to connect consistently.

    A Step Backward: EBL had a perfectly functioning app before this update. I can’t fathom why they replaced it with this crippled version.

    Emergency Concerns: In urgent situations, waiting for the app to respond is not an option. I need reliability, especially during emergencies.

    Unless EBL addresses these issues promptly, I’ll have no choice but to switch banks for my daily transactions. 🙁
    Show less
    Enamul_KarimEnamul_Karim

  • Time waste

    Loading splash screen animation is too long. After that it doesn’t take you immediately to login page. This bad ux significant amount of time wasted
    M. A. HasanM. A. Hasan

  • Completely unnecessary and poor implementation of an app revamp

    This should have been a version update instead of a new app.
    They did not even migrate user data. Why would I have sign up as a new user? I have used the previous app for over 2 years and it has a lot of data I need. What will happen to that? Why do I need to start over?
    You introduced a new app and did not even keep enough bandwidth for sign ups. Why do I have to take pictures of my NID and a selfie to log in with my bank account? No other app needs such unnecessary steps that only increase hassles for the users.

    Please stop introducing apps just for the sake of introducing apps. The previous app worked just fine and your implementation of the new app is so bad, EBL’s management needs to urgently look into what the digital service team of the bank is doing.
    Show less
    Muib AhmedMuib Ahmed

    Developer Response

    Dear Sir, We are sorry for the inconvenience you faced with EBL Skybanking app. Your feedback is important to us. Please email us at ibanking@ebl-bd.com regarding the issue you faced, and we will get back to you with a solution. Thank you for your understanding and patience. Best regards, The EBL Skybanking Team

  • Nice development

    Nice app development… Still need to take few issues in concern…
    # Slow Response on every activity
    # Biller save with biller number which suppose to be save with Account number
    # credit card due shows full outstanding only. Need to add a field as STATEMENT WISE OUTSTANDING
    cool_enemycool_enemy

  • This is nothing more than Alpha Release

    At the time of writing this feedback, This app just does not work in any meaningful way. Could not even add an account because they need to check the liveliness of the selfie which for eternity does not work. Added the credit card then then the Card service went under maintenance. I don't even think they handled the API exceptions well enough.
    Also I dont understand the point where it can not sync the accounts linked with my number but they can trace them when I enter my Phone number.

    I’m not sure what went wrong at your went but this is a banking app. If the fundamentals does not work (at least which were working in your previous app), cant say this is even beta.
    Show less
    Mehedee HasanMehedee Hasan

    Developer Response

    Dear Sir, We are sorry for the inconvenience you faced with EBL Skybanking app. Your feedback is important to us. Please email us at ibanking@ebl-bd.com regarding the issue you faced, and we will get back to you with a solution. Thank you for your understanding and patience. Best regards, The EBL Skybanking Team

  • Is that a joke?

    You need to go through the registration process again to use the new app. There’s no backup or restoration of your old data. You need to input all of our details and beneficiaries. That means the old DB has gone! Moreover, you can’t even sign-up/login to the new app. It’s loading forever! Is that a joke?

    How can such a (so-called) Grade-A bank launch a banking app without proper testing?

    They’ve already shut off the old app, any other way of online banking, and marketed for months to launch this trash!
    Show less
    MMK JonyMMK Jony

    Developer Response

    Dear Sir, We are sorry for the inconvenience you faced with EBL Skybanking app. Your feedback is important to us. Please email us at ibanking@ebl-bd.com regarding the issue you faced, and we will get back to you with a solution. Thank you for your understanding and patience. Best regards, The EBL Skybanking Team

  • Extremely slow

    It takes unreasonable time to get logged in and also delay too much to access to information once it is clicked. Need to make the log in and access to feature faster and real faster. It’s really very annoying and frustrating as a user of the app. Hope that things will improve as soon as possible. However, new app looks better compared to the previous one.
    Show less
    Sky banking userSky banking user

    Developer Response

    Dear Customer, We are sorry for the inconvenience you faced with EBL Skybanking app. Your feedback is important to us. Please email us at ibanking@ebl-bd.com regarding the issue you faced, and we will get back to you with a solution. Thank you for your understanding and patience. Best regards, The EBL Skybanking Team
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