CeCe Migraine Management (V4) User Reviews

CeCe Migraine Management (V4)

Cefaly Technology

Medical

Reviews Summary

Positive highlights

🎨

This app hasMore user-friendly design

🔌

This app hasAbility to control Cefaly device with app

Negative highlights

⏱️

This app hasTimer issues, not working properly

📊

This app hasGraph/active session screen not functioning correctly

🔄

This app hasConstant refreshing, app becomes unresponsive

🔌

This app hasConnectivity issues, unable to connect to device

📋

This app hasInaccurate data logging, preventative sessions not recorded

🤔

This app hasUnintuitive, basic functionality missing

🧪

This app hasAppears to be released without proper testing

Top reviews

Most RecentHighest RatedLowest Rated

App still not working

I agree with the previous commentor, things still need working on the app. You might have a great device, but until you get the app working properly with the device, you will be losing sales.

Ahietrollbane

2 months ago

Response from developer

Thank you for your feedback, and we truly understand your concerns. We’re committed to improving the app and ensuring it works seamlessly with the device. We appreciate your patience as we work on updates to fix these issues. In the meantime, if you'd like personalized assistance, please book a call with one of our CEFALY Coaches here: https://blog.cefaly.com/meet-your-cefaly-coach/ . They can guide you through troubleshooting and ensure you're getting the most out of your device. Your feedback is invaluable as we continue to improve!

Pretty much unusable.

I’ve have my CEFALY device for a few weeks now and I haven’t been able to use the app to track anything. It crashes anytime I try to log a preventive non-medicine treatment and is just all around non intuitive to use.
CEFALY really touts the ability to use the app to track and monitor your migraines and preventative treatments with data and that’s just not the case at the present time. Really disappointing.

Show less

lupalou

2 months ago

Shocked this made its way to production

Tons of glitches and errors. I have to re-enter the device pin every time I use it. After hitting Start, it begins ramping up endlessly and doesn’t give me the option to stop or decrease intensity; I have to select Start again and select the program a second time to make the ‘stabilize’ and ‘ramp up’ options available. It does not automatically log my sessions but also gives me an error when I try to manually log. I’m shocked that apps like this even make it past UX or QA.

Show less

xadersaurusex

3 months ago

Response from developer

We’re really sorry to hear about the glitches and issues you’ve been experiencing with the app, and we understand your frustration. It sounds like there are several things affecting your experience, from device pairing to session logging. We want to help you resolve these issues as quickly as possible. Please book a call with one of our CEFALY Coaches here: https://blog.cefaly.com/meet-your-cefaly-coach/ so they can guide you through troubleshooting steps and provide personalized support. We appreciate your feedback and are committed to improving the app.

Great device, terrible app

I love the Cefaly device, but the app is essentially useless, which means spending the extra for the connected device was pointless unless they fix the app.
I have to enter the device pin every time I use it, the app frequently restarts the session, then never ends up actually logging anything.
I will just use the device manually for now, but I really hope they fix the app soon.

Show less

StynaLane

3 months ago

Response from developer

Thank you for sharing your experience, and we’re sorry for the frustration with the app. We completely understand how important the app’s functionality is to enhance your device experience. To resolve these issues and ensure you’re getting the most out of the connected device, we recommend booking a call with one of our CEFALY Coaches here: https://blog.cefaly.com/meet-your-cefaly-coach/ . They can guide you through troubleshooting steps and provide personalized support to fix these glitches. We appreciate your patience and are working hard to improve the app!

Relaunch the old app

While the old app wasn’t as pretty, it worked better. This one doesn’t turn off my acute session after an hour and doesn’t always reach 100% intensity. I hesitate to use the cefaly at all because the app messes it up. On a coaching call they told me to use the cefaly without the app until the new update comes out. Until then, can we have the old app back?

Show less

Sleep Is Key

3 months ago

Response from developer

Hi, It sounds like you’ve been facing some frustrations with the new CeCe app, and I completely understand how that can impact your CEFALY experience. We really appreciate your feedback and want to ensure you’re getting the most out of your device. While the previous app had its strengths, the new CeCe app was designed to offer a more streamlined and enhanced experience over time, and we’re working diligently on updates to address the concerns you’ve mentioned, including session timing and intensity control. In the meantime, as our coaching team suggested, using CEFALY manually is a great alternative until the new update is released. We value your patience and are committed to improving the app based on user feedback like yours. If you have any other concerns or questions, feel free to reach out—we’re here to help!

Love the device, Hate the app.

I just started using Cefaly 4 days ago. It was a little difficult to use the device on its own, but I really like that I can start the (Acute/Preventative) program from the app (sometimes) and Up the RAMP or STABILIZE.

HOWEVER…. I am liking the other functions of the app. Sometimes my Cefaly won’t connect to the app and it can take about 5 minutes to successfully connect. I am not able to log completed Preventative programs. I always get a message saying “Something Went Wrong”. Also, when running a program, it says I have 2 minutes left and out of no where it goes up to 17 minutes…

Amazing device, just wished the app could be worked on to offer what it says.

Show less

Magaly O.

3 months ago

Response from developer

Thank you so much for sharing your detailed feedback! I'm glad to hear that you’re enjoying the CEFALY device and finding some of the app's features helpful, like starting sessions and adjusting intensity. I understand how frustrating it can be when connectivity issues disrupt your experience. I’ll make sure to pass all your feedback. We’re continuously working on improvements, and your insights help us enhance the app. Thanks again for your patience, and if you need anything else, don’t hesitate to reach out!

AppSucks

It’s too hard to see Why do I have to put in my device pin Every time I connect via Bluetooth ( none of my other Bluetooth things do that, they automatically pair after 1st time). The screen jumps around when I try to scroll, and Trying to use it preventatively daily, I have to go through six steps, push the little tiny preventative versus acute button. Dot to get it to run that program, which doesn’t always open up. It would be really nice if the app opened right to either two big buttons preventative or acute and then it ran. I don’t know why it opens up to the log. The log should be a pull down menu somewhere else and when I try to click on the log, it always jumps back to acute versus preventative, so many glitches and very hard to see when you got a migraine. The last thing you wanna do is be looking at that screen and trying to find something really tiny.

Show less

Pain in my eye

3 months ago

Response from developer

Thank you for your feedback! I completely understand how frustrating it must be to deal with these issues, especially when managing migraine. The requirement to enter the device PIN each time is due to an FDA regulation, but I know it’s inconvenient, and we’re working on improvements to make the process smoother. Your suggestion about simplifying the app with two large buttons for Preventative and Acute treatments is really helpful. We’re always looking to improve the user experience, and I’ll definitely pass this feedback along to our developers. We’re actively working on updates to address the glitches you’ve mentioned, including the screen jumping and button functionality. Thank you for your patience, and please stay tuned for more updates! Let us know if there’s anything else we can help with!

Lots of things to fix

I am a new Cefaly user so I can’t compare this version of the app to the previous one. However, like others have said, the whole thing is pretty clunky. I basically stopped using it after only a few treatments and will just use my device on its own since the app didn’t seem to be doing anything correctly. I wasn’t getting an accurate read on the strength, my treatment sessions wouldn’t log, and I had to re-pair my device every single time. It’s really disappointing, since the “Connect” feature of the Cefaly Connect model - one of the biggest selling points of the device imo - is essentially useless until the app is improved significantly. I hope they can take the feedback and make it more reliable, user friendly, and intuitive. For many migraine patients like myself, collecting symptom data, seeing trends, and keeping track of treatments is essential to managing the disease, and this app currently doesn’t help with any of that, despite its promises to do so.

Show less

Maddie-line

3 months ago

New app doesn’t work

The old app wasn’t perfect, but it let me track my session in progress and see what the intensity was and how much time was left. This new app won’t let me do that, and it keeps freezing up or glitching every time I try to click anything, so it’s basically completely useless. Plus, the bright white background is a lot harsher on light-sensitive eyes than the old app’s dark blue background, which isn’t exactly helpful for people with migraines, which is supposed to be the whole point of this app. Supposedly the old app is getting deactivated soon, but if the new app remains this unable to function, it’s going to make using Cefaly a lot more difficult. The Cefaly device was expensive, and having an actual working app to use with it doesn’t feel like too much to ask.

Show less

LeanneFryingPan

3 months ago

App is terrible

All of the things noted in the previous reviews and it won’t let me log migraine attacks. This is a wildly buggy app. It should be able to auto-log treatments done. I upgraded to the Bluetooth device, and it’s an absolute mess. Please make this app usable and more intuitive. Really disappointing.

CreateMag